Devine Painting

Description of Work: Painter my entire interior.

Description of Work: Have done my own painting before. Hired someone because at 63 didn't want to tackle it myself. Also I couldn't identify the sheen of the paint on the woodwork, wanted a professional to make sure the right paint or primer was used. Hired this contractor because Devine said his head guy had 15 years experience, they do good work and I would be happy when they were done. Hired to paint walls and woodwork in Master Bedroom, kitchen, 2 baths, laundry room, and hallway. Wanted same color. He matched it close, slightly darker. Two day job. First day called to say they would be an hour late. The 2 of them worked about an hour and a half when the head man had to run an errand. From there they all met for lunch...a one hour lunch. When they left at the end of the day, I saw paint runs in several different places. Devine called later to ask how it went, when I told him I found runs, he didn't seem concerned. The second day after they started. Devine and I got into an agrument. He defended his crew saying they do good work as if he didn't believe me. When I showed him the runs, he backed off and said it would be corrected. As it turns out the paint runs were due to putting latex paint on oil paint without being primed which is the reason I hired a so-called professional in the first place. I didn't think they could finish by the end of the second day but they brought in a third man to help finish. When they left and were paid the paint was still wet but looked ok...no runs. After the paint dried and I looked around more closely, I saw several places on the doors that were missed, some small, some as large as 6x8 inch squares. I thought at first I would touch them up myself since I had leftover paint. After a couple of weeks and finding more missed areas and the inside of 2 closet doors (the closets were not painted), The two closet doors were not found sooner because one is a storage closet that is hardly opened and theother a walk-in closet that is left open, the back side concealed. They both were the worst. The paint was smeared on as if a second coat would be applied. Both doors, the entire door showed through to the other coat. It was hideous. I called and told Devine what I found. He offered his teenage son who was working for him as summer help,to come over and touch up. I said no to his teenage son. I waited weeks and recieved no follow-up calls. When I called, I got no answer, left a message, no reply. Waited 3 weeks, called again, no answer, left another message. Waited 3 more weeks called again, left a message and said if I did not get a reply within 3days, I would file a complaint with the BBB. I got a call back the next day and he scheduled someone to repaint the next day. He (Devine) gave a list of personal, and work problems for the reason he didn't call back. He brought the painter to do the work, repaint completely, most of the doors that were painted. When I showed him the work they had done, he admitted it was awful, they should have had extra lighting...no kidding! He was here off and on when they were painting, why didn't he notice,suggest,or insist on extra lighting. I asked Devine if the paint would run on the second coat. He said no, assured me it would be ok. Then he left. After his painter had done a couple of doors, I checked them out, sure enough there were runs. I told and showed the painter the runs. So as he painted he would go back and check the doors already painted and brush out the runs. I took him 5 hours to repaint the doors and brush out the runs...he took no breaks and did a good job as far as I can tell. There are also small places on the walls that I have found that show through to the old paint (not enough paint on the roller, dry rolled) I noticed them when cleaning or looking at the walls at certain angles or lighting, didn't even mention them because I touched them up myself because I wanted to use a roller, not brush strokes that would show. I don't want them here again. This ordeal was my worst nightmare, hiring someone who doesn't know or care what they are doing. I thought by hiring someone professional with 15 years experience, the job would be done right. No doubt I could have done a better job myself for the cost of the paint and saved about $2,000. Not to mention the regret, lies, trouble, and stress that I endured. I would not recommend this company to my worst enemy. They may do good work for someone, but it wasn't for me.