Faerber's Bee Window Inc

8 OF 9 DOORS HAD SOME PROBLEMS. 4 FRENCHWOOD GLIDERS LEAKED WATER. IT TOOK 3.5 MONTHS TO FINALLY RESOLVE THE PROBLEMS. THEY ARE BEAUTIFUL HIGH QUALITY EXTERIOR DOORS, NICELY AND PROMPTLY INSTALLED WITH SLOW FOLLOWUP ON PROBLEMS, BUT ULTIMATELY THEY STAND BEHIND THEIR PRODUCTS.

AWFUL. WINDOWS NOT READY FOR INSTALL UNTIL WEEKS AFTER PROMISED DATE. PERSON WHO TOOK MEASUREMENTS DID NOT EXPLAIN WHAT WOULD HAPPEN TO EXISTING WINDOWSILLS. THEY TRIED TO INSTALL CHEAP TRIM AROUND WINDOWS; NOT MATCH EXISTING TRIM. SENT PAINTERS TO PAINT BARE WOOD WITH PRIMER.

ALL OF OUR WOOD CASEMENT WINDOWS ARE ROTTING. WE HAD OTHER ESTIMATES AND DID OUR HOMEWORK AND HAD ALREADY DECIDED WE WANTED RENEWAL; THEREFORE WE DIDNT HAVE A HIGH PRESSURED SALES PITCH. THE SALESWOMAN WAS VERY KNOWLEDGEABLE AND WORKED HARD TO ENSURE WE CHOSE THE CORRECT COLORS. THERE WERE SEVERAL SUBSEQUENT VISITS TO DOUBLE CHECK THE MEASUREMENTS. THE WINDOWS ARRIVED ON TIME AND WERE QUICKLY REPLACED. THE REPAIRMEN WERE NICE. THE NEW WINDOWS ARE GREAT AND YOU CAN TELL THEY ARE QUALITY. THEY ARE VERY CONCERNED ABOUT CUSTOMER SATISFACTION AND FOLLOWED UP TWICE TO INSURE WE WERE HAPPY WITH OUR WINDOWS.

WE WERE VERY PLEASED WITH THE QUALITY OF THE WORK AND THE WINDOWS. WE COULD HAVE SELECTED CHEAPER WINDOWS, BUT WANTED QUALITY, AND A PROFESSIONAL INSTALLATION. WE ARE VERY HAPPY WITH THE RESULT, AND WOULD HIRE THEM AGAIN.

VERY NICE SALESPERSON, JUST TOO EXPENSIVE

THEY DID A BEAUTIFUL JOB. I AM AMAZED HOW THEIR MEASUREMENTS FIT WHAT WAS NEEDED. THEY MET THE TIME SCHEDULE THAT THEY HAD GIVEN TO ME. THE WOOD ON THE WINDOWS MATCHED MY WOODWORK PERFECTLY. THEY CLEANED UP WELL AND EVERYTHING WORKS!

WE ARE EXTREMELY PLEASED WITH THE WINDOWS. THE WORKERS WERE VERY PLEASANT, FRIENDLY, AND WORKED VERY HARD, WITH EXCELLENT ATTENTION TO DETAIL. THEY WORKED LONG HOURS, MAINTAINED A GREAT ATTITUDE, AND MADE A WONDERFUL IMPRESSION.

WE ARRIVED AT THEIR SHOWROOM 5 MINS BEFORE CLOSING, BUT WERE GREETED WARMLY. WE HAD MANY QUESTIONS ANSWERED. THE SALESMAN WHO CAME TO OUR HOME LATER WAS VERY HELPFUL. WORK WAS DONE QUICKLY & EFFICIENTLY, AND THEY CLEANED UP AFTERWARDS. INSTALLER WAS VERY PLEASANT & RETURNED ON HIS DAY OFF TO FIX A LEAK THAT DEVELOPED. NO PROBLEMS SINCE!

