RICHARDS SMALL ENGINE SVC

Description of Work: .

Description of Work: They were supposed to replace my push mower's lawnmower blade. When I called to inquire how long it would take, I was told less than a week. "All of our backlog has just been cleared," they said. When I dropped my mower off, I asked for a document showing they had taken possession of my mower; they found this quite surprising, believing I didn't deserve any paperwork. But they printed off a copy of the work order nevertheless. After 8 days, they called to say they had just looked at the mower and determined it needed a new blade and one other part that was not in stock, and this would all cost $100. Why wasn't it already fixed? "Oh, we had a backlog of other repairs to get through first." They said, again, these repairs would all be done within a week. After 9 more days I called for an update, and they said, "The part isn't in stock, and we're not sure when it's coming in." So I went and picked up my mower, still broken and unattended after 17 days. I suggested they apologize for misleading me multiple times about when the repair would be done, to which they exclaimed surprise. Hence, this review. Richards Small Engine is small on service and professionalism. Look for an alternative elsewhere.

Description of Work: Picked up a Craftsman snow blower, took it to their shop, did necessary repairs, and returned it to my home.

Description of Work: I used Richards Small Engine Service to repair my lawn mower and to purchase a leaf blower.