I left two messages and received a return call one week later. They were busy due to the holidays and apologized. We set up a date for them to come to provide a quote but they needed to reschedule for a different day. They came out as promised to get idea of what we wanted and stated they would call to provide a quote the following day. It has been a week now and we have not received a quote as they promised.
Description of Work: Called to request quote for house cleaning.
Rating Category
Rating out of 5
professionalism
4.0
responsiveness
2.0
punctuality
3.0
Kristina W.
07/2007
5.0
house cleaning
 + -1 more
I am almost afraid to give Tom & Wendy yet another glowing review, because I don't want anyone to steal them away from us. Their work is really impeccable and I trust them in my home. A few months ago, they noticed a water leak in the dining room ceiling while cleaning, and called me at work right away. We were able to come home and get the water turned off. If they had not called, much more damage could have been done. I had my prior home cleaned by a large corporate chain cleaning company, and there is just no comparison. Tom and Wendy know my home, and do a consistently thorough cleaning job. They've never broken a thing (which is more than I can say for the other company). I think we are generally clean people and we try hard to pick up the house before they come (we have a three year old, so it's a challenge), so that Tom & Wendy can concentrate on the big cleaning. A house this size is more than I can clean on my own and I'm happy to have them.
Description of Work: Tom and Wendy clean have cleaned our house every two weeks for almost a year. Our house is very large (5200 sq. feet), 3 stories, 2 full and 2 half baths, and full finished basement. Complete cleaning of kitchen, baths, hardwood floors, ceiling fans, carpet, very detail-oriented.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
KATIE G.
06/2007
4.0
house cleaning
 + -1 more
Four Seasons was very prompt in responding to our inquiry and came out within a few days to walk through the house and provide a quote. They asked for $200 for the initial cleaning and $125 for every 2 weeks after that, which we felt was reasonable and fair. After much consideration, we didn't feel that we were ready to commit at this time, but we would definitely call Four Seasons again.
Description of Work: Provided free estimate for house cleaning for 3000 sq foot, 4 BR, 3 bath home.
Rating Category
Rating out of 5
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$125
Robert H.
06/2007
5.0
house cleaning
 + -1 more
They did an excellent job on the bathrooms and kitchen. Wendy even went so far as to do the laminate kitchen floor on her hands and knees because she wasn't please with the way it looked after mopping. They found dust in areas others had missed. There were a couple areas that I felt did not get dusted as well as they could have and I pointed these out and they were taken care of. Tom Miller called me back the next day to check if there was anything that we felt wasn't done to our satisfaction. They will be back in 2 weeks for a regular cleaning and I feel confident they will address all areas equally.
Description of Work: Wendy and Tom along with another associate gave our home a deep cleaning. This was on rather short notice for a Graduation party. They worked us into their schedule so we could have clean house for the party.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
LORI P.
04/2007
5.0
house cleaning
 + -1 more
Tom and Wendy were able to work me into their busy schedule for my first time cleaning and they did an excellent job. When they finished, the house was cleaner than it's ever been. I was very impressed and will be using them to clean my house every other week. They were prompt and professional.
Description of Work: Tom and Wendy cleaned the entire house from top to bottom; dusted furniture, woodwork and ceiling fans; mopped and vacuumed the floors and cleaned the kitchen and bathrooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Teresa M.
04/2007
5.0
house cleaning
 + -1 more
I wanted to give it a few times to get a fair assessment. The first time I paid more for them to give a "thorough" cleaning. Then they started coming bi-weekly. There were a couple of small misses on the first two cleanings, but they welcome feedback and areas of concern, so I discussed them with Wendy and since then everything has been wonderful. I trust them both in the house and they are very hard workers and I've been using them for a few months now and am very happy with their work. Additionally, they take the dogs out of their crates upon arrival and put them back in before leaving.
Description of Work: 2 story house cleaning, 3 bedrooms, office, 3 bathrooms and all other rooms (not including the basement).
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$100
DAREN B.
03/2007
5.0
house cleaning
 + -1 more
Very professional and flexible with scheduling. We feel very comfortable with this company in our home. They are responsive to feedback and we plan to keep using them.
Description of Work: Cleaned our house for a higher price for the first cleaning which is normal. Since the first visit, they have been cleaning our house every two weeks.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
KEN & TASSIE G.
