DNA Heating & Cooling LLC is designed to offer a friendly service and the same face anytime you need our services. DNA Heating & Cooling LLC is a family owned and operated business offering the best prices & quality for todays struggling economy. Fully licensed bonded and insured. We do not contract out. We do offer financing to make large projects & small worry for you. Additional address - 8211 Sugar Crk Myrtle Ln Fairland, IN 46126
Business highlights
15 years of trusted experience
Emergency Services Offered
Services we offer
Hybrid heating & cooling systems maintenance, repair, sales & indoor air quaility products.
Read above, I took his estimate and at 1st not knowing told him I was broke. Still continued with saying I could get a loan. Thank goodness my husband didn't let us suffocate and started asking around. Seemed like it was a simple fix, a switch or something.
Description of Work: My central air was not working and he came by without my husband around, in front of me hooked something up to it so show something wasn't working. Seemed reliable at 1st so I went inside to check on kids. Next he's telling me he's only seen a few like mine and he's going to have to but a sticker on it for fear of it "exploding". Estimated new central air 3000-4000 installed and when I started looking at just the equipment wasn't as nice. Let's just say the 2nd opinion cost $75 without replacing my central air and my air is cool a year later. Very shady with my 1st impression to get a buck from a woman, beware.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0
$100
Response from DNA Heating & Cooling LLC
We are sorry that you have viewed our service that way. After reviewing our service ticket at that particular visit, we found complete discrepancies in your thoughts and the facts on the invoice. All of our customers confirm trip and diagnostics fee before time of service, ours at that time was $49. We noted dirty air filter, very weak/ bad dual start capacitor for compressor and fan motor on air conditioner and the air conditioner needed new compressor terminal kit / new wiring to compressor. This repair is common caused from large draw of electricity which can be from lack of maintenance or mechanical failure. We copied model and serial number down to call manufacturer for exact age and or repair parts. Due to age, over 10 years old, physical condition and lack of maintenance over the years. We decided to offer replacement as one of your options. The replacement cost for Bryant 2 ton air conditioner for your home was quoted at $2500 with 10 year parts 1 year labor warranty. We offered Hybrid heat pump with your existing furnace installed for $3200. The repairs and equipment were both declined based upon price and " I'm broke ". We tried to help but cant do work for free. We charged $49 for trip and diagnostic fee and $9 for pleated air filter. after tax her total bill was $58.63. We were at the home for over 60 minutes. We also offered to credit the 58.63 for new equipment and offered financing. We will fax or email copies of invoice with signatures to anyone who asks. DNA Heating and Cooling ll staff
Judy K.
08/2013
5.0
heating & air conditioning/hvac
 + -1 more
I was impressed with Derrick when he installed the A/C system last year and again when he serviced it on 8/5/13. He is prompt, courteous, and very professional. I plan to use him for all future A/C service issues.
Description of Work: Derrick Hutchinson, owner, did a free A/C cleaning, evaluation, and installation of a new filter as part of a free follow-up to the installation of a new A/C system which he put in about one year ago. We provided the filter but because it is very difficult to install filters in the unit (not a part of the system he installed), Derrick put the filter in for me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Melissa H.
03/2013
5.0
heating & air conditioning/hvac
 + -1 more
Derrick came out in response to our home warranty claim. He was friendly and prompt, diagnosed the problem, went and got the part and had our furnace up and running same day. He also left us a quote for some recommended matinence and new furnace filters. Overall i was satisfied and would use him again. The price we paid was our home deducible so i'm not sure how expensive he is in comparison.
Description of Work: Derrick replaced our safety switch on our Trane furnace.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Kendra P.
02/2013
5.0
heating & air conditioning/hvac
 + -1 more
DNA came out told me what I needed from the beginning and everything went as I was told.
Description of Work: I had a new A/C unit installed and services. DNA did an OUTSTANDING JOB and I would use them again if needed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,200
Debbie A.
01/2013
5.0
heating & air conditioning/hvac
 + -1 more
He actually replaced several parts including the gas line from the furnace to the shut off valve. He also had to repair work done by previous contractors as well and made sure everything was up to code. He cleaned the unit and sensors. We were very impressed and feel that he actually went above and beyond what we originally asked. He was very courteous, professional and was willing to drive from two counties away to repair our unit.
Description of Work: We had a gas leak in one of our rental properties.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$148.73
Response from DNA Heating & Cooling LLC
thanks Looking forward to taking care of your future needs.
Scott W.
12/2012
5.0
heating & air conditioning/hvac, drain cleaning
 + 0 more
It went well. The problem hasn't come back. His work is really good. He's come out here a few times. The reason why he came out a few times is because we have a really old furnace. The problems that he fixes haven't come back. Within 30 minutes of calling him, he's out here doing his job. We have new carpet and he wears the footies on his shoes to not track dirt in. He goes over everything first so we can decide what we'd like to do.
Description of Work: He unclogged one of our drainage pipes on our furnace.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from DNA Heating & Cooling LLC
thanks for your post. we are looking forward to taking care of all your heating, cooling and air duct cleaning needs.
Scott D.
10/2012
5.0
heating & air conditioning/hvac
 + -1 more
I' ve used Derrick several times this summer and he has always been prompt, professional and honest about my unit. I would highly recommend using DNA anytime and being new to the area its nice to have a reliable source for heating and cooling.
