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45 years of trusted experience
Emergency Services Offered
Services we offer
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YesEmergency Services
YesReviews
4.418 Reviews
Showing 1-18 of 18 reviews
Debra C.
05/2015
pool cleaners
 + -1 moreThis store used to be my go to store for pool product. Sue, who worked there for years was super. Now she has just retired, the replacement people are horrible. They will try everything to sell more stuff to you. The first time I was there, the new lady (I forgot her name) ask what kind of filter I have. I told her sand filter. She then told me the sand in the filter should be changed twice a year. Are you kidding? nobody would recommend that. My sand filter was last changed 3 years ago. It cleared up my swampy pool this year within 3 days! I guess it works just fine. The second time I went there to get my pool water checked. Same lady tested it and told me everything was off the chart. pH was way too low, CYA level is only 15, alkalinity was 20. So she recommended me to add a whole bunch of stuff. Since I just added a whole bottle of CYA, I found her result suspicious. I took my sample to the nearby Leslie's pool store. Guess what? everything was fine. pH was 7.4, CYA was 70, Alkalinity was 140. My advice to my fellow pool owners at Fishers, IN: stay away from Pool of Fun at Brook school road if you don't want to be ripped off!
Description of Work: I went to their store to buy pool chemicals
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$50
Greg B.
05/2015
pool cleaners
 + -1 moreVictor was very professional and explained what was going on. We had trouble getting suction when opening the pool for the season and he found that there was debris in the impeller inside the pump. He gave advice to prevent that from happening again and took the time to answer all questions.
Description of Work: Pool pump repair
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Yes, I recommend this pro
$165
David M.
04/2014
pool cleaners
 + -1 moreVery pleased with the experience. Brandon was extremely knowledgeable, professional and prompt. Fee was reasonable as well. Needed an inspection of a pool at a home that my client was purchasing. He was the only 1 of 5 pool companies that I called with 24 hours notice who confirmed immediately. He showed up on time and was very professional. Will use this company again for pool inspections for real estate transactions.
Description of Work: Pool inspection of a home that was being purchased.
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Yes, I recommend this pro
$75
Kelly F.
05/2013
pool cleaners
 + -1 moreI wouldnt use them again as a result of my experience.
Description of Work: They came out and opened up my pool. When I scheduled my appt. I spoke with a gentleman and he stated it wouldnt be a problem getting my pool cover cleaned and that he would send out a form for me to complete prior to the cleaning date. I never received a form and when the date arrived I called and spoke with a female who stated they wouldnt have time to do the pool cover cleaning. After the technicians arrived they dumped all the debris into the pool which made it more difficult to get the pool cleaned. They advised they couldnt turn on the pump as the pool wasnt filled to the appropriate level, which was understandable. However, the technician seemed irritated with me and wasnt customer service friendly. The following day I called to advise that the intake wasnt working and also stated the experience with the scheduler and the debris on the pool cover as well as the complete service not being performed. She stated during the scheduling process they are to inform customers to fill the pool to the appropriate line etc. I wasnt informed of any of this information as I had other companies complete it all prior to leaving. She stated she would have someone come back out Thursday to complete the process. The same technicians came back out and he seemed irritated again as he stated the valve just needed turned and that he wasnt sure why we cldnt get it turned before. I know the valve wouldnt turn intially as I assume it was frozen from the cold weather or just stuck, but we definitely were made to feel as though it was a waste of his time having to come back out.
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$220
Christopher Michael H.
03/2013
pool cleaners
 + -1 moreTop notch operation! Sue, the store's mainstay, has great knowledge of pool chemistry, knows how to fix our cloudy pool and always treats us as a student. She is very patient when speaking, she makes sure you know how to do and what to do when it comes to her recommendations. This type of customer service speaks volumes to the kind of company that Pools of Fun is. I highly recommend their services and products for pools and spas.
Description of Work: Tested pool chemistry, set up chemical treatment instructions and reviewed game plan for pool maintenance.
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Yes, I recommend this pro
$50
MIKE R.