VERY HIGH QUALITY WORK. SHOWED UP WHEN PROMISED, OR CALLED WHEN UNABLE. INITIALLY THE WRONG SIDELIGHTS WERE DELIVERED DUE TO AN ERROR IN ENTERING THE ORDER. THE COMPANY INSTALLED THE SIDELIGHTS THAT WERE DELIVERED, THEN ORDERED THE ONES WE WANTED AND INSTALLED THEM A FEW WEEKS LATER. THERE WAS NO COMPLAINT OR PRESSURE TO ACCEPT THE SIDELIGHTS THAT WERE DELIVERED, AND THEY WERE EAGER FOR US TO BE SATISFIED. I WAS TOLD THE COMPANY IS IN THE TOP 10% NATIONWIDE FOR CUSTOMER SERVICE WITH ANDERSEN, AND THEY SEEM HIGHLY MOTIVATED TO MAINTAIN THAT POSITION. THEY ARE NOT CHEAP, BUT I DEFINITELY WOULD USE THEM AGAIN.

WE WERE HAPPY WITH THEIR WORK AS WE HAVE ALWAYS BEEN IN THE PAST. THE SALESMAN OVERPRICED THE JOB, AND WHEN WE CALLED THEM TO TELL THEM THAT, WE WEREN'T GOING TO GO WITH THEM THEY CAME DOWN $4000 ON THERE PRICE. WE WERE HAPPY WITH THE FINISHED PRODUCT AND HAPPY WITH THE CLEAN UP.

I SET AN APPOINTMENT TO GO TO THE SHOW ROOM, BUT I HAD TO CANCEL DUE TO JURY DUTY. THEY WERE TO HAVE SOMEONE CALL ME AND NO ONE DID. I CALLED THEM BACK TO RESCHEDULE AND THEY SAID IF I WENT WITH THEM I WOULD GET A 25% DISCOUNT, BUT YET I NEVER DID RECEIVE THE ESTIMATE I REQUESTED. HE SOUNDED LIKE A USED CAR SALESMAN. I WOULD NEVER CALL OR HIRE THEM AGAIN, NO MATTER HOW GOOD THE QUALITY IS. IF HE HAD CALLED ME BACK INSTEAD OF ME CALLING HIM, I JUST FEEL HE NEVER UNDERSTOOD WHY I WAS UNHAPPY AND HE LOST A SALE BECAUSE OF IT.

THE REPRESENTATIVE WAS ON TIME AND VERY HELPFUL, BUT I DID NOT USE THEIR COMPANY TO REPLACE MY WINDOW BECAUSE OF THE PRICE. I HAVE HAD SIMILAR QUOTES FOR LESS THAN HALF OF THE ONE THEY GAVE ME.

RENEWAL BY ANDERSON IS AN EXTRAORDINARY COMPANY-FROM TERRI SCHEELE, THE SALES REP, THROUGH MITCH BROWN, THE PROJECT MANAGER, TO EACH INSTALLER. THEIR ATTENTION TO DETAIL AND RESPONSIVENESS WAS OUTSTANDING. PEOPLE WHO SEE MY NEW WINDOWS ALL HAVE THE SAME REACTIONS, "WOW". IN 30 YEARS OF HOME OWNERSHIP, THIS IS THE FIRST & ONLY COMPANY THAT I CAN RATE AS A PERFECT 10! THEY ALSO PAINTED MY HOUSE TRIM AND THE WOOD THAT THEY REPLACED.

THE ROOM LOOKS TERRIFIC. THE WORKMEN WERE VERY NICE AND CLEANED UP AFTER THEMSELVES. MUCH OF THE WORK WAS ABLE TO BE DONE WHILE WE WERE OUT OF TOWN -- WE DIDNT FEEL A NEED TO KEEP AN EYE ON THEM. I KNOW WE ARE GOING TO REALLY ENJOY OUR NEW ROOM!!!

INSTALLATION WAS GOOD, I WAS A LITTLE DISAPPOINTED WITH THE WINDOWS THEMSELVES. THEY DIDN'T QUITE FIT THE WAY I THOUGHT THEY WOULD, THIS WAS A LITTLE LESS THAN I EXPECTED.

MY PARENTS AND I WENT FOR AN ADVERTISED OPEN HOUSE, BUT NOTHING WAS THERE. WE CALLED AND SET UP AN APPOINTMENT. THEY USED HIGH PRESSURE SALES TACTICS. THE SALESMAN WASNT GOING TO LEAVE UNTIL HE HAD A SIGNED CONTRACT FOR TWICE THE TRUE VALUE OF THE JOB. VERY DISAPPOINTED IN THEIR SUGGESTIONS, THEIR TACTICS, AND THE AMOUNT OF PRESSURE THEY APPLIED.

