Elite Roofing & Construction LLC

I WAS INITIALLY PLEASED WITH THE WORK. HOWEVER, WHEN I NOTICED VALLEYS OR DIPS IN THE ROOF BETWEEN THE SKYLIGHTS, I CALLED MR. LAHR and HE CAME BACK. HE SAID THE VALLEYS WERE A STRUCTURAL PROBLEM, NOT A PROBLEM WITH THE ROOF AND THAT I SHOULDN'T WORRY ABOUT THEM. MONTHS LATER, A REALTOR NOTICED THE DIPS AND RECOMMENDED I GET THE ROOF REPAIRED IN ORDER TO LIST MY HOME. ONCE AGAIN, I CALLED ELITE ROOFING. MR. LAHR REFUSED TO RETURN TO DISCUSS THE PROBLEM, WAS ABUSIVE ON THE PHONE, MADE SNIDE COMMENTS ABOUT HOW DIFFICULT IT IS TO WORK WITH WOMEN, AND ENDED THE CONVERSATION BY SAYING I WAS A ''DECEASED LAWYER'S WIFE WHO THINKS SHE KNOWS EVERYTHING.'' I AM FORCED TO HIRE ANOTHER ROOFER TO REMEDY THE PROBLEM.

ELITE HAS DONE ROOF REPAIRS FOR ME ON FOUR OR FIVE OCCASIONS. THEY ARE ALWAYS PROMPT TO RETURN CALLS, SHOW UP WHEN PROMISED, KNOWLEDGEABLE, HONEST AND DO OUTSTANDING WORK AT A REASONABLE PRICE.

HE WAS WONDERFUL, HE SHOWED US EVERYTHING AND DIDN'T CHARGE FOR THE ESTIMATE. IT WAS NOT A ROOFING ISSUE BUT MASONRY. IF WE EVER HAVE ANY ROOFING PROBLEMS WE WILL CALL HIM.

I WOULD NOT HIRE THIS COMPANY AGAIN.

THEY ARE BEYOND GOOD. THEY ARE FABULOUS! I'VE NEVER SEEN ROOFERS DO SUCH A GOOD JOB IN MY LIFE, AND I HAVE RECOMMENDED THEM TO SO MANY PEOPLE. OUR ROOF HAD HORRIFIC LEAKS AND ICE DAMMING THAT NO ONE COULD FIX, WE HAVE HAD NO PROBLEMS SINCE THEY REDID THE ROOF. THEY GUYS WERE SO WONDERFUL THAT I WENT TO THE CORNER AND BOUGHT THEM LUNCH THE DAY BEFORE THEY FINISHED THE JOB.

TWO OUT OF THE THREE LEAKS ARE IN THE SAME PLACE THEY REPAIRED PREVIOUSLY. THEY DON'T STAND BEHIND THEIR WORK! WHEN HE WAS HERE YESTERDAY HE ASSURED ME HE WOULD BE BACK THE NEXT DAY TO BEGIN THE WORK AND MY HUSBAND SPOKE TO MR LAHR YESTERDAY ON THE PHONE TOO. HE WANTED MR LAHR'S ASSURANCE THEY WOULD STAND BEHIND THEIR WORK. ON THE PHONE TODAY HOWEVER MR LAHR SAID HE WOULD NOT WORK FOR MY HUSBAND, "THE PHONES ARE RINGING OFF THE HOOK AND WE DON'T NEED YOUR BUSINESS". HE HAS NEVER MET MY HUSBAND.

UNREMARKABLE, PRICE JUST A LITTLE HIGH

THERE WAS A VERY TRICKY LEAK THAT TOOK THREE SEPARATE TRIES TO FIND, BUT THEY KEPT COMING OUT, AFTER EVERY STORM AND WORKED UNTIL WE WERE SATISFIED. THEY DID INCREDIBLE WORK AND THEY WERE ABLE TO FIX THE LEAK. THEY WERE THE FASTEST TO RESPOND AND VERY PUNCTUAL, WE HAD CALLED 5 OTHER COMPANIES AND THEY WERE THE ONLY ONES WHO COULD COME ON SUCH SHORT NOTICE. WE WOULD DEFINITELY USE THEM AGAIN.

VERY PROMPT SERVICE CALL. 1 DAY WAIT, WENT RIGHT TO WORK ON ROOF, WERE DONE IN UNDER 1 HOUR. GAVE EXPLANATION OF WHAT "PROBLEM" WAS AND HOW THEY FIXED IT.

THEY WAITED UNTIL WEATHER FORECAST WAS GOOD AND COMPLETED JOB IN 2 DAYS WITH A SIZEABLE CREW AND LONG HOURS. EXCEPTIONALLY EFFICIENT HANDLING OF MATERIALS AND CLEAN-UP. I GOT TWO QUOTES; BOTH WERE IN THE SAME PRICE RANGE, BUT CHOSE ELITE BECAUSE THEY DID A THOROUGH INSPECTION OF THE ROOF PRIOR TO WRITING A VERY DETAILED QUOTE, SPECIFIED A HIGHER QUALITY SHINGLE FOR THE PRICE, AND WE HAD BEEN HAPPY WITH REPAIR WORK AND NEW SKYLIGHT INSTALLATION THEY HAD DONE FOR US PREVIOUSLY.

THE FLASHING AROUND OUR CHIMNEY CAUSES THE TILES TO LIFT. THE PROBLEM WAS DIFFICULT TO FIND. PERHAPS THE FIRST TIME IT WASN'T QUITE RIGHT, BUT WE HAVE HAD NO PROBLEMS SINCE THE LAST REPAIR.

