"I think where Members don't understand 4 Hrs Means each man means 1 Hr....and then they want to slam you on Angieslist.. if there was problem all they need to do is walk out to Person in Charge and customer would get any thing done they want ..or call nubmer on trucks and Sweatshirts there Yellow its in Black Letters....Thanks.."

"We are very sorry that our former client has felt the need to take action to this level after we have already agreed to refund the requested amount, as well as offer an apology. While we certainly understand the customer's frustration that her Christmas lights have been left up for so long, we tried to make it very clear that we were working to the best of our ability with the current weather conditions. We informed the former customer that we were going much slower than usual due to record below zero temperatures, record amounts of snow, etc, and she was initially very understanding. On 02/03/2014, one of our office employees received a call from the former customer, and the recording of the phone call indicated to us that she was initially very rude, and inappropriately yelled at our employee, while our employee maintained a respectful attitude. He coordinated with other office staff, and let her know in an email that Christmas lights would be taken down on 02/04/14, with the contact of the appropraite person. We received quite a bit of snow that day/night, and due to this, we could not take down the Christmas lights. She called the appropriate office personnel, and again was very heated. Admittedly, we could have handled this situation a bit more effectively through best management practices, but we are people, subject to the occasional flaw. While we certainly admit that the conversation became a bit heated, our former customer makes no mention of how argumentative and rude her dialogue was to us. Our records indicate that we did in fact make several repairs to make sure the Christmas lights were functioning, and after 12/21/13, the customer failed to contact us with any issues with the Christmas lights. We have picture records that the techs take to ensure that the Christmas lights are working, but since we cannot be on-site to monitor Christmas lights 24/7, we always ask that any of our customers contact us directly, and as other customers can attest, we are always very responsive, typically within 24 hours. Since we received no contact after 12/28/13, it seems unfair that the customer holds us accountable when she made no contact to inform us that her Christmas lights were malfunctioning after this date. Also, according to our records, the customer was only charged $450 for Christmas light installation, not $900, and it took almost two months for her to bring her account current. We in no way made any complaints in regards to the extremely late payment. The work was done on 12/01/13, and we did not receive payment until 01/23/14. In retrospect, it seems completely unfair that the customer would expect to have her Christmas lights taken down in the month of January, when her account balance was almost 60 days past due. We wish our former customer the best in the future, and respect her current opinion, although we have a different understanding of our relationship with her. We continue to provide our large client base with high quality landscape design, services, and products, many of whom we have retained for 5+ years. We will continue to serve our current and our future clients with the utmost respect and professionalism, while making their properties better places to be."