Description of Work: Ive used DNA a couple times for Summer A/C check and this fall for Heating checkup. Both times were excellent experiences.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40
Response from DNA Heating & Cooling LLC
thanks for the post. we enjoy working with you. see you soon.
Jason & Saundra W.
09/2012
5.0
heating & air conditioning/hvac
 + -1 more
They were very thorough. The guy came out quickly and he was punctual. He was very efficient and completed the job in about thirty minutes.
Description of Work: They repaired our ac unit after it stopped working. We were having installation work done for another project and all of the breakers were flipped.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from DNA Heating & Cooling LLC
thanks for the post. we look forward to being your local heating cooling and air duct cleaning company.
Judy K.
08/2012
5.0
heating & air conditioning/hvac
 + -1 more
Derrick with DNA was prompt, professional, and honest. He did the work 8-17-12 and returned when we had a small problem with the inside component and air flow issues on 8-30-12 . No additional funds were requested, even though some of the problem was due to our original structure, not his materials. I might add that he was often early and very nice and courteous.
Description of Work: Derrick, the owner, called immediately to set up a visit after the Home Warranty Company contacted him because my 22 y/o A/C unit stopped working. He determined that I needed a new A/C unit which was 8 SEER and would have to be replaced with a 13 Seer unit (required by regulation). The insurance company would only pay for the outside component and expected DNA to do a "work around" to connect a 13 SEER unit with an inside component made for 8 SEER (which works with different coolant) and that would be h the function of the A/C. Derrick felt that would not be something he should do and I appreciated that he would not do something so wrong, regardless of what the insurance company expected. We paid for his part of the work to connect 13 SEER inside & outside components. We will not renew with the Home Warranty company but would use DNA again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,230.5
Response from DNA Heating & Cooling LLC
thanks for the post. we look forward to being your local heating cooling and air duct cleaning company.
Kendra P.
05/2012
5.0
heating & air conditioning/hvac
 + -1 more
I needed a new a/c unit, therefore I called several places and DNA gave me the best price. I spoke with Derrick on a Monday April 30th and by Thursday May 3rd my new unit was installed. Derrick is a very friendly person and knows what he is talking about and about the product he is installing. I will pass his name and number on to anyone that tells me they need HEATING and AIR installed.
Description of Work: I purchased a new heat pump from DNA Heating and Cooling. DNA installed my new unit and took away the old one.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,500
Response from DNA Heating & Cooling LLC
thanks for the post. we look forward to being your local heating cooling and air duct cleaning company.
Krystal P.
05/2012
5.0
heating & air conditioning/hvac
 + -1 more
The experience went great. I would have never guessed is to go so smooth. I guess the scary thought of contractors being scam artists is not all true. I got a lot of work done for a low price. He was at my house for 3 hours and very sweaty to put it in perspective. I would recommend this young man to anyone.thanks DNA Heating and Cooling
Description of Work: I had Derrick with DNA Heating and Cooling llc out to my home. I was very nervous because I have never had to call a contractor to my home. I called him and he was very nice and professional. He actually made me feel better even just talking to him on the phone. Sure enough like he promised, my a/c was working great again. The problem was mostly dirt causing the issues. He then proceeded with checking my refrigerant and " found leak at weld joint from poor installation". I decided to do their service contract which gives me peace of mind. He is not just good at fixing them but he actually took the time after a long day and cleaned my whole system. He even cleaned my blower assembly which he showed me was very dirty. I have never felt so confident being a home owner. With the small family owned and operated business, i would recommend them to anyone looking for quality work with quality parts at prices that made even me happy.thanks DNA Heating and Cooling
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Response from DNA Heating & Cooling LLC
thanks for the post. we look forward to being your local heating cooling and air duct cleaning company.
Troy C.
05/2011
5.0
heating & air conditioning/hvac
 + -1 more
I called Derrick from a refrance from a friend who had nothing but good things to say about him.My neighbor had a new heatpump installed and since mine wasnt working he gave me his old outside unit my compressor went bad at the end of last year and his was identical.i called Derrick and he showed up 2-3 hours later looked at what i was wanting done and gave me a lower price then the other companies one who wouldnt even swap them out for me.He scheduled me for 2 days later and called telling me he was running early and could he get started i said yes.He was driving a company van both times full of equipment. everything he did looked ery good and he explained everything to me he was doing .after he made sure everything was running he added some xtra additives to make the compressor last longer he called it slick 50 for heat pumps.i would recomend him to any of my friends for any heating and air contitioning problemd or just for a system tune up
Description of Work: he replaced my outside unit on my heat pump and cleaned the inside unit
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Response from DNA Heating & Cooling LLC
thanks for the post. we look forward to being your local heating cooling and air duct cleaning company.Thanks for being our first post.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Drain Cleaning,
Natural Gas Lines,
Air Duct Cleaning
FAQ
DNA Heating & Cooling LLC is currently rated 4.8 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 12:00 PM
DNA Heating & Cooling LLC accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
Yes, DNA Heating & Cooling LLC offers free project estimates.
Yes, DNA Heating & Cooling LLC offers eco-friendly accreditations.
No, DNA Heating & Cooling LLC does not offer a senior discount.
Yes, DNA Heating & Cooling LLC offers emergency services.
No, DNA Heating & Cooling LLC does not offer warranties.
DNA Heating & Cooling LLC offers the following services: Hybrid heating & cooling systems maintenance, repair, sales & indoor air quaility products.