Patio Enclosures

I was not previously satisfied with the work done by Patio Enclosures on my house but they have fully redeemed their services, making me a happy customer! They sent a manager from their corporate headquarters to assist the situation and I am so pleased with the rework they’ve done. Thank you guys for fixing everything and offering what I initially wanted and more. I recommend this company to anyone who needs these services!

My design consultant did no such thing. Do you know the saying, “The customer is always right?” I, along with my friend who was with me during the consultation, don’t remember being shown two samples at all. I SPECIFICALLY chose the double-pane glass as that was the only sample I was shown. MAYBE if the job was done well, there would be less problems here, but that isn’t even the case. There are so many mistakes around the borders, the screws are out of place, and the cocking job is horrific. I’d also like to add I was never shown a copy of the contract prior to the agreement and the design consultant signed my name for me herself. SHE signed MY name and took it upon herself to fill in everything in the contract without letting me see it first. Any time I sign my name, I write “Won In” and initial “W. I.” but on the contract, my name was written “In Won” and initialed “I. W.” My friend and I are native to Korea and English is not our first language. However, we fully understood everything during the meeting and I am beginning to believe this company, or its employees, are prejudice against people of different backgrounds and are trying to take advantage of their customers. Your business pamphlet states, “Congratulations. You have just made one of the best investments for your home...” However, this situation has proven to be the worst business encounter I’ve ever experienced and I regret not being smarter about putting my trust into your company.

Awesome! I was impressed with Patio Enclosures from the beginning to end! My sales rep Deborah, throughly explained the product, process, and installation. Julie was my go to coordinator that kept me informed throughout the process and assisted me in anything I needed help with. The installers were on time, and did great job installing, explaining, operation, and clean up after job completed! I love my new Sunroom! My recommendation is go with the Pros and the experts, Patio Enclosures Are the Best!!!

Very well. From start to finish everything went perfect!

Sales and Installation: Their sales staff was professional and courteous. The installation went well and on schedule. The group that installed the patio were very polite, respectful of our home, and were true professionals. I have nothing bad to say about the quality of our room and how happy we are with our purchase. We love our enclosed patio. Service: Approximately 6 months ago, the lock on our sliding glass door stopped functioning and we were unable to lock this door. Long story short, I have been calling for service now for 6 months and no service person has called me back. The part that is most bothersome is that everytime I call for service I actually talk to a real person in the Fisher's office, so it's not like I'm leaving messages on a voicemail that no one checks. I called several times in 2014 with no call back. I was so bothered by this that I actually stopped by their showroom in Fishers in December of 2014 and spoke to someone. I was told that they would call in two weeks. No call. I then called some time in early February of 2015 and was told again it would be two weeks. No call again. Today is 27th of March and I called once more for service and was told that someone would call me back. Needless to say I'm not expecting a phone call back. In conclusion, I have nothing but praise for our room and how much enjoyment we've gotten out of it. I'm just a little confused as to why they are so reluctant to fix a simple lock on a sliding door? My concern is that if someone is going to be ignored for a little problem like this, what if someone has a big problem (structurally) they they need this company to address? I hired this company based on Angie's List reviews, along with their (perceived) professionalism and warranty of work. I have held off writing a review since this seems like such a small issue, but I feel that I've been more than patient. I just want the lock fixed. Update 04-Apr-2015: The service person arrived today and replaced the lock. The whole thing took about 10 minutes. Service person gave me his card and said from now on, call him directly.

The product was completed in July. At one point I had some leaks and they came out to fix that.

They were very nice and professional. They were very high-priced compared to the other folks that we talked to. I think their product is very good probably. It was just out of our price range. The salesman was a little too salesman-like. He was a little bit pushy. They did exactly what we asked them to do. They came out and gave us an estimate. They followed-up a few times. We went with them for a bid by looking at their website and looking at some of the reviews. They had a good reputation.