MY PARENTS AND I WENT FOR AN ADVERTISED OPEN HOUSE, BUT NOTHING WAS THERE. WE CALLED AND SET UP AN APPOINTMENT. THEY USED HIGH PRESSURE SALES TACTICS. THE SALESMAN WASN'T GOING TO LEAVE UNTIL HE HAD A SIGNED CONTRACT FOR TWICE THE TRUE VALUE OF THE JOB. VERY DISAPPOINTED IN THEIR SUGGESTIONS, THEIR TACTICS, AND THE AMOUNT OF PRESSURE THEY APPLIED.

ONLY COMPANY THAT COULD HANDLE A JOB THIS LARGE, GREAT WORK, VERY HAPPY.

ON TIME, VERY PERSONABLE, AND EXTREMELY THOROUGH.

THEY WERE EXCELLENT. IT WAS AMAZING HOW BAD OUR OTHER WINDOWS WERE COMPARED TO WHAT WE HAVE NOW. PRICE GIVEN IS APPROXIMATE COST PER WINDOW. I THINK THE PRICING IS VERY REASONABLE. THE SALESMAN WAS VERY GOOD ABOUT EXPLAINING THE WINDOWS. WE ARE VERY PLEASED.

THIS COMPANY WAS TOP NOTCH. THEY WERE PROFESSIONAL, PUNCTUAL, COURTEOUS, AND DID AN EXCELLENT JOB. THE WORKMEN CLEANED UP EVERYTHING AS THEY WENT ALONG AND EVEN VACUUMED THE AREAS INSIDE OUR HOME THAT WERE AFFECTED. THEY WERE UNBELIEVABLY FAST AND DID A PERFECT JOB. WHEN THE JOB WAS FINISHED, THE SALES REPRESENTATIVE SCHEDULED AN APPOINTMENT WITH US TO GO OVER THE WORK THAT WAS DONE AND SEE IF WE HAD ANY COMPLAINTS. THERE WASNT A SINGLE THING WE FOUND THAT ANYONE COULD POSSIBLY COMPLAIN ABOUT. I WOULD HIGHLY RECOMMEND THIS COMPANY. THE QUALITY OF THEIR PRODUCT AND WORKMANSHIP WAS WELL WORTH THE PRICE.

THE DAY BEFORE THE APPOINTMENT THEY CALLED TO SAY THEY OVERBOOKED AND COULD THEY RESCHEDULE A WEEK LATER. 2 DAYS BEFORE THE APPOINTMENT THEY LEFT A MESSAGE THAT I MUST CONFIRM APPOINTMENT, SO I DID. DAY OF APPT NO SHOW. I CALLED TO INQUIRE AND LEFT MESSAGE. ONLY GOT A FOLLOW-UP CALL TO SEE IF I WAS HAPPY WITH ESTIMATE. DISAPPOINTED WITH NO SHOW FOR ESTIMATE.

WINDOW HAD INCOMPLETE ORIGINAL INSTALLATION. MIDDLE SECTION OF 3 PART WINDOW LACKED STOPS, COULD NOT LOCK SIDE WINDOWS-AIR AND INSECTS CONTINUAL PROBLEM, MIDDLE SECTION NOT ATTACHED TO HEADER. THIS CALL WAS PROMPTLY HANDLED.

I FEEL LIKE YOU GET WHAT YOU PAY FOR. THEIR PRICES ARE A BIT HIGHER BUT WORTH IT. THIS COMPLETES THEIR REPLACEMENT OF ALL OUR WINDOWS. I APPRECIATED THEIR DISCOUNT AND ESPECIALLY LIKE THAT THEY WARRANTY THE SCREENS FOR LIFE (FREE REPLACEMENT). WITH THREE BIG DOGS, WE HAVE ALREADY MADE USE OF THE WARRANTY.

I DID MAKE A DECISION AND WENT WITH THEM. LUCKILY I SPOKE WITH A NICE GENTLEMEN AT BEE WINDOW WHO LET ME OUT OF THE CONTRACT AND SENT MY CHECK BACK TO ME. THEY WERE GOING TO CHARGE ME 45 HUNDRED DOLLARS FOR WINDOWS THAT I ENDED UP PAYING ONLY 17 HUNDRED THROUGH ANOTHER COMPANY.