MILL DIRECT FLOORING

The crew was here at 630A as promised.  Almost immediately, the person in charge told me they would not be able to guarantee that the bullnose tile in the bathroom would not be damaged because the floor tile was under it and would be tough to remove.  I understood and appreciated him letting me know rather than "giving it a try" and damaging the tile around the walls.  The other areas were completed as originally estimated, although they discovered they did not need to lay a new subfloor in the kitchen and that was deducted from the final amount due.  They also deducted the originally estimated time to remove the bathroom tile and the flooring for that room.  The next day we we woke up to 59 degree temp in the house and called the furnace repairman who found a wire to our thermostat severed where the baseboard meets the floor.  You could see the wired was cut.  I contacted Mill Direct and they paid the entire repair bill which consisted of moving our thermostat to a different area.  They also reviewed all figures related to the job and sent a refund check.