Hagan Appliance Service

I'm writing this review with the hopes that this company will improve. I would not recommend doing business with them at this time. I had a service call for a dishwasher repair between 8AM and 12PM. At 10:30AM, the repairman rang my phone and left a message to call the office back. I didn't hear the phone and thus called back at 11:06AM. I left a message and repeatedly called back until I got a hold of someone at 11:30AM. I was told that because I missed the call, the repairman assumed that I wasn't home and went onto other calls - and I would then have to wait until the 12PM-4PM window. Because I couldn't wait, I pressed the person on the phone as to why they have such a procedure since I was not told that I needed to answer my phone prior to the call, nor did the repairman say anything on his message indicating this. It was just "call the office." The person on the phone basically said this was my fault. He said "we've been in business for 62 years" this is how we do it. He said their policy is that if the customer does not answer the call, they assume they are not home and move on because they have so many calls to do. It's not my company, but I would think that the repairman should leave a message saying that you are next and "I'll be on my way in approximately.....depending on how long my current job...." At least that's how every other service (cable, HVAC, plumber) I've used operates. Furthermore, customer service 101 should state arrive at the customer's home and ring a doorbell before deciding to move on since customers plan their days around such calls. The company may reply to this posting with their side. Know that whatever they say, what I wrote is how I experienced my dealings with this company. They may know how to repair appliances, but their customer service and overall attitude is abysmal. They likely can stay in business because they don't have many competitors and appliances frequently break, so they can afford to not care about their customers because they can turn a profit on volume. Again, if you choose to do business with them, know in advance what you're getting into. I hope that changes and they improve their customer service because I'd hate to see a company in business for 62 years go under.

Wont be done till 5/18

It went as well as it could.

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He was friendly, punctual, professional. He was also very sweet to my dog who wanted to 'help'.

Hagan was recommended by Bosch to repair our dishwasher. The serviceman came out and told us parts were not available for our model, and charged us $70 for a service call. He didn't spend 15 minutes in our home. Kirby's has ordered the parts which were available on the Bosch website on line. Won't call Hagan again.

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They were very professional and informative. They reviewed all options in weighing a repair versus a new refrigerator. They were very prompt with both the initial assessment and the repair date. The final cost came in less than the estimate. I wouldn't hesitate to use them again.

He was very nice and explained in clear detail what the problem was with the washer. He gave me my options and did not try to talk me into a $450 charge on a old washer. I appreciated his honesty. This is a family business and it seems to operate with the good values with which his father started the business. I could not have been more satisfied.

They were very helpful. They thoroughly explained the problem and exactly what it would take to fix it.

Arrived on time, removed a tab from pump and charged for his labor in addition to the $69 service call.

The service was fat and accurate. The price was less than I have paid a previous repair service.

They came out twice to look at our dishwasher (November 2011 and February 2012), provided bad advice and never fixed the problem. After five months of continuing grit on our dishes, I called another Company (Mayer) who immediately determined the problem and fixed our dishwasher at a much cheaper price. Kevin Mayer immediately fixed the problem because he knew what he was doing and he took the time to diagnose. I politely called Hagan's and requested a refund and they said they could not, that too much time had passed and that they had qualified technicians. I explained to him that our dishwasher was never fixed and it did not matter to them. Be very careful with this Company.

They were there when they said they were going to be there. They charged what they said they were going to charge. He knew immediately what the problem was. He was very professional. This was the first time I used them and I would definitely use them again.

They were good and I just liked everything. The guy was nice, told me what was wrong with the washing machine. He fixed it; he didn't charge me an arm and a leg. They were just very good and I hope that they are still in business, sometimes you don't know about the economy, I sure would use them in sure and I'm always with them.

Repairman was arrogant from the beginning to end.....offered to come back and check the problem again but would have been another service change. In no way would I ever have him back for any kind of service.