Fox Appliance

My 8 year old LG refrigerator stopped cooling. I performed all the YouTube suggested solutions. No go. I called Fox Appliance (because they have a 5 star Angi rating), on a Sunday, to leave a “please call back” message. Mr. Serhii ANSWERED MY CALL ON A SUNDAY! He patiently walked through a phone diagnosis with me. Then he suggested that I call LG service directly because my fridge compressor has an extended (10 year) replacement warranty that I was not aware of (LG only provides 1 year labor and parts warranty in the user manual). He did NOT charge for my call. I called LG. The compressor part which would have cost more than $1,000 was indeed covered by an extended warranty due to a class action law suit against LG for selling a known defective part. My LG refrigerator was successfully repaired by an LG certified repairman for the cost of labor only. ALL THANKS TO THE HONESTY AND INTEGRITY of Mr. Serhii of Fox Applicance service. If I could give them a 6 star rating, I would definitely do so.

Horrible Service. They cancelled multiple appointments with us with no notice. Lied saying we didn't answer the techs call, but we did. The tech kept changing the time from 11am, then to 3pm, then didn't show at all. When they didn't show up, called the office and they said "we" cancelled. They refused to reschedule or give us any details/proof they had. Forced us to call GE back saying since they had a hard time with our company last year, they didn't want to help us. Explained new management and we were responsive with them all day. They would not help us. On the phone with GE, and Fox wouldn't answer for GE either.

I called for service, I think on Wednesday but they could not come until Friday. The appointment time was 8am to noon and they showed up just after noon. That was frustrating to my husband who waited for them for four hours. Once he arrived he was quick to work on the refrigerator. He kept the area clean and fixed the problem in about an hour or so. I called the store a few days later to check on the bill and they told me that the refrigerator needed parts for a permanent repair. The parts would be about $400 and the service call would be charged as $59.95. I let them know that we would want to think about that vs replacing the unit. They were very nice about that and let me know that if we purchased a machine their they would waive the service call. Overall they are busy but the work is satisfactory.

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Fox Appliance came out to look at my dryer. They didn't have the part right with them, but they came back the next day and installed it. They were great. They only charged me one service call. They didn't charge me a service call for both days. I was expected them to take like a week to come back, so I was surprised. They're really nice, nice people. They were there at the time they said they were going to be. They're a local company and they're good people. Their price was also good.

He explained the problem, had the part and fixed it quick. A really nice fellow. We were so glad it could be fixed:)

They came Monday 2-18, told me the problem and that they needed to order the part. Called 2-20 that the part had come in and they came 2-21 and put the part in the washer. All went great. You pay 59.95 for the initial visit plus the cost of the part and that is all. I will call them again when needed

We have purchased several large appliances from Fox's and they have also serviced appliances for us. They are honest, professional, punctual and they have competitive prices.

They performed the diagnostic and were honest about the repair cost. Good experiance overall

They were super guys. They were amazing. I asked what the cost would have been and the service cost would have been just $59 had my warrantee not covered it. They were clean and neat and got the problem solved right away.