ESTIMATES ARE VERY DETAILED WITH EVERY SPECIFIC DETAIL. CLEAN UP ALL NAILS. I ENJOYED THE $400 COUPON I RECEIVED AND PRICE WAS REASONABLE.

THEY WERE QUICK TO RESPOND. THEY WERE OUT THE NEXT DAY. GAVE AN ESTIMATE ON THE SPOT AND DID THE WORK THE SAME DAY.

NO DOUBT THERE ARE MANY CUSTOMERS ON THE NORTHSIDE THAT ARE SATISFIED WITH ELITE'S SERVICES. MY EXPERIENCE IS THAT THEY HAVE A LOT OF WORK AND THAT MAKES THEM RELUCTANT TO OFFER LESS THAN 'HIGHBALL' ESTIMATES. THEIR ESTIMATE WAS HUNDREDS OF DOLLARS HIGHER THAN SOME, LESS THAN OTHERS, BUT THIS COMPANY SEEMS TO HAVE ENOUGH WORK TO NOT BE TOO CONCERNED WITH GETTING EVERY JOB.

THE WORK LOOKED ALRIGHT, AND THEN IT TURNED OUT REALLY BAD. THEY USED THE WRONG NAILS AND THE ROOF STARTED LEAKING. THEY NOT ONLY OVERCHARGED ME BUT ORDERED TOO MANY SHINGLES. THEY HAVE BEEN OUT HERE TWICE TO FIX THE WORK AND IT HAS ONLY MADE IT WORSE. THE WORKERS WERE VERY POLITE. I ASKED THEM TO DO RESTORATION WORK ON THE BUILDINGS, BUT THEY SAID THEY WILL NOT DO THAT WORK. I WAS TALKING WITH THE OWNER AND SAID THEY NEEDED TO DO SOMETHING ABOUT THE RESTORATION WORK AND HE HUNG UP ON ME. HE HUNG UP AFTER I SAID I WOULD NEED TO TAKE ACTION ON THIS ISSUE. IN GENERAL, IM REALLY DISAPPOINTED!!

THEY CAME OUT TO DO A ROOF REPAIR, AND CHARGED ME $437 AND THE ROOF STILL LEAKED. THEY CASHED MY CHECK WITH IN 2 DAYS, AND THEN A YEAR LATER, THEY SENT ME TO COLLECTIONS SAYING I HADNT PAID FOR MY ROOF REPAIR. I DELT WITH THEIR OFFICE STAFF WHO WAS REALLY NASTY AND COULDNT KEEP THEIR BOOKS STAIT AND IN THE END THEY FINALLY FIGURED OUT THEY WERE WRONG AND I HAD PAID.

THEY DID A VERY GOOD JOB! THEY EARNED THESE "A" GRADES. I APPRECIATE THEY NEVER TRIED TO SELL ME A NEW ROOF.

PRICE WAS VERY REASONABLE. THEY WERE ON TIME AND COURTEOUS.

BROKE LANDSCAPING LIGHT BUT IS REPLACING.

WE DECIDED TO GO WITH ANOTHER COMPANY.

GAVE MEMBER THE SAME PRICES AS HE GAVE 2 YRS AGO

ELITE DROPPED OFF A DETAILED WRITTEN ESTIMATE AND DESCRIPTION OF SERVICES TO BE PERFORMED. THEIR BID WAS ONE OF THE MOST REASONABLE, BUT IT STILL INCLUDED " HIGHER END ITEMS" LIKE RIDGE VENTS AND ICE and WATER SHIELD. VERY NICE. THERE WAS SOME CONFUSION OVER A 3 X 12 SECTION OF ROTTED FLAT ROOF ON THE GARAGE. THEY DIDNT SPECIFICALLY EXCLUDE THE FLAT ROOF FROM THE ESTIMATE BUT THEY WOULDNT FIX IT AND ROOF IT LIKE THEY DID ELSEWHERE. IT SHOULD HAVE BEEN NOTED IN THE ESTIMATE AS AN EXCLUSION. THERE WAS ALSO CONFUSION OVER WHERE TO PUT THE DUMPSTER, WHICH ARRIVED VERY EARLY. THE DRIVER HAD TO WAIT UNTIL ONE HESITANT ELITE CREW MEMBER ARRIVED AT THE JOB SITE TO HELP US FIGURE OUT WHERE TO PUT IT. OVERALL, THOUGH, THEY DID A GOOD JOB AND I WOULD RECOMMEND THEM TO ANYONE.

WE CALLED THEM TO SEAL OUR SKYLIGHTS, WATER WAS LEAKING. TWO WEEKS LATER MORE WATER WAS LEAKING. THEY SAID A SHINGLE WAS LOOSE, THEY FIXED IT. A WEEK LATER WE HAD WATER RUNNING DOWN OUR WALL. I CALLED TO ASK THEM TO COME CHECK IT OUT. THEY SAID THEY WOULD SEND SOMEBODY OUT AND CALL ME. I STILL HAVENT HEARD FROM THEM.

PUT ON A NEW ROOF. VERY NEAT IN TEAR-OFF OF OLD ROOF.

REPLACED BROKEN SHAKES THAT MEMBER DID NOT KNOW ABOUT--MISSED THE ONES MEMBER HAD CALLED ABOUT. ALSO, DAMAGED EXISTING SHAKES.