Geek Squad - Best Buy

Great. Wasn't a easy job. Very professional Left the site very clean.

The personnel with the Greek Squad was very, very knowledgeable of their product and very professional. There was two Greek Squad performing the installation and I must say both were very, very nice and polite as well as top notch young men. Best Buy should be very proud to have two people like these young men to represent them as front line employee's. The two guys cleaned up all their mess and was on their way, while leaving a "HAPPY CUSTOMER". That's the bottom line folks. I would surely recommend BB to any of our friends or family. BB a job well done. Thanks so much for your presence in our community. Respectfully, John C. Roberts

I purchased a 1-year contract for computer support maintenance. Took the computer in for virus scan. I had to wait in a line of people who were all waiting to talk to an IT person. It took over an hour to reach the front of the line. The IT person was very kind and professional. I left the computer for repair. After a few days, I called back as I heard nothing from the service. I could not get through to IT and the Geek Squad. After a number of attempts, I drove to the store, but again, there was a long line to talk to the IT personal. It couldn't wait so I left. I went back twice (now 3 trips to the store) and still couldn't find anyone who would talk to me without standing in a very long line. After a week, I was forced to buy another computer as I needed the PC for home business. I did NOT buy it through Best Buy. I made several more calls over the next week but I could never get through to IT and the Geek Squad. After 4 weeks, I got a call from them telling me my computer was ready and to come and pick it up so went back to Best Buy as requested. Again there was a long line of people who were waiting to talk to the IT person to discuss specific issues with their PCs and desktops. All I was there for was to pick up my PC. I had no question. I didn't have to pay a bill. I just wanted to come in, get my PC and go home. I was told I would have to wait in the hour-long line (at least an hour) and that there was no alternative. I asked the person at the front desk of the IT area if there was a separate area where I could go to pick up the PC. They apologized but said that there was not. I asked to speak to the store manager. She came to the front of the IT area and I explained to her that I didn't need to talk to anyone about the PC, that I had been called by the store to pick it up, and that I was merely there for this reason. I asked her if someone could bring it to the front and I would be on my way. She was very rude. She said in a loud voice (so that all the other customers could hear) that "It was not fair for me to go to the front of the line in front of all these other people who have been patiently waiting." I was quite embarrassed, so I left. After another 2 weeks I got another call from the store from a very nice man wondering why I had not picked up the PC. I told him the story and how I had tried in vain to collect it on multiple occasions. He apologized and asked me to come in at 8PM that evening and he would make sure I got it. When I got to the store, he was not there and I was told he leaves routinely at an earlier time. Eventually, I did get my PC. The problem I had been having with virus infection seemed to have been taken care of. I no longer needed the computer so I gave it to a relative that did not have one. Obviously, I did not sign a repeat contract with Best Buy. You can imagine my dismay when I got a bill from Best Buy on my credit card for $106 in January. Evidently there was fine print on my contract that allowed them to automatically re-institute my contract yearly without having to advise me of this. I called my credit card company to see if there was anything I could do. However, I was told that this was SOP for Best Buy and I was stuck for the $106. They told me to contact them immediately and cancel the contract or I would be charged again at the anniversary date. The credit card company even knew the number for Best Buy and offered to connect me. They had evidently had to deal with numerous other similar episodes.

Josh and his partner arrived with all the necessary equipment in their van. They were clean and polite and extremely well informed and experienced. We acted directly on their recommendations to select and install matching components and BR DVD player to maximize the system and our room. They took over FIVE HOURS to manage the installation and keep the wires (including a new HDMI cable), and everything was cleaned up neat when they finished. They even brought their own vacuum cleaner. Over all we were very satisfied with their work. They came back about a week later and installed a second unit upstairs in our house, also a difficult install with long cable routes hidden in the attic. These service are not cheap, but we felt that their work was fair value for money, and the price I quoted also INCLUDES several components we bought from Best Buy. The labor portion was about $300. I'm from the "pong" generation not the "Call of Duty" generation, so the help to get it right the first time was well worth the cost.