Clean Pro LLC

The technicians were on time and did a thoroughjob.

When they came out and left the first time the carpet was so wet I couldn?t really tell what they did or didn?t do. I told them when they left I hope it looked better when it dried. When it dried it looked worse they when they came. I called and they gave me a lot of grief but said they would come back. When they came back it looked even worse! They said that it was because it was a high traffic area. They then said it must have been because of my pad. They were able to get up a stain that has been there for 5 years and weren?t able to get up a stain that had been there for less than a year. Also, I am pretty sure they hooked up their machine to my hose so I believe they cleaned the carpet with cold water. They say they will not come back without an additional charge and the traffic areas are worse than they were before they even came.

They were courteous and timely. However they failed to inform me of the dampness that remained in the carpet so when I walked over it and then entered the next room with linoleum flooring it was as if I hit a patch of ice and I went down hard hitting my right shoulder on the counter which has caused a huge bruise and some pain. Enough pain to go to the chiropractor this morning- am considering a trip to my physician If The pain continues. I just called them to inform them and he first said they always remind people that the carpets are still damp. He then apologized for not reminding me. He suggested I contact my home owners insurance company to cover the bill. For this reason, I won't be having them return. There was no offer to compensate me for the pain. This evaluation is different than the Angies List forms I filled out yesterday. I liked the workers who came but after I fell and was laying on the floor, I thought, I wish they had told me the floor was wet, but they were gone, and I had already signed the evaluation. They seem like hard working guys trying to make a living, but they need to be more careful to either put a sign on the floor or remind people to be cautious.

Very punctual, extremely professional listend well and answered all my questions. Able to be fair what price for extra spares. Very quiet and fast service.

They were an hour late. I called at half an hour and they called then, and then took the extra 30 minutes to get her. I would have understood if they called and let me know they were going to be late. I had one room that was pretty dirty, so I understood that that room needed a little more concentration. He said because it was dirtier, it needed extra services that was going to cost an extra $40 for that room. I told him I wasn't going to pay that, and we did something else to clean it for and extra $15 instead. I think there was still dirt on the floor when they were done, including lint, and some parts of the floor were still wet. I also had the steps done, and they were still dirty and wet, which also cost extra than I originally thoght. There were a few spots that I think they coudl have gotten up better than they did. I wasn't completely please. They were very nice though.

The experience was okay. It wasn't out of the ball park. They were very accommodating.

There were a few pieces of furniture that they did not move. You can see the outline of where the furniture was. It was a fair job but not outstanding.

It was a good experience. I was not here when it took place but I have no complaints.

The experience was really good. I would hire them again.

The service turned out good. They did a really good job. We were pleased with the service. They were good people and we would hire them again.

The work was decent. The employees did smell strongly of smoke. However, they actually got her early before I was even ready. Overall, it was a good job.

Purchased a groupon and it clearly states there is no extra charge if I am within 20 miles of Broad Ripple (that was one of many cities listed) which I am. When I spoke to the man when I made the appointment I told him this and he said ok. When the gentlemen arrived, there was the fee for extra mileage and I told him my groupon is different. He said it is from Noblesville not Broad Ripple. He did not understand English very well. He called his boss and he did not agree either. He even showed me a different Groupon that only said Noblesville, of which doesn't matter because mine was different. I paid them the extra money but will not use them again. Beware of these people

They were very prompt, and did everything as expected. They were in and out. I was happy with their service, and I would use them again.

I contacted the company and set up the appointment. They were very professional. They showed up on the date and time agreed. I have a friend wait for them. They were very quick, efficient and did a great job.

Clean Pro was on time and very polite.

I don?t think they listened to anything I said; I don?t know how much English they got. That wasn?t the main issue, but I think there was some miscommunication. My Big Deal for $249 said 2 individuals for 3 hours each or 1 individual for six hours. The two guys came, but they did not want to do the upholstery. They insisted that they could only do carpet. I showed them my Big Deal coupon. They did end up doing a couch. When you have two guys there, one guy is cleaning, and the other guys is holding pillows and staring at the first guy. You think you?re getting two whole people working, but you?re really getting one guy and a helper. If you?re advertising two people, you should get two people actually doing the work! Most of the spots that were on the carpets before they got there, are still there. The one guy did work pretty hard, but the other guy didn?t really do anything. I also think that whatever product they?re using is not very good?or maybe they have inferior machines. I was expecting that professional carpet cleaners would work better than my little steam vac. I feel like I was mislead and ripped off.

