Champion Windows and Home Exteriors of Evansville

Initially, I thought it was great. Our salesman knew the information and I felt like the initial consultation was fantastic. From there, it was downhill. The man that came to measure left me unsure of what he actually did...I questioned it to the salesman and was assured he took good measurements and we would not be charged additional if measurements were incorrect. I received a call a week or so later stating that one of the types of windows we initially ordered didn't come in the size we needed. OK, we change window type (paid additional $300 for new window type). Several weeks pass (as expected) and installer calls to set up time to come. We are scheduled and excited (and took unpaid day off work) and he shows up and turns out the man that measured didn't take into his measurements that our current windows were installed differently than the new windows would be. Installer would need additional crew and other tools. Reschedule for a week later...another unpaid day off work. Installer shows up with full crew and correct tools. When the installer got all of the windows out, he noticed that one of the sliders was 75" and one was 71". Both should've been 71(same size opening). So that slider had to be reordered. He also figured out he didn't have all of our windows for upstairs and had to go back to get it because it wasn't set aside with our order. Wait a few weeks for the re-ordered window to arrive. Installer calls and says he's available on a Saturday as a courtesy to us so we don't have to miss any more unpaid time from work (a courtesy that was NOT told to us by Champion even thought we asked several times). When we told installer that we understood Champion doesn't have installers do work on weekends, he assured us he does, often, and even had a full slate on the Saturday he booked us. No one has reached out to us with an apology or an attempt to make things right...except our salesman did send us a gift card to treat ourselves to dinner...of which I'm sure came from his own pocket when the company should have backed him on concerns that we had the ENTIRE time from the initial consultation. My review on google received feedback that I could call their national customer service number, however, why do I need to go out of my way AGAIN when the issues we had are theirs. One would think that they would reach out to me...I know they had a "sit down" to discuss my issues between local management and our salesman. They are well aware that we were displeased with the service we received. Our windows are fantastic...installation was fantastic...once it all happened, but not once did they offer a discount or even an apology for all the missteps along the way.

They did a great job and very fast. Cleaned up well too.

The installers were quick and clean. They sent wrong color trim but had white on the truck...white is pretty to. Job not complete. We are waiting for a storm door.

Well I ordered the doors originally 8/30/18. They came back in November to install the doors and they had imperfections in the paint (air bubbles and scratches) and it did not fit. They damaged my baseboards while trying to make the door fit. They ended up reordering the door for me. We have rejected 4 doors thus far due to imperfections. Finally they installed a door, but on the interior of the door there was major streaking. We have been going back and forth with this company for a while trying to get these doors installed. Finally, they ordered me another door which they sent to a local painter and upon arrival, it was the wrong shade and there were streaks in the paint still. I have called them multiple times since and they have yet to respond to me. The only positive thing I can say is about Tina. She genuinely cares about the customers and is the only great thing about this company.

Installation was done in a timely manner. The quality of work was good and Champion has been very good about any questions I have had. I had an issue with a lock and they came and took care of it promptly.

Champion replaced all the windows in our home. They were reasonably priced, on time and did a very professional job.

Fine, cleaned up debris that was created..came, did the job with attention to details..they have put 2 patio doors in as well, with the same attention to details..quite pleased with Champion..

They were quick and efficient. We had the work done in January and they had the old windows out and the new ones in before the temperature dropped in our house.

There were mishaps but it is construction after all. They did make everything right in the end. We loved the finished product but getting it there was a nightmare at times.

They did a good job, but they don't service it after it's done. I've called them since then, because I have screens that have holes in them and they've never come to fix them. I have one window that won't latch, wouldn't close and lock, and they didn't come fix it. It's like they don't show up anymore. Now that they don't do anything with their services, I'm going to give them a D for professionalism.

Sales rep arrived on time. Products he showed us appeared to be high quality. However, he did spend quite some time to down talk their competitors (which I think it was inappropriate). Anyway, he give us a quote that was ridiculously high. It was about $15000 for 18 windows (including 2 picture windows). And that's the price I have to sign the contract that day, otherwise it would go up $2000 ~ $3000 more. Luckily I did not agree with it that day. We got more quotes and we ended going with Window World (which is one of the competitors the sales rep wasn't a fan of, however, I had several friends and coworkers told me good things about). We will be getting 18 windows (also good quality after I did some research) and all 4 doors replaced for $16000 by Window World. My point is always get several quotes and do some research before sign a contract, especially something will cost a lot.

