Rays Heating and Air Conditioning

Very good. We had a problem they could not figure out. They replaced the whole unit at no charge. I was happy I got a good price. They worked hard.

Without issues.

A/C compressor did not start on first hot day of season. Service tech arrived within 3 hr. of my call, accurately diagnosed the problem from symptoms described, and effected a repair within 30 minutes. He stayed to ensure the compressor was running properly, and explained what he was doing as he worked. I was only charged for the service call, as parts replacement was not required.

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They do a good job, but very expensive

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It went very well. I was pleased with the company and the customer service. They got it replaced before it turned cold. They did an excellent job.

The owner/manager, Mark S., collected nearly $250 from me and my warranty company for diagnosing that my furnace had a leak and needed to be replaced; something we already told them (my husband is an engineer); the person making the diagnosis was there for less than 1/2 hour; I think the charge for this was outrageous. Once my warranty company approved the replacement of the unit and sent it to him, he called to tell me (not ask me) the appointment time for installing the new furnace provided by my warranty company, was rude when I asked him about my options for the times he could come out, and told me he was keeping the time he gave me, but to call and cancel if it didn't work (in a very rude way, I may add). Then he was to charge $623 for installing the new unit and removing the old ($350), $138 for duct work that may or may not be needed, $55 to dispose the old unit, and $60 for a permit. I scheduled an appointment for this morning, asked him to give me a copy of the permit and warranty for my records, and reminded him of this when I called as soon as they opened at 7:30 this morning to see if it was possible to change the appointment to Monday afternoon since my Mother wished to accompany my dad for his doctor's appointment and would prefer to reschedule (I work so I would not have been there). He said not Monday afternoon, but Monday morning; I needed time to check with my Mom so I said I would call back shortly and to please not cancel the appointment; I called back within 10 minutes and asked them to keep the appointment this morning, that my Mom would stay home for them and to please bring the warranty and permit papers. The owner/manager, Mark S., cancelled the appointment, said very rudely he will not come back and he will send my furnace unit back to my warranty company because I was too difficult to schedule for. I asked him what he meant as the only other appointment I changed was the first one he called and gave me an arbitrary time and date for him to come out 2 weeks ago that I told him I could not keep as I didn't know what my schedule would be when he first called 2 weeks ago. I also let him know I had a witness in my department who could verify that not only did I not cancel this morning's appointment but that I specifically asked not to cancel and I would call back shortly; I called within 10 minutes and told him to keep the appointment. I asked him what was difficult about this, and he said he didn't know what was wrong with me, what was going on in my personal life, and tried his best to make it sound like I was at fault because he is cancelling the appointment. I suspect strongly that he never obtained a permit, had no intention of obtaining the permit, got bent out of shape because I asked for a copy of the permit and warranty, and that he may be charging all of his customers for permit that he doesn't obtain. I can't verify this, but there is no other logical explanation as to what transpired, other than the guy has a screw or two loose. He was rude, discourteous, condescending, and overall, just mean. I used him several years ago and had a similar experience with his personality. In short I find him to be not at all trust worthy, and given that I work in the medical field, I think I can say with some competency that he has psychological issues, and most likely some serious moral and ethical issues as well. No one deserves to be treated the way he has treated me. My advise to to others is to be very careful of any extra charges Rays tacks on if you still want to use them, and if he does charge you for permits, please ask for a copy to verify that he is indeed getting the permits and that you are not being charged for and paying for services you are not receiving.

Ninety degrees and humid and the A/C stops working late Friday afternoon. We have a contract with AHS. They opened a work order with Ray's Heating and A/C. After a little while, I called Rays; a young lady took my information and said Mark would call. He did within ten minutes. He said he was on a job but could probably get here in an hour, which he did. It took just 30 minutes for him to identify a faulty switch as the problem. He had one in his truck which he installed. He was finished in a half-hour. You couldn't ask for better service.

They were on time and did a great job. I would recommend and use them again in the future.