03/2007
4.0
house cleaning
 + -1 more
I had used them for a year and one day they called and said they were raising their prices 40%.
Description of Work: Housecleaning.
Rating Category
Rating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
$100
Response from Four Seasons Home Care
THIS INDIVIDUAL RECEIVED A GREAT DEAL ON HER CLEANING, BECAUSE SHE STATED SHE COULD NOT PAY MORE THEN 100.00. SHE HAD A GOOD SIZE HOME THAT WAS VERY CLUTTERED; WHICH MADE IT VERY HARD TO CLEAN. WE ALSO CHANGED SHEETS ON 4 BEDS. THEY WERE DOING SOME CONSTRUCTION IN THE LIVING ROOM AND IT COULD NOT BE CLEANED, BUT THE REST OF THE HOUSE WAS STILL BAD BECAUSE OF THE CONSTRUCTION AND JUST NORMAL EVERY 2 WEEK CLEANING; SO INSTEAD OF ASKING US IF IT WAS ALRIGHT TO PAY LESS SHE DECIDED ON HER OWN TO LEAVE US A SUBSTANTIAL AMOUNT LESS THEN HER REGULAR AMOUNT. WE BENT OVER BACKWARDS FOR HER ON SWITCHING DAYS FOR HER PARTIES AND PUT UP WITH QUITE A FEW CANCELLATIONS; SO THE DECISION TO RAISE HER PRICE TO WHAT IT SHOULD HAVE BEEN SEEMED THE RIGHT THING TO DO FOR THE QUALITY AND QUANTITY OF WORK SHE RECEIVED. WE ALSO LEFT HER A VOICEMAIL ABOUT THE INCREASE AND SHE NEVER RETURNED OUR CALL.
Leah W.
03/2007
2.0
house cleaning
 + -1 more
Wendy returned my phone call on our home phone, and left 2 messages (Thur & Fri eve). I didn't call back on the weekend, assuming it was a home phone #. On Mon when I got to my office there was a message saying that they didn't have our home phone number. We finally caught up with one another and they said they would come on Wed to give us an estimate between 6-9pm. Wednesday I called to let them know I would be home by 6:45pm. Around 8:15pm they called me at home to tell me it was too late and they would come the following Mon between 6-9pm. That Mon came and went with no word from them. Tuesday when I got to my office there was a message that he was trying to find our house, he did not have our home phone # (it was on his wife's phone and her battery was dead), and he wanted to let me know he had tried. Tom called today (Wed) to apologize and ask about coming. We feel like they didn't need our business enough to print a map or call directory assist., so we called someone else.
Description of Work: No work was performed.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
2.0
Response from Four Seasons Home Care
TOM MADE ALL ATTEMPTS TO WORK THINGS OUT WITH THIS INDIVIDUAL. HE DROVE AROUND FOR AN HOUR TRYING TO FIND HER HOME AND DID NOT HAVE HER HOME NUMBER ON HIM WHEN HE WAS OUT QUOTING SO HE LEFT THE MESSAGE ON HER WORK NUMBER, BECAUSE HE DID HAVE THAT. SHE NEVER CALLED HIM THAT NIGHT TO SEE WHERE HE WAS OR WHY HE WAS RUNNING BEHIND. TOM APOLOGIZED AND SAID HE WOULD COME OUT WHENEVER SHE WANTED, BUT SHE REALLY DIDN'T WANT ANYTHING TO DO WITH THAT.
BARRY J.
12/2006
5.0
house cleaning
 + -1 more
We are very pleased with the housecleaning. Tom and Wendy do an excellent job cleaning the house. We had some issues with the initial estimates that were given and it took several phone calls and emails to resolve this. Part of this issue was caused because the company just gave a verbal estimate initially and did not have a very formal process for documenting the estimates.
Description of Work: Housecleaning every other week for a home that is approximately 3,300 square feet.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
Angie C.
12/2006
5.0
house cleaning
 + -1 more
They do a great job. They are efficient, polite and very receptive to special requests and time changes, if necessary. The cost above is for every other week and is well worth it. We have a lot of hardwoods and linoleum that require mopping. It's refreshing to come home every other Thursday to a great smelling and clean house.
