Bill's Plumbing Service

They were reasonable. When we have problems they responded quickly.

They were on time. They were professional.

They were personable. They have good prices.

We used them most of the time. We used them for 10 years.

We liked them.They were my go to plumbers.

They were very good. They were responsive.

I called Bill's Plumbing when I discovered water in my crawlspace. They came on 10/25/2017 and assured me that they find the source of the leak being my shower and they fixed it. Next day I discovered that the leak was still going on. They came back on 10/30/2017 and assured me that they won't charge me for the second visit, and that they further sealed the shower and the leak would be gone. Next day, the leak was still going on. On the third visit, on 11/6/2017, Curtis, the plumber, assured me that only the first visit will be billed and finally found and fixed the shower leak. During each of the three visits I helped Curtis with finding the leak by running the shower and showing him where the water in the crawlspace was accumulating. After the first visit I also called Bill's Plumbing office and expressed my dissatisfaction that the leak was not found and fixed the first time. I was assured that it will be dealt with promptly and I won't be charged for subsequent trips to fix this issue. When I received an invoice dated 12/26/2017, I was surprised to find that $375 of the $537.73 was billed for labor, covering all three trips. I found this to violate the assurances I received that only the first trip will be billed for labor. I called the office and was told that I misunderstood and that only a "service fee" for the second and third trips was waived. I feel that it is not honest to charge for multiple trips and labor, when the issue could have been easily identified and fixed in the first trip. The office manager refused to adjust the invoice and claimed that it takes three trips to find a fix a leak sometimes.

Plumber told me he could repair the hot water heater by replacing on part. Competitor told me it couldn't be fix and want to sell me new water heater. Appreciated the honest service from Bill's plumper! It has been a couple of months now, and hot water heater working fine.

unknown

I had a pipe break in the wall and everybody else went ahead and sent everybody else. They looked at it and said, and quot;Yeah, you need a plumber.and quot; and then they would disappear. They said, and quot;Make an appointment.and quot; For a burst pipe I can't make an appointment but Bill's Plumbing Service stayed and fixed it and they were very reasonable. They would not wait to help me. They cleaned up after themselves and not very many people do that.

We had some of the pipes under the house changed out, new pipes to and from the water heater and had a sump pump installed.