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On a Friday evening our house had a pretty major gas leak and had to have our gas turned off to the furnace. With the temps in the teens this was a terrible situation. After having one of the worst most unprofessional companies in Muelhbauer come out and tell me "they wouldn't worry about the leak" I knew I had to find someone else. I called up my warranty company and expressed my displeasure with their choice of companies and demanded I get a quality company and get them today. This is where Rays came in for the rescue. Mary was the sweetest lady and the techs were fast, friendly and efficient. Not only did they fix our gas line but they fixed our furnace and did it all with an hour and half on a Friday evening. You can't ask for more from a company than that. Thank you,

I think they know what they're doing. They always diagnose the problem and fix it. I think their charges are reasonable.

He's great!

After the date the part was supposed to have been in came and went with no word from the company, we spent a very cold weekend in our home with our three children. We contacted the shop on that Monday to find out what was going on and we were told that they didn't know what happened with the part but they were "too busy" to check on it. That was not an acceptable answer for us and when we pressed the matter and requested to speak to the manager to try to resolve the problem, we were informed that we were dealing with the manager and he was the one telling us that they were too busy to help us. We tried to reason with him, making sure he was aware that we have children and we had to have heat for them, and asked if we could have the information of the company and the number so we could check on the shipment ourselves. He refused to give us that information, speaking to us in a rude and very unprofessional manner and again we were told that they were "too busy" to deal with us. I explained the logic of that statement to him, pointing out that the very reason they were so busy was because of customers (LIKE US). The conversation ended with us being unsure if we were going to hear from them again or if we were going to have to contact another company and start over again. If not for my children needing heat, I would have cancelled all dealings with them the second the manager was so rude to us. The next day we received a call from someone at Ray's, informing us that the shipment was lost in transit and the company was getting another part locally and would be there the next day with the part. The service tech that came out was polite and professional, which has always been the case with the techs that have come out to our home to do the work. This was our first experience dealing with the store manager and we have still never heard from him again with an apology for they way he spoke to myself and my husband. The only acknowledgement we ever received about this incident was reflected in no shipping charge and a 50% discount on our bill for that service. That was appreciated but in no way made up for the poor customer service we received from the manager. Our dates and the price of the bill are approximate - our paperwork was misplaced during some paperwork shuffling to a new storage unit. We had to use Ray's once since this incident but we have joined Angie's List to research companies to make sure we find a company with excellent customer service ratings as well as excellent service in the field.

They won't come to look at it unless my home warranty agrees to compensate them for it. I think my home warranty must have called them last week and I never heard back from them. I called my home warranty again today and they said that they just no longer are participating. I am not sure what the deal is. Basically they have abandoned me after they did whatever they did to my fan which was not the problem when they came to my house. There was never a problem with my fan. I hardly ever run the fan. They were the ones who turned in the fan on and now it won't turn off. They are not coming to look at it.

They did a great job.

I would not recommend this company to anyone. They may be cheaper than their competitor, but they evidently are not as qualified. I hope American Standard (which is the model) looks into this because they are certainly giving their product a bad reputaion.

They sent a service man out. The roads were somewhat icy on the day he came out. He checked out our furnace and determined that the furnace motor was damaged. He said it was due to the fact that we had a faulty circuit board. He said he could install a new motor that he had in his truck and make the fan run constantly. He called me the next day and told me how much the circuit board would cost and also said when he could install that. He said he would call me back the next day, but he did not do it. I spoke to his boss and told him that the technician had promised to call to let me know the cost of the circuit board. He said if it would be too expensive then we might as well get a new furnace. The boss asked me why I was so grouchy. I told him what my problems were and that I was yet to get the information I was seeking. He said since the roads were slick they would not be able to come out for the next few days. He just said they would not be able to come. I think they first came out on December 30. They completed the repair only by January 3. We got poor service and were spoken to rudely. It was as if our business meant nothing to them. I think their price was very high as well. We had major problems with Rays Heating & Cooling.

New system runs great and keeps the house comfortable