Faerber's Bee Window Inc

THEY DECREASED THE LINE OF CREDIT THIS YEAR COMPARED TO LAST YEAR. I DONT FEEL LIKE WE SHOULD BE PENALIZED FOR OTHER PEOPLES BANKRUPTCIES IN INDIANA. IM NOT HAPPY WITH THE FACT THEY BASE THEIR DECISION ON OTHERS CREDIT HISTORIES, WHEN OUR CREDIT IS BETTER FROM THE YEAR BEFORE. IT DOES NOT MAKE ANY SENSE. I WILL NOT CONSIDER THEM IN THE FUTURE.

BEST SUNROOM DESIGN OF THOSE WE INVESTIGATED. HOWEVER, THE SALESMAN APPARENTLY THOUGHT HE WAS THE CUSTOMER. WHEN HE CALLED FOR DIRECTIONS, HE ASKED IF WE REALLY INTENDED TO BUY. MY WIFE GAVE HIM OUR PRICE RANGE (WHICH WAS WITHIN HIS RANGE) AND HE WAFFLED ON WHETHER TO COME. SPENT THE FIRST 15 MINUTES COMPLAINING BECAUSE WE HAD 3 OTHER CONTRACTORS TO TALK TO AFTER HIM. SAID HE DIDNT COME OUT UNTIL AFTER THE CUSTOMER HAD MET WITH THE OTHER BIDDERS. WHEN HE FINALLY GOT DOWN TO QUOTING, HE WORKED HARD TO GIVE US A COMPETITIVE QUOTE. IN OUR FINAL ANALYSIS, WE CONCLUDED THAT THE FOUR SEASONS DESIGN WAS NOT THE BEST VALUE FOR US AND WENT WITH ANOTHER COMPANY. IF YOU DONT LIKE WORKING WITH HIGH PRESSURE SALESMAN, YOU MIGHT WANT TO LOOK ELSEWHERE.

COMPANY HAS A HARD SELL ATTITUDE. REQUESTS DOWN PAYMENT 33% BEFORE ANY DRAWINGS ARE PREPARED. WE NEEDED TO KNOW IF CONSTRUCTION WAS FEASIBLE I.E.WITH ENGINEERS OPINION NOT A SALESMAN BEFORE PAYING OUT OVER $10,000.

THEY LEFT TRASH IN MY YARD, AND THEY BROKE MY MINI-BLIND IN MY LIVING ROOM, FOR WHICH THEY SENT ME A CHECK. THEY SEEM MORE CONCERNED WITH HAVING TO MAKE MORE THAN ONE TRIP THAN THEY ARE SATISFYING THE CUSTOMER.

THEY REQUIRED A SMALL DOWN PAYMENT AND THEY DIDN'T HAVE THE RIGHT PARTS WHEN THEY GOT HERE AND THEY TOLD ME NOT TO PAY THEM UNTIL THEY CAME BACK.

WE WERE IMPRESSED BY THE RENEWAL BY ANDERSON WINDOWS, BUT THEY WERE TWICE AS EXPENSIVE AS QUALITY VINYL REPLACEMENT WINDOWS. THE PRICE RANGE OF THE HOUSES IN OUR NEIGHBORHOOD DOES NOT JUSTIFY ANDERSON WINDOWS.

OUR SALES REP WAS NEW, BUT STILL CONVEYED THE INFORMATION ABOUT THE WINDOWS. PRICE IS THE MAIN REASON WE DIDN'T USE THIS COMPANY. THE PRICE WAS ALMOST 50% MORE FOR SIMILAR QUALITY WINDOWS.

TERRY IS WONDERFUL IF YOU ARE LOOKING FOR A LOW KEY SALES PERSON WHO KNOWS HER PRODUCT (WHICH SELLS ITSELF) SHE DELIVERED EVERYTHING SHE PROMISED AND IT WAS ON TIME. EVERYONE IN THE COMPANY WAS A JOY TO WORK WITH. IT WAS ALL CUSTOM WORK. IT WAS A WONDERFUL COMPANY. IT WAS A PLEASURE DOING BUSINESS WITH THEM. WE ARE DEFINITELY GOING TO USE THEM AGAIN.

DEFINITELY A SALES ORIENTED COMPANY, BUT NOT A 'HARD SELL'. BE SURE TO GET YOUR QUOTES FROM OTHER COMPANIES AND DETERMINE IF YOU WANT TO GO WITH A HIGH END TYPE OF WINDOW OR MID TO LOW RANGE, DEPENDING UPON BUDGET.

WE WERE TOLD IT WOULD BE 4 TO 6 WEEKS AND IT WAS ALMOST 7 BEFORE WE EVEN HEARD FROM THEM, AND THE COLD WEATHER HAD SET IN. WHEN THEY CAME OUT THEY FOUND THAT THE DOOR HAD BEEN MEASURED WRONG BY THEIR OWN PERSON, SO IT WOULDN'T FIT. SO WE WAITED ANOTHER 5 WEEKS AND THEN THEY CAME OUT ON A VERY COLD DAY AND WANTED TO INSTALL IT. THEY TORE OUT THE OLD DOOR AND THEN SAID THEY WOULD HAVE SOMEONE COME BY LATER TO HAVE SOMEONE HELP PUT THE DOUBLE DOOR IN. WE HAD WIDE OPEN DOOR SPACE FOR ALMOST 4 HOURS WHILE WE WAITED FOR SOMEONE ELSE TO COME BACK IN 25 TO 30 DEGREE WEATHER. THEN THEY INSTALLED THE DOOR AND THE MOLDING INSIDE OF THE WINDOW WAS BOWED AND THEY HAD TO ORDER MORE PARTS, WHICH TOOK ALMOST ANOTHER 6 WEEKS. MY WIFE CALLED THEM SEVERAL TIMES AND WE NEVER RECEIVED A CALL BACK FROM A MANAGER OR ANYTHING. IT WAS A HORRIBLE EXPERIENCE.

