Clean Pro LLC

We are very pleased with the results. It looks like they know what they're doing. I would ask them about what their Pre-Conditioning program is before I called them myself, so there's no confusion when you get the bill. Otherwise, we are very pleased with the results. I will definitely be using them again and appreciated the work they did.

Service was provided promptly and courteously. However took four days for carpets to dry using dehumidifiers.

They were ahead of schedule so they called in advance to offer to come earlier or keep the original time. Very quick and thorough cleaning. Offered additional services but did not push.

Carpet cleaning. I had a coupon (from Angie's list) for $79 for 5 rooms. When they arrived I added 3 more rooms for a total of 8. I knew it was obviously going to be more than $79 at this point but it ended up be $240! This was AFTER the coupon was deducted. Much more than I thought it would be. | |My fault, I did not read the fine print. The coupon was for basic carpet cleaning as it was explained by the technician - spray and vacuum basically. All the extras, stain removal, pet stains, etc all added up quickly! I did go ahead and approved it because they were there and I wanted to carpets cleaned. Yes my carpets were old and it took a lot of work. But I was upset about how much it costs and how stupid I was to not realize it would cost that much. | |They were a bit late in getting there, but they did call and said they were running late. I was the first call for that day so it wasn't due to another job. | |They were very polite and professional. My only other comment was in the room where there were pet stains. They worked on this room a lot (good). When they left they did a final spray, said to wait 24 hours then vacuum and - I quote - "all the stains will come right up!". Of course they did not because the carpet is old and its pet stains after all. I am fine with that - the carpet is definitely cleaner - but he shouldn't have told me the stains will come right up. | |Over all a B- , good on professionalism and politeness, they worked hard, and I should have known about the price.

Most carpet cleaning I have had done, they pick up some smaller pieces and clean and put back with some sort of protector but this company just went around. I had moved everything I could to make it easier and for a more surface clean. Only one person came, company had an employee call in absent for the day.

The contractor cleaned the carpet in three bedrooms and one small closet area. There was an additional $45 charge for stain removal that was not figured into the original purchase from Angie's List. The contractor asked if I wanted scotch guard treatment which would have also been extra. The contractor did call to let me know he was running late. He was very professional and was able to get most of the set in stains out of the carpet.

Boris did excellent and very efficient work! My carpet all looks like new! He gave me good advice about future spot cleaning for my carpet. Boris was also a very respectful and kind person.

I was extremely pleased with the overall appearance and experience.

Little confusion on the start time but they could easily have been on my part. I had purchased a big deal for both services. The tile grout steaming covered 350 feet of tile but I was informed there would be an up charge because the area I wanted cleaned had multiple corners and was not a square room. I wasn't particularly happy with that little surprise as I didn't read the purchase agreement that way. The work itself was good and Michael was very courteous and professional. Carpet cleaning was good and he was able to get some stained areas cleaned up. There was a nick in my freshly painted baseboard in the bedroom which I wish had been brought to my attention and that was my only complaint re the carpet cleaning portion.

I purchased a Big Deal coupon from Clean Pro for carpet cleaning services.

Very unreliable service and extremely rude with no customer service. will never recommend to anyone. Purchased the BIG DEAL - three room for $55. small house- Mainly wanted to have the living room carpet cleaned but since there was no option for one room, went with three- other two rooms are bedrooms that we hardly use so carpets almost brand new- The carpet in the living room is mildly soiled, clean it with a home carpet cleaner occasionally so not in bad condition at all. The agent came in one hour earlier than appointment time and kept ringing the bell in a fury, as if he was in a hurry- then asked to look around the house and presented me with a prefilled form that quoted the price of carpet cleaning to be $255 instead of the BIG DEAL $55!!!!! Five times more than the purchased deal. I was shocked beyond belief- Obviously, did not want to have the service done for 5x more than the quoted price- called and spoke with manager and was not at all satisfied with the response and customer service- will not recommend to anyone. The BIG DEAL turned out to be a BIG HOAX. Don't waste your time and fall in the trap.

We paid more than the "Big Deal" for our area rugs. It was okay. There was nothing overwhelmingly good and there was nothing overwhelmingly bad. I think they came in and did just a really quick job. They were in and out. It wasn't great, but it wasn't bad either.

I purchased an $88 Angie's List Big Deal for this service and it turned out very well. The man who came out did a very good job. He pointed out things to me and let me know where he needed to do something extra or out of the normal to get a stain out. He was very cordial and I paid an additional charge.