Description of Work: Tom and Wendy have cleaned our house for almost 8 months now. Dusting, sweeping, mopping of floors, sanitizing bathrooms and kitchen. Dusting of blinds and general pick up of things lying about. They also dust items on shelves and in corners.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$95
10/2006
5.0
house cleaning
 + -1 more
I need her about every 6 weeks. She said she'll call me to make an appointment and I haven't heard back yet. I will contact her about the appointment for the next clean. They did a fine job.
Description of Work: They just did a one time clean.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
HEATHER M.
10/2006
5.0
house cleaning
 + -1 more
Tom and Wendy are WONDERFUL! I've been very let down and displeased with previous housecleaning services, and in desperation, called Tom and Wendy. They were true to their word! They are very detail-oriented and my house is exceptionally clean! I am so impressed with their commitment to their business and their friendliness! I'm lucky to have found them.
Description of Work: Biweekly housecleaning, top to bottom.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
KAREN D.
10/2006
5.0
house cleaning
 + -1 more
Excellent work. Flexible. Trustworthy. Have been using them for 4 years.
Description of Work: Monthly house cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
MELISSA AND BENJAMIN W.
10/2006
5.0
house cleaning
 + -1 more
Wendy is a very nice woman and extremely accommodating.
Description of Work: No work was performed. However, did schedule time for Wendy or her husband to come out and give me a quote. However, I had to call and cancel the appointment as I had found someone else to do our housecleaning. I wish I had stuck with them because the other company that I used was not satisfactory. Wendy was extremely nice and very prompt in returning my call. Very understanding when I had to call and cancel the appointment.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
KIM S.
10/2006
5.0
house cleaning
 + -1 more
I knew from the moment I talked to Wendy on the phone that I liked her, when I met her and her husband Tom, I was right on the money. They are both very courteous, professional and wow are they hard working. I had a cleaner coming every two weeks but they just werent doing a good job. Well when they came to clean the first time they did such a fantastic job it had to be split up into 2 visits, which I didn't mind cuz my house was sparkling- frankly it needed it. Now they come every two weeks and I am inspired to keep my house clutter free- okay, I did say inspired- I am getting there! I highly recommend them for any kind of cleaning. They are very detail oriented; don't miss a trick. They will clean the rooms I want and skip what I don't. Great, Great, Great! Give 'em a call!
Description of Work: Wendy and Tom cleaned my 5000 sq foot house top to bottom and did a FANTASTIC job. Had them come for initial clean and now have them every other week.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
TIM & LINDA W.
09/2006
5.0
house cleaning
 + -1 more
Tom and Wendy Miller preformed consultation. Gave an amount for the house and basement cleaning, cleaned entire house. Very amazing job, I was comfortable enough with them to allow Wendy to organize and move things around on her own. They call before they come. I was so impressed with them I gave them a garage door opener to let themselves in. They call the next day to see if house was to our approval. Approximate cost was for entire house and basement. They were very respectful very professional. They were very considerate and helpful to me while I was ill.
Description of Work: Consultation and house cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Rebekah R.
09/2006
5.0
house cleaning
 + -1 more
We have had Tom and Wendy clean our house for over 4 years now and they do an excellent job. The house looks and smells like new every time they are here. They are very professional and thorough with the cleaning. Our house is on the market and they have accommodated our needs of having the house cleaned on off scheduled days to be ready for showings. They also did an excellent job performing a detail cleaning of the base boards and doors around the entire house.
Description of Work: Biweekly cleaning of entire house. Includes 2 1/2 bathrooms, kitchen, 4 bedrooms, vacuuming, dusting, mopping.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Linda S.
09/2006
5.0
house cleaning
 + -1 more
I have have Tom and Wendy do general housecleaning for over one year. They are very professional and do an excellent job. When I need special things done, or I need to have them come at a different time than regular schedule, they are most accommodating. They are honest and dependable. Highly recommended.
Description of Work: Biweekly general housecleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
HELEN C.
09/2006
5.0
house cleaning
 + -1 more
FOUR SEASONS HOME CARE has been cleaning our house for the past 10 years. We have never had a bad experience. They are very reliable and accommodating when we or they have to request a change in the schedule. They are one of those "Breaths of Fresh Air" things in life. On "Bill paying day" I leave their check in a given place in the house that way I don't have to remember when cleaning day comes. I love coming home, opening the door, and being welcomed by the "Yeah - Cleaning Day" site and smell! We have had a number of cleaning person/companies over the years, and Home Seasons Home Care is the best!