The job started well. They obtained measurements and the necessary permits. The work began as a surprise on 18Jun2014. They showed up and startled my daughter by all the sawing and banging on the back deck. Due to wet weather it took a few extra days to get the patio installed. The patio fit onto the deck very nicely and looks fine. 26Jun 2014, the patio failed it's first building inspection due to roof attachment not properly flashed and siding needs proper channel and flashing. On 02Jul2014 they came out to address issues with the construction. Then on 07Jul2014 the electrician wired the patio. A week later on the 14th I contacted them due to multiple issues construction issues. The hand rails were not installed, a corner piece of the patio was missing, part of the roof flashing was missing and the wooden cover installed over the support beam in the ceiling was very rough, no caulking added. On 16Jul2014 the patio failed its second building inspection. The exterior electrical receptacles failed due to not being GFCi protected and the roof was not properly flashed (repeat failure.) The inspector's report stated caulking is not flashing. On 18Jul2014 they started working on the roof flashing and other repairs. During the repairs a shingle was dislodged on the small bump out above the kitchen window next to the patio. Also they decided to caulk the house trim above the patio which had nothing to do with the patio. The house had just been painted a couple of months ago. I had to climb up and repaint the house trim myself. This was exceptionally annoying. Additional repairs went on for a week or so. They demanded the final payment on the project. I said payment will be made when the patio passes its building inspection. This is a quote from them in an email as to why I should pay up prior to the patio passing inspection: " As for the final payment. In the contract it states ? finial payment due upon completion of room not after finial inspection." Wow, this does not sound like a reputable organization to me. Also they should turn on spell checker. On 01Aug2014 the patio failed the third (really??) building inspection due to improper attachment to the house, the same flashing problem that was found at fault back on 26Jun2014. I am not sure if they were trying to sneak one by or were incompetent or a mixture of both. On 06Aug they did finally put the appropriate flanges on the patio roof. But the flanges were white and the patio is sandstone colored. They did agree the flange's color was wrong and agreed to replace them, Again they requested final payment. Then I started to get harassing phone calls requesting final payment. On 12Aug2014 the patio finally passed on its fourth building inspection. Their salesman drove out to collect that evening. I discussed a number of the issues with the project but he just said this was unusual, took the check and left. The work took over 2 months to complete for a job I was told would take a week. I had to contact them continuously about multiple issues with the project. The improper attachment of the patio to the house could easily have caused water to leak into the exterior walls leading to damage or possible mold growth. This project should have been a pleasant event but due to their continuous mistakes and shenanigans it became contentious. I would not recommend this company to anyone. Update 09 Aug 2015 I just noticed the Company stated it would follow up with me, that was never done.

They did a great job. The two technicians completed the work in two days. They cleaned up well and did not leave any materials behind. Scheduling was fine.

They were professional and they made sure to explain everything very thoroughly. They cleaned up after themselves and evaluated the job after they finished. All the work I have had them do has been very good, they are never in a hurry and always willing to explain in detail what they are doing. I would recommend them to anyone.

The man came out, showed us everything they had, helped us decide how we wanted to do it, were prompt, and we have been extremely pleased with the product. So much so that we have recommended them to neighbors.

I met Fred from Patio Enclosures at the Flower and Patio Show and talked to him regarding a remodel on my sun porch. He came by the house for an estimate. He explained all of the benefits and features of the sun room and worked to ensure it would look seamless when completed. The work was completed on April 29th in approximately 6 hours. The two workers were friendly and willing to answer any questions or concerns that I had. Once the work was completed, they instructed me on the maintenance of the rolling windows. They even cleaned up the old carpet that was out there without being asked to. I told them the carpet was to be replaced, but they still made sure it looked nice. They were respectful of my property and left no trace behind. The completed sun porch looks great and blends nicely with the house. It looks as though it was there the entire time. Fred even called that afternoon to ensure the job had been completed to my satisfaction. I would recommend Patio Enclosures to anyone looking for a sun room or other improvements.