It all went well, the windows came in on schedule and the job was started and finished in one day. Great people to work with!

Im very happy with the windows and doors that were installed. The windows and doors look and perform great. They had told me about energy savings, but I couldn't believe my savings on my last 3 months from Vectren. Apparently my windows and doors were leaking more than I thought they were. The install crew did a great job cleaning everything up and installed just like the salesperson had promised. After getting 3 other estimates, I chose Champion and I highly recommend these windows.

It took over 4 months start to finish. Lots of promises that did not follow through. I always had to be the one to make calls as to when the project would be started only to be told of another made up date. Not until I got a regional manager involved did the process get started. It was a very stressful experience.

It went great and while it took quite some time for the windows to come in (about 3 weeks later than we had anticipated) the work, the windows and the professionalism of the installers was top notch. I would definitely recommend them.

Great. Pleased with their work and made sure everything was cleaned up before they left.

The work was great, but the after work was not. When I called them they never come out. They did a great job and they did a great service to me, but then I've got a window that does not close properly and lock. I wanted to get them out. They never came out and I got a lifetime screen replacement. I've got two screens that have holes in them. I wanted them to come out and replace these screens or redo them; they never called me back. I carried around and paid so much money for this sucker. I bought windows and doors from them and I bought siding from them also. I paid a lot of money to these people. I know they're busy, but, you know, they could have just returned my call and come over.

Salesman came to the house, slammed every other company by name while here, calling them 'junk dealers.' After being given the estimate, I asked if we could have time to think about it, he said "That's a lot of discounts I just put on the table" When I said I was upset that we weren't able to think about it , as what I had requested was an estimate, he said he had missed two appointments to accommodate the time I had requested. When I said I didn't a certain time, they had offered it to me and I didn't appreciate that he was trying to make me feel guilty. Instead of apologizing, he said "Well that doesn't surprise me" about the person who made the appointment, looking at the name and saying that person doesn't work with them anymore (it was about five days ago I made the appointment). Then he said it wasn't feasible for champion to come back out to every appointment to give people time to consider because it wasn't efficient. At that point, I was done and said we wouldn't be making a decision today and we had to think about it. Then he asked how much time I would need. Super done. Champion, you need to revise your sales tactics. Trashing other companies and trying to guilt me into buying didn't win me over. It had nothing to do with the price, and all about the pitch. Also, the pointed comment to me as the wife about how they would clean up after themselves was a little bit sexist and condescending. As professionals, I would expect you clean up after yourselves. Get with the times.

We knew it was going to be 6-8 weeks for our order. Unfortunately, they ordered the wrong color for our bay and it took 4 to 5 more weeks than expected to get it in. They did come ahead and install the front door and storm door. (Of course, they should have). The installation guys were very nice and courteous and prompt. So far we have not had any problem with the install and the product looks nice. I am disappointed that I never heard another word from our sales rep. For such an expensive purchase, I wish he would have followed up with us and if we order anything else from Champion I will want a different sales rep. |The bay window has a wood inside sill that we were offered and accepted to have it a certain color. We paid for this. The wood trim around the inside of the window is plain and we have to stain it ourselves. I'm extremely disappointed that for such an expensive purchase that they either do not or did not offer to stain the trim to match the inside sill. |

It was excellent. I don't have any dislikes. They were courteous, efficient and competitively priced. I had no negative issues. They were within dollars of all my other estimates.

I had them many times. They did very good work. If there was something that I saw that I didn't like, they would fix it. I don't have any complaints with them.

Contractors were professional and timely. They even encountered some issues with a couple window frames,we have an older home and they made a trip to the hardware store to get all items needed to rebuild the existing frame. Total installment was completed in one day. We did have an issue with the glass pane in the door and they made multiple trips to ensure we were satisfied. The supervisor even scheduled a follow up visit to look at quality and make sure we were satisfied with the work done. We love our new windows and door!!!

Everything went really well, and it was a smooth process from start to finish. Champion installed a quality door, the installer was friendly and courteous, and he arrived on time. Ultimately, I would recommend the company to others.

The window took much longer than expected to arrive, and the gentleman with whom we spoke sort of blew us off and didn't offer to investigate the delay. The service was quite expensive, too. However, the salesman was very nice, and the installers did a good job with the window.

They were very professional. They are an excellent company. We didn't get a quote from anybody else because these guys couldn't match the windows that we already have in our house, so that's why we went with them. They were very fast. It was a good experience. They did it really quick. We were happy with the price we got. They were on time.