Boris was professional and worked very hard to remove the pet odor. He definitely earned the money we paid. Unfortunately, the odor could not be lifted despite his best efforts. He was going to come back and go over it but kept delaying and we finally told him not to come back. I am not convinced that going over it again would help. We just need to replace the carpet. If you have bad pet urine problems you are probably better off putting your money towards replacing the carpet.

they were scheduled to come out at 1 p.m..Boris arrived right on time.we showed him all the spots that needed extra treatment, the sofa we wanted clean, and all the carpeted areas. He pretreated all the carpet. Then he steam cleaned all the carpet. He spent several minutes on the sofa. He seemed very intent on doing a good job. Most other carpet cleaners we've used before seemed in a hurry to get done so they could move on to the next job. After all the cleaning, he used scotch guard on all the carpet. I gave him a $20 tip for the extra effort.

They were excellent about the appointment. I was able to get in that weekend. They were very nice. They called me 30 mins before letting me know they were on the way. They hit us with extra fees because of deep cleaning. It costed extra for the stairs. I was stunned. When they finished, they said it will take 6-8 hours to dry which kind of surprised me. It had been a while since I had my carpets cleaned. They did it on Saturday, I figured on Sunday I could put my furniture back. We were still walking with plastic bags on our feet on Sunday and Monday. They did not extract the water very well. The carpets look good though. I am not at all sure as if I would hire them again as this is why I put no for Hire Again.

Cleaning appears to be adequate, but a high-traffic area is not perfect. They were very fast. Communication was poor. I was not present during the cleaning, but my tenant was there at the 1800 sq ft house. I spoke to the lead person by phone after he had taken a look around the house, but he would not give me a clear estimate for any additional costs. Later my tenant told me he was charged an extra $91 for stairs, one extra room, and two small hallways. I went back to the fine print and realized there was no mention of hallways, which I had not guessed were each charged like a room. The charge seemed excessive, and I was disappointed with their professionalism in communication.

The technician was honest and said the carpets in my newly purchased home were in good shape. He wasn't even sure I needed them cleaned. I appreciated the honesty but still decided to have them done.

They were supposed to be here at 12:00PM and called and asked if they could come earlier. They came at 10:30AM and I was not home during the work. My daughter in law was home at the time of the service. They gave her an invoice for $400.00 and she could not get a hold of me so she just paid for it. The receipt does not explain the extra $400.00 charge and I have not been able to reach them. In addition to the issues with billing, the carpets were soaked for 3 or 4 days after the service. I had to have another company come in and dry the carpet.

We had purchased a big deal for the service, and it was good. He was good. He came and he took about two hours to take the stains off my carpet and the job was good.

09/20/2013 He was very accommodating. I added the office carpet at the last minute and he had not problem with that.

Before having them come out, I measured the areas to ensure it came within the square footage of the deal. They arrived late and said they had a time window, but I was never told about this. He said he could not clean my carpet because it had some spots on it. I got down and removed the spots while he was there. They came out just with water and he still refused to do it. I called the supervisor and they said they would have to change me for an extra $150 of work before they would complete the job for the voucher. I refused to pay anything additional and they left. In court, the owner arrived instead of the technician who I dealt with. He had secondhand information and the guy only told him what he wanted him to. In court, it was said that I told him I wanted more than 900 square feet of carpets cleaned which I never asked for. They were responsible for the voucher and court costs. The judge decided that if I could get the money back through Living Social, that would be the preferred way. Living Social did issue the refund, but Clean Pro did not pay the court costs that they are responsible for yet.

They didn't clean or not hold to their price as they advertised. They advertised $109.95 for a 1,000 square foot area cleaning. Essentially this amounted to a basic cleaning. It did not include deep cleaning and stain removal. I was prepared to pay at most $200 to have this all done. They waited until after my husband left to discuss pricing. I feel this is so they could corner me when discussing price. The first quote they gave me was for basic carpet cleaning, carpet protector application, and area rug cleaning which totaled $600. I objected to that price so the serviceman asked me what I could afford, rather than just telling me what his going rate was. I said no more than $400 for everything (carpet protector, rug and carpet cleaning). Then he came back and said it would be about $449, which I agreed to. However, after he was done and leaving I asked if they had put on the carpet protector. The serviceman said no. I also asked if he was going to clean one of my rugs that I thought we agreed upon and he again said that wasn't included in the $449 price. I later called the owner of Clean Pro and he said he would talk to the serviceman. After talking with the serviceman, the owner said there was nothing more they were going to do for me. I also wanted to mention that their website said they would move furniture, but in my case they required my husband to move furniture. They also primary cleaning the high traffic areas and worked around the furniture in our home. Overall, I do not recommend this company and do not want to see others go through this same experience.

I purchased an Angie's List Big Deal for this service and it was good. The service was excellent and they came at a time that was convenient. I had additional charges of $120-$130 over the Big Deal amount.

While I know that I have a big family room, counting it as three rooms for the big deal seemed excessive. Also, they did the cleaning very fast, My wife says she could not have vacuumed as fast as they cleaned. Afterwards there were spots that were still dirty.