Comcast

We have had the WORST experience with Comcast and we haven't even had our service setup yet! The representative was to have scheduled our service install for July 2nd and no one ever showed. So we log onto our account to find that it had been switched to July 8th without our request or approval to do so. We work from home and really needed the Internet to be setup by the 4th. We called Comcast and the representative said she saw how it showed we had it setup for the 2nd but that she didn't know who or why it was switched. We spent countless HOURS being transferred back and forth between customer representatives and had spoke with TWO supervisors. They didn't try to make it right or send anyone out so we've been at a disadvantage this entire week. Completely unacceptable. This experience alone, is reason enough to walk away. I would suggest going with AT&T U-Verse!! No customer wants to deal with the hassles and ignorance that we have throughout paying for a service for something that isn't cheap to begin with. Utterly disappointed and we will be posting reviews about this all over the place since people should know what they're getting themselves into before entering into a contract with an incompetent & problematic company.

I am still using them, but I am planning to switch. We have had a lot of problems with their service. At one point something went out and they were not going to be able to deliver it to us for two or three weeks so we drove and picked it up ourselves to install it. It worked two weeks. We called them and that time they did come out, but they charged me a service call. We are unhappy with them, to put it mildly.