They were supposed to be hear at 11Am they called at 10AM said they would be here at 12.00 Thay arrived at 12. and when I told them what I wanted Unless I paid extra they would not clean 2nd sofa. They were hear working about 35-40 min. When I came inside to check after they were done my hardwood floors was wet from the spray,my sofa was very damp. The men were outside putting their equitment away I told them they needed to come mop up the water on the floor the 1 man said he did but came in any way and moped again. I had to remop the floor again to remove all the water. I told him the sofa was very wet and could they get some of the water out of it. He said no but it should be dry by end of day. Since this is same day I don't know but it will surprise me if it is. I'm glad they didn't do 2nd sofa. They did not put tables or sofa on plasic pieces to protect the legs something other companies had done. Would I have them do work for me again no would I recomend them no.

Excellent, they were on time, pre-treated all spots, and worked extremely until job was complete.

On time, professional, cordial and thorough.

It went very well. There was a small complaint. There were two men working and I asked one of the guys to make sure the carpets were not wet when they left, but the carpeting in the living was wet once they left. Other than that, I recommend them.

Excellent job, they cleaned my living room, 2 bedrooms and an oriental carpet.

The cleaning technicians were kind, punctual and well-priced. They were able to remove difficult ground-in stains.

This went horrible and I wouldn't recommend this company to ANYONE EVER

Paul & his assistant, were on time, thorough and did a good job completing my carpet cleaning. Estimated time to complete job at 1.5 - 2 hours and was finished in less than 1.5 hours.

I scheduled the carpet cleaning for 12:00 noon on January 17. I received a call at 10:40 AM from the employee from Clean Pro telling me he was at my house. I was not home at the time and informed him he was about an hour and a half early. I was on my way home and had just pulled into my neighborhood and told him I would be there shortly. The employee, Mike, was very polite and nice. I noticed a woman in the truck that stayed there the entire time Mike was here. I found out later from the owner, Adrian, that the woman was Mike's wife. Very weird that she just stayed in the truck the entire time and peeked out the window every now and then. I showed him the rooms to be cleaned and he immediately tried to upsell me, telling me I might want to pay an extra $160 for a deep cleaning ($40 per room). I told him I never have had to pay more for a deep cleaning (a carpet cleaning usually IS a deep cleaning) and that and I would stick with the cleaning offered. The service was done quickly, taking much less than an hour. I told him I would like to see the rooms before he left (he did not offer for me to come an inspect the work). I first noticed that I didn't smell any kind of cleaner or "fresh" smell and the carpets looked as if they had not even been cleaned at all. He informed me that it was because they were not "deep cleaned." I suspect that all he used was water. I expressed my dissatisfaction to Mike and he stated again that because I didn't pay the extra money to have them deep cleaned, the carpets didn't come clean. When he handed me the invoice, I noticed that 5 words are spelled incorrectly, which is completely unprofessional. When I read the reviews on Angie's List (which I should have done beforehand), I noticed that this company tends to blame the customer when there is a complaint rather than take responsibility. I called another carpet cleaning company to come and redo these rooms. That company, Sani-Bright, came and cleaned the carpets without telling me that they needed a "deep cleaning", and the difference was night and day. I saw the carpet in the middle of the cleaning and where the Sani-Bright employee had cleaned, it was bright and clean and where the CleanPro employee had "cleaned," the carpet was still dirty. Obviously, my carpets were not so heavily soiled that they would not come clean with a regular carpet cleaning. CleanPro equates deep cleaning with any other carpet cleaning companies regular cleaning and charges more for it. When I called Adrian to ask for a refund he informed me that he would not give it to me since I refused the deep cleaning. He also told me that once I refused the deep cleaning I could have asked Mike for a refund right then and they would not have done any work. I questioned why Mike didn't offer that information. Adrian also told me that if I was not satisfied they would have come back and cleaned it again, as per their satisfaction guarantee but since I called another company that was nullified. Again, I questioned why Mike didn't inform me of this knowing I was dissatisfied with the work before he left my house. It is interesting how this company informs its customers of things after the fact. I told Adrian I was going to file a complaint with Angie's List and he told me to go ahead, because they need bad reviews as well as good reviews so people won't think the reviews are fabricated. Why on earth would a business owner say that unless he actually is fabricating reviews? By the way, the copy of the invoice that I have does not have my signature on it as indicated in the company's response below. This company and its owner are totally unprofessional and very shady.