09/2011
pool cleaners
 + -1 moreTerrible experience. i called them and asked them to come out and fix the pool light. They came out to the house and after 5 minutes told me they would need an electrician to run a line out to the light, then they would be able to repair it. I was okay with that, so they said they would have the electrician call me to schedule a time to come out. After that, they tried to charge me $195 for the service call. They had been at my house for literally 5 minutes and it was going to cost $195. I asked them to have their boss call me - i was willing to pay for the work to get the light installed as well as the service call, but i felt that $195 for the 5 minutes of work that accomplished nothing was unreasonable. I did not yell or raise my voice, simply asked them to have their boss call me so we could discuss and arrive at a resolution agreeable to both of us. No one called me back. i called them to try and schedule the electrician. Again, no one called me back. I would discourage anyone from using this service for your pool or spa needs.
Description of Work: ASked them to come out and repair our pool light.
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Response from Pools of Fun
Debra K.
09/2011
pool cleaners
 + -1 moreThey do a good job analyzing the pool. It's nice to be able to bring a sample and have them do the testing. They have been very helpful whenever we've needed them.
Description of Work: We use them for pool water testing and purchase some chemicals from them.
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Yes, I recommend this pro
Theresa P.
07/2011
pool cleaners
 + -1 moreThey gave us a brochure with color/pattern options and gave us an estimate. Then when the weather warmed up, they called to schedule. They came on time and finished the work the same day. We were very pleased with the result.
Description of Work: They replaced our pool liner
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Yes, I recommend this pro
$2,200
Debra K.
06/2011
pool cleaners
 + -1 moreI deal with them frequently and I'm probably in there couple of times a week bringing in pool samples. The staff is friendly and they seem to be right on, in telling you how to maintain your pool. One thing that I don't have to worry about is, I can just bring the sample in and they will test it and tell me what I need to it. I like that and they are really good that way. I haven't really compared so much and I don’t know of who carry some of those chemicals. Compared to the catalog may be they are less than more expensive. I don't buy my chlorine from them but buy it from a different shop where it's cheaper. Sometimes there can be long lines but you can always leave your sample.
Description of Work: We went into Pools Of Fun Geist last week to take some pool samples and to buy chemicals as needed for my pool.
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Yes, I recommend this pro
$20
LESLEE D.
05/2011
pool cleaners, swimming pools
 + 0 moreThey are great. They are very good. They are very helpful. I?m very happy with them. I would use them in the future.
Description of Work: I used Pools of Fun in last couple of months ago. They did a whole pool installation. They sell equipments and you can go and check things there.
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Yes, I recommend this pro
$200
JEANNE L.
10/2008
pool cleaners
 + -1 moreThey are absolutely the best place to go for pool chemical testing. Sue is so helpful and walked me through all the chemicals we needed to put in the pool throughout the summer. Even when the chemical balance went haywire, she patiently explained the process and told us what step to take every day. I highly recommend them for your pool needs.
Description of Work: Purchased pool chemicals from them throughout the summer. Took samples in for testing and for their recommendations.
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Yes, I recommend this pro
$500
ELIZABETH K.
10/2008
pool cleaners
 + -1 moreWe were not able to balance the chemicals in our pool. They worked with us for weeks to get it balanced and educated us on preventive things to do to avoid having to close our pool for weeks. They called us when they had was a sale on chemicals.
Description of Work: We had issues with our pool water.
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Yes, I recommend this pro
$200
LOU V.
06/2008
pool cleaners
 + -1 moreThey were good.
Description of Work: They winterized our pool.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
Theresa P.
06/2008
pool cleaners
 + -1 moreWe don't always have to be here when they come. They give you extra tips on preventive care. We have been very pleased with them. The price was reasonable.
Description of Work: They fixed the pool cover so that it would work.
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Yes, I recommend this pro
$160
TRACY C.
