I called on a Monday and told them I needed it done by Thursday. They said they might be out on Tuesday, and definitely on Wednesday. Wednesday came and no contact. We contacted them around 3:00, and they said they would be out. They showed up and just gave an estimate. They came back on Thursday and partially completed the work to allow the cabinets guys to place the cabinet without cutting a large hole in the back of the cabinet. They said to call on Friday when ready and they would be out. Called on Friday and they could not make it. They did not call again until the following Wednesday to come out. They completed the job without problem. Overall the job was done well. Communication was poor, and responsiveness to when they said they would be there was poor. They wanted to sell me a membership which would get me priority service, and reduce my cost. If the experience was really positive, we may have done it, but we passed due to the overall experience.
Description of Work: Move a sink drain pipe down the wall about 18 inches. We were putting in new cabinets and a sink and needed the drain pipe moved to match up where the new sink was.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
2.0
punctuality
3.0
$400
keith R.
07/2009
2.0
plumbing
+ -1 more
The new pump works, however, where did all the money go. Hmmm. I called them for an explaination, and the owner was very short, and basically said that --- it's just the way they do business. I was not pleased by that.
Description of Work: I have a basement bathroom. The pump for the bathroom went out. All that was needed was to remove pump and reinstall a new one. 3 hours of work. Price of pump $209. My estimation of cost is about $400. How and why they charged me $1733, I have yet to figure out.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Drain Cleaning,
Sewer Cleaning,
Natural Gas Lines,
Wells and Pumps,
Water Heaters,
Excavating
FAQ
Accurate Plumbing LLC is currently rated 2.5 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Accurate Plumbing LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Accurate Plumbing LLC offers free project estimates.
No, Accurate Plumbing LLC does not offer eco-friendly accreditations.
No, Accurate Plumbing LLC does not offer a senior discount.
No, Accurate Plumbing LLC does not offer emergency services.
No, Accurate Plumbing LLC does not offer warranties.
Accurate Plumbing LLC offers the following services: Plumbing, drain cleaning, sewer cleaning, backhoe, trenching, gas, water service.