Description of Work: FOUR SEASONS HOME CARE cleans our whole house bi-weekly. The kitchen is thoroughly cleaned, surfaces washed and floors scrubbed. The stove, sink, microwave, refrigerator, and dishwasher all sparkle. The bathrooms are thoroughly cleaned; surfaces washed and floors scrubbed. The shower and tub shine. Throughout the house, all surfaces are dusted, hardwood floors dry mopped, and carpets vacuumed. All wastebaskets are emptied and the bag is in the trash can. I have never created a list of what needs to be done, they just know what needs to be done to clean a house and I like that.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Sherri R.
08/2006
5.0
house cleaning
 + -1 more
Tom and Wendy are very reliable and dependable. They are also very friendly and professional. They are great people!! I am an extremely particular housekeeper, and I feel that they do an excellent, thorough job. I had tried other housecleaners, and they far exceed any others I have used before. I am especially pleased with my kitchen and bathrooms. They just look awesome! They also use their time wisely, and I like that they are in and out within a couple of hours. Everything smells and looks so fresh throughout the house when they leave. I'm so happy I found them!! I would highly recommend them to anyone.
Description of Work: They did a bi-weekly housecleaning, which includes mopping floors, vacuuming, dusting all rooms, and a thorough bathroom cleaning. Also, blinds and light fixtures are dusted.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
JANE D.
08/2006
5.0
house cleaning
 + -1 more
The Millers do an excellent job. They are the most concerned housecleaners I've ever had -- meaning that they often call to see if the job was done to my satisfaction. I've had problems with the professionalism of some housecleaners in the past, so I am thrilled with the Miller's work ethic. They are clear communicators, good listeners and both very friendly and respectful. I feel totally comfortable having them in my home -- and boy does Wendy make the master bath shower sparkle (and that's a hard place to accomplish that)!
Description of Work: Wendy and Tom clean our large home every 2 weeks. Dusting, vacuuming, floor cleaning, bathrooms, kitchen and changing bed linens.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$115
BRITON R.
08/2006
5.0
house cleaning
 + -1 more
I contacted the owners, Tom and Wendy Miller, as a new client with a request for service on short notice due to a family visit. I received a call back within an hour after making the first contact and my request was accommodated very quickly. In fact, Mr. and Mrs. Miller met with me at my home the same day I first called to view my home and offer their estimate. Their work was thorough and definitely met my expectations.
Description of Work: General housecleaning.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
CARROLL AND MELANIE W.
08/2006
5.0
house cleaning
 + -1 more
Tom and Wendy are WONDERFUL. They are always on time. If there is ever a scheduling problem they always call ahead of time. They are very professional and do a thorough job. They are not the typical in and out cleaning company. Very friendly. They are the best!
Description of Work: Tom and Wendy clean our home weekly. We have approx. 5,000 sq. ft. They each have their own set of things that they do in the house. They work very well together.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
mary W.
08/2006
5.0
house cleaning, window cleaning
 + 0 more
Wendy and Tom are the best housecleaners I have had. They come on time and even call with a reminder. They take excellent care of my house and let me know when detail things need to be done. They have not raised their price in the 6 years I have been with them and moved their service to my new house! They are very thorough and conscientious - doing many extras without being directed
Description of Work: complete housecleaning including detail work, windows and woodwork
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Service Categories
House Cleaning,
Window Cleaning,
Finished Carpentry and Woodworking,
Windows
FAQ
Four Seasons Home Care is currently rated 4.8 overall out of 5.
Sunday: Closed
Monday: 7:30 AM - 6:00 PM
Tuesday: 7:30 AM - 6:00 PM
Wednesday: 7:30 AM - 6:00 PM
Thursday: 7:30 AM - 6:00 PM
Friday: 7:30 AM - 6:00 PM
Saturday: Closed
Four Seasons Home Care accepts the following forms of payment: Check
Yes, Four Seasons Home Care offers free project estimates.
Yes, Four Seasons Home Care offers eco-friendly accreditations.
No, Four Seasons Home Care does not offer a senior discount.
No, Four Seasons Home Care does not offer emergency services.
No, Four Seasons Home Care does not offer warranties.
Four Seasons Home Care offers the following services: House cleaning, dusting, vacuuming, mopping & cobwebs,detail cleaning, one time cleaning, construction cleaning,