05/2008
pool cleaners
 + -1 moreThroughout the entire process of installation headed up by Dan Hignight there have been several issues. They got stuck on our yard several times tearing up the yard, even tearing up our irrigation system which had to be replaced entirely front and back for the damage they did in one area. We had permission to go through one of our neighbors yards, they entered from the wrong yard and left a dumpster in their yard. On their way out they ran into our basketball goal which, six weeks later is still leaning after promises to repair. While moving the sump pump pipe they accidentally separated the pipe from the pump which then allowed the pump to empty directly into our finished basement, which has not been taken care of completely. It is dried out and there are holes in the wall where they have attempted to find the break. They asked another company that was already working on our home to fix it, it then took them a month to issue a check for the work prohibiting the work from starting, and even when the check was issued it was for less money that it should have been. We had to keep on Dan continually calling him to complete the punch list which is still unfinished. I would not recommend them to anyone for pool installation.
Description of Work: They installed an in ground pool in our back yard.
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BETH M.
10/2007
pool cleaners
 + -1 moreVery well. The story staff are very responsive. The repair staff are also great.
Description of Work: Purchase of pool chemicals and equipment for the maintenance of our pool; closing and opening pool; repair of pool light and cover. (estimating the total cost over the year's period). Note that this is both the pool store located at Geist and the pool service component of Pools of Fun (not located at Geist but is the same company).
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Yes, I recommend this pro
$3,000
CHERYL W.
05/2007
pool cleaners
 + -1 moreTHEY WERE VERY HELPFUL.
Description of Work: THEY OPENED THE POOL.
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Yes, I recommend this pro
JEANNE L.
10/2006
pool cleaners
 + -1 moreWe went to see the folks at Pools of Fun and explained our problem. They said it was a common problem due to the mild winter. Heather was extremely helpful and gave us the exact regimen we should follow to rid the pool of the mold. She explained that it might take 2-3 treatments, but if we followed the specific instructions, the pool would be clean. We followed the instructions and although it took us nearly 3 weeks to get the pool totally clean, it worked! We had no problems with our pool the remainder of the summer. We will continue to seek advice and buy pool chemicals from Pools of Fun - they know what they are talking about.
Description of Work: Had mold in pool and inside pool cover when opening pool this summer. Smell was overpowering. The people who opened our pool said to dump chemicals in it - we tried for a month and it didn't work.
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Yes, I recommend this pro
$120
Contact information
11681 Brooks School Road Suite 300, Fishers, IN 46037
www.poolsoffun.comService hours
Sunday:
11:00 AM - 3:00 PMMonday:
9:00 AM - 7:00 PMTuesday:
9:00 AM - 7:00 PMWednesday:
9:00 AM - 7:00 PMThursday:
9:00 AM - 7:00 PMFriday:
9:00 AM - 7:00 PMSaturday:
9:00 AM - 5:00 PMLicensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pool and Spa Service,
Pool Sales Construction and Installation,
Entertainment/Parties
FAQ
Pools of Fun is currently rated 4.4 overall out of 5.
Sunday: 11:00 AM - 3:00 PM
Monday: 9:00 AM - 7:00 PM
Tuesday: 9:00 AM - 7:00 PM
Wednesday: 9:00 AM - 7:00 PM
Thursday: 9:00 AM - 7:00 PM
Friday: 9:00 AM - 7:00 PM
Saturday: 9:00 AM - 5:00 PM
Yes, Pools of Fun offers free project estimates.
No, Pools of Fun does not offer eco-friendly accreditations.
No, Pools of Fun does not offer a senior discount.
Yes, Pools of Fun offers emergency services.
No, Pools of Fun does not offer warranties.
Pools of Fun offers the following services: Pool sales, design, installation & supplies.
Contact information
11681 Brooks School Road Suite 300, Fishers, IN 46037
www.poolsoffun.comService hours
Sunday:
11:00 AM - 3:00 PMMonday:
9:00 AM - 7:00 PMTuesday:
9:00 AM - 7:00 PMWednesday:
9:00 AM - 7:00 PMThursday:
9:00 AM - 7:00 PMFriday:
9:00 AM - 7:00 PMSaturday:
9:00 AM - 5:00 PM