QUOTE WAS MORE THAN TWICE OF OTHER ESTIMATES I RECEIVED. SALESMAN TOOK UP MOST OF AFTERNOON WITH PRESENTATION. HE TALKED NEGATIVELY ABOUT OTHER COMPANIES. I WAS NOT IMPRESSED.

QUOTE WAS MORE THAN TWICE OF OTHER ESTIMATES I RECEIVED. SALESMAN TOOK UP MOST OF AFTERNOON WITH PRESENTATION. HE TALKED NEGATIVELY ABOUT OTHER COMPANIES. I WAS NOT IMPRESSED.

THEY DAMAGED THE BRICKS WHILE INSTALLING THE WINDOW. THEY USED A CROW BAR TO TAKE OUT THE OLD WINDOWS AND CHIPPED 35 BRICKS SURROUNDING THE WINDOW BECAUSE THEY WERE USING THE BRICKS AS LEVERAGE TO GET THE WINDOWS OUT.

I ENDED UP GETTING THE WORK DONE BY ANOTHER COMPANY FOR $5,000. WE COULD NOT GET THE SALES PERSON OUT OF OUR HOUSE, HE WAS THERE FOR ALMOST 3 HOURS. HE WAS USING HIGH PRESSURE SALES TACTICS. HE ASKED ME AN MY WIFE TO LEAVE THE HOUSE SO HE COULD SHINE AN ULTRAVIOLET LIGHT THROUGH THE WINDOW SO THAT WE COULD FEEL THE HEAT ON THE WINDOW. THIS WAS UNNECESSARY BECAUSE WE ALREADY KNEW WE NEEDED NEW WINDOWS AND WE CERTAINLY WEREN'T GOING TO LEAVE A STRANGER IN THE HOUSE. WE CONSTANTLY ASKED FOR A QUOTE AND HE KEPT SAYING "WE'LL GET TO THAT".

I'VE USED THEM BEFORE. I KNEW THEY WERE EXPENSIVE, BUT WORTH IT.

PRETTY HIGH PRESSURE SALES TACTICS. SET UP DATE FOR MEETING AND THEY COULDNT MAKE THE FIRST TIME, SO SET UP A DIFFERENT TIME. SALES PERSON CALLED ME AT WORK DURING BUSINESS HOURS AND WANTED TO CHAT. SAID THEY NEEDED 90 MINUTES FOR SALES PITCH, SCHEDULED THE NINETY MIN, BUT SALES MAN SAID HE NEEDED MORE TIME. WHEN I INFORMED HIM THAT WAS ALL THE TIME I HAD HE PACKED UP AND WALKED OUT.

WE ARE HAPPY WITH THE RESULTS. WE HAVE AN OLDER HOME AND IT WAS NOT AN EASY JOB FOR THEM. THEY WERE REALLY GOOD AT GETTING EVERYTHING TO FIT. IT WAS NOT AN EASY INSTALLATION. THEY HAD TO TAKE A LOT OF TIME AND IT WAS A GOOD RESULT.

HAD GROWTH IN THE GUTTERS AFTER COVERS WERE INSTALLED AND THEY CAME BACK OUT AND RESOLVED THE ISSUE QUICKLY AND WITHOUT A PROBLEM. VERY PLEASED OVERALL.

HIGH QUALITY PRODUCTS AND VERY HIGH PRICES.

THE INSTALLERS DID A GREAT JOB, AND THEY LEFT THE HOUSE IN GREAT SHAPE. THE COMPANY WAS VERY RESPONSIVE. WE LOVE OUR NEW WINDOWS!

NO ONE EVER CALLED TO RESCHEDULE OR TO APOLOGIZE.

OTHER THAN THE QUALITY WHAT IMPRESSED ME THE MOST ABOUT MY EXPERIENCE WITH ANDERSEN IS THE PHONE CALL I RECEIVED SEVERAL WEEKS AFTER THE JOB. THEY WANTED TO KNOW IF I WAS SATISFIED. THAT SAYS A LOT ABOUT THE SERVICE THEY PROVIDE. THEY ALSO INVITED ME TO CALL THEM IF ANYTHING DEVELOPED LATER.

I SPECIFICALLY REQUESTED I DID NOT WANT ANY HIGH PRESSURE SALES DEALS IF I SIGNED UP THAT NIGHT. HE COULDN'T RESIST.

PRICE WAS THREE TIMES THE NEXT COMPETITOR.

WE HAD TO WAIT ABOUT 6 WEEKS ON THE STAINING, BECAUSE THEY WERE BACKLOGGED. BUT THEY WERE VERY PROFESSIONAL AND APOLOGETIC ABOUT THE WAIT. THEY MATCHED THE STAIN ON THE INTERIOR TRIM PERFECTLY. THE INSTALLER WAS EXCELLENT. VERY HIGH QUALITY WINDOWS, BUT VERY PRICEY TOO.