Yes, I would hire this company for a future job.

It was wonderful. They did a really nice job. We couldn’t be happier with our porch; it’s perfect. The customer service was great. Everything went really smooth.

It was very good. They did a very nice job. We were very pleased.

It was very good. We had a little problem and they came back and fixed it; that was good follow up. We were pleased overall.

There was a delay in getting delivery of parts and replacements of mis-measured panel. However, their price was competitive and the quality was excellent and better than others we priced. We were kept aware of the progress of the project and their professionalism was first-rate. I would absolutely hire them for a future job.

It was great. We are real happy with what we got and the quality we got. We have absolutely no complaints.

It turned out well. I think they went a little bit beyond; they hauled off all the deck materials for me which they didn’t have to do. They were very kind and real efficient.

I signed a contract to have the work done on 12/23/2012. On 2/5/2013 they came out to replace the old panes with the new ones. I had 3 problems with the work. The first problem was there was a doggy door, and the issue was not stated in the contract. Also the installer noticed we had defective a locking mechanism, he couldn't resolve the problem but he ordered the part to fix. he came back 2/20/13 recently to install the new part. I was able to notice that they caused minor damage between the concrete porch and the vertical framing. I was dissapointed that they didn't point it out.

This has been a horrible experience for the last 6 years. Moved into the house and patio was leaking. Patio Enclosures came out to repair. They take at least 2 weeks to come out after you contact them. Every year we have to call to have them come back out to repair leak. We spent $600 to have entire glass patio resurfaced this year, then had them replace and fix sliding glass doors. Doors still don't work and patio still leaks. Cannot get them to return my calls and all they do is keep sending me bills for the work not finished. Would never use them again.

Overall, the experience was okay. There was only one issue, but other than that I'm pleased with the room. They had to tear down the old wooden structure. When we wrote up my contract, it was stated that I would retain the materials since I wanted to use that material elsewhere. They ended up hauling the material away instead. I called & told them about this and they apologized. But everything went just as they said it would. They have a subcontractor that did their concrete work, and he was really good, went above and beyond. The room looks very nice & exactly as it was supposed to look.

Very good. only qualm was they nailed in the sub floor rather than screwed it. the tile people from carpet country didn't like that and screwed in a new subfloor before placing tile for $ 50.00 more.

We saw them at the show, and then we saw them on Angie's List. The carpenter we had was excellent. It took them a while to get started. They were way past due on the project. I didn't hear from them for a while.

This was and continues to be a bad experience for us. Despite the fact that we started this process in February and were promised that the project would start as soon as the ground could be dug, we kept getting put off as to when they would start the project. They finally started the end of May, and now it is October and we are still dealing with problems with the roof. The workers appeared to know what they were doing. However, I still don't know why after 3 repair attempts, our roof still leaks. Also, as I later noticed, they smoked and left several cigarette butts in our yard - front and back. The management office leaves a lot to be desired. They are not reliable. When called with a problem or concern, we were told someone would be out the next day. We stayed home and waited only to be told when we called them, that it would be the next day. This happened on several occasions. We have now had a consistent leak in the roof since the sunroom was completed. Since it didn't rain for 2 months, it was hard to f/u on this leak. However, when it first appeared in July, they came out to fix it for the first time. It rained the next week, and they came again to repair a leak. Then, with no rain, we were "ok" until we finally got a good rain in September. When called, we were told that someone would be out on Wednesday - they didn't come. This progressed to Thursday - they didn't come (and no phone calls from them to explain why - we had to keep calling them). They finally came last Friday to fix the leak for the 3rd time. Since it has now rained again last Saturday, the roof is still leaking in the same place as previously. We sent the company an e-mail this am since that appears to be the best way to communicate with them. We are still waiting for a response, and if we don't get one, we will call later this afternoon. We are extremely frustrated, to say the least. We just want the roof fixed right; once and for all, so we can be done with this company.