QUALITY ROOFING LLC

The process went horrible. My realtor went to Terry Morrow and had him provide me with a quote for my house & garage. I was given the original quote and agreed to it. I secured the funds and was literally writing the checks out to him so he could start on October 21st like the quote said. He then went back out and requoted it and send me a new quote for $700 more. When I called him personally to discuss why the cost increased he was nothing but rude. He said he miss measured the roof and that is why the cost increased. He then tells me that he cannot even guarantee that he will get to it on time and it probably will have to wait until Spring time. He told me that if he did this job that he would have to rip my gutters off and that he would not replace them. NO where on the quote did it mention this. I guess this was just going to be my surprise when he finished and left for Flordia for the winter. Terry Morrow is a poor businessman and is looking to manipulate people and when he is caught and questioned about it he gets mad and throws a temper tantrum. Stay away from Quality Roofing LLC unless you do not mind being taken advantage of.

Couldn't speak more highly of these people. Very affordable, and when I say that I mean half of other quotes, but the workmanship was just as good. Our shingles look wonderful . The guys were in and out in one day and we have a very Steep and multiple level house. They also were very professional, but kind and very thoughtful of all my plants, bushes and other things close to the house. I would recommend them every single time to anyone and everyone . Go with them if you live in the Michiana area. Coming from someone whose father has been in the building industry his entire life and from someone whose husband sells building materials, I was very impressed. Their employees were very nice, very thoughtful people who said please, thank you and took pride in what they were doing you could tell. Way to go guys!

It's obvious to see how Terry, the owner of Quality Roofing, has earned an A rating. His proposal / contract was detailed, clear, and competitively priced. Terry made several suggestions for improvements over the existing roof. He even made an extra trip to my home just to select the best color for the new trim and to check that it would fit correctly. The job required communication and coordination among suppliers, services, roofers, as well as me, the customer. The fact that the project proceeded smoothly speaks for itself. The crew on the roof pointed out a couple of moisture issues with the wood under the old shingles, and quickly repaired the problem areas. The ground crew covered the entire area around the house to catch all the debris, and cleanup was quite well done. Several of the people have worked for Terry a long time. The job was completed as promised and on time.

Another quality job, I have used his roofing co almost 40 years. He has never failed to satisfy. I especially like that he runs his own business. He is not part of a big co with lots of overhead and a 1 800 number. He even answers his own phone. Im sure that I get more for my money.

Very professional, worked hard all day, cleaned up well every day. All weak wood on roof deck was replaced, new ridge vent installed, new skylights installed. Very happy with the work.

This is our second time of using Quality Roofing and they always do a great job.

Terry was always in communication. He made the process very easy for me and did a FANTASTIC job! He knows what he is doing and has a great eye for colors. I would highly recommend. He was one of the most reasonable prices I was able to find in 6 different quotes from other local roofers(PS. I did not find Quality Roofing on Angie's List, I found him on the Better Business Bureau where he was ranked very high)

After a few estimates we were very happy we decided to go with Quality Roofing they were very professional and affordable quality they did tear off and shingled our roof on our 1947 farm home and replaced all gutters and down spouts at a great price will definitely refer them to family and friends. Thanks to all the guys for their hard work.

They did an excellent job replacing the roof. They cleaned up very well. They finished the job in the time frame desired and also they always showed up on time. One of the workers was not as attentive as he should have been and some of my shrubberies got damaged but the owner Terry wanted to make things right with me and compensated me for the damage.

unknown

unknown

Quality Roofing Was recommended to me about 1983 by a friend/neighbor He gave me such a glowing account of their work, I decided to get and estimate and used them. It turned out that I was impressed with their work. I have recommended Quality Roofing ever since. He has done several roofs for my friends, who, without fail, have been delighted. I think that word-of-mouth has kept his business growing for over 30 years Terry's crew just put another roof on my new house this April. I have always tried to find businesses that are run by single owners who care about their customers. When I call Terry, he answers his own phone. That's what I call low overhead. You get a prompt itemized estimate; not just a total with no detail. His price is always one of the lowest, even though he uses 30 year/Lifetime, stain resistant shingles. He explains each item, so you know exactly what you are getting and why he thinks it is needed. He is so much better than a big company with a switchboard, your can just tell how much he cares about every one of his customers. He must be that way with his crews also. They seem so loyal, organized, careful, hard-working. He told me that he likes to boom the shingles and rolls of ice shield up on the roof to save time and prevent injuries from heavy lifting. Some of his men have been with him for 20 to 30 years. They only do roofs so they really know what they are doing. He has a trusted friend who can do gutters with the roof job. He said he feels like and artist when he flashes a chimney, because they are hard to do correctly. He even did his homework on ice damage and knows how to prevent it with extra ventilation. He said that he tries to piece jobs together in a way that allows him to pay his crew on Friday or Saturday. Im sure his dependability is another reason his crews are so loyal. Terry is on the phone coordinating dumpsters, shingle delivery, removal of old, timing of crews. to the point that everything went like clock work. I couldn't believe it when he called me two weeks after my roof was done in April and said he saw a slight imperfection when he was driving by my house. He actually brought a ladder, went up on the roof put in a couple nails and left. I still don't know what it was. He must take pride in his work and be a perfectionist. I'm proud to support a local businessman who provides jobs to several families in this area and keeps the money in our community. Thanks to Quality, I have a beautiful new roof. .

unknown

He came out and gave me an estimate however I did not use them.

I called Quality Roofing because their reviews on Angie's List were pretty good and overall, I would say they pretty much lived up to their reputation with one exception. They ended up having an unexpected opening in their schedule and were able to start work 2 weeks early. The job was projected to take 2-3 days on a 7/12 pitch 1100 sqft roof and they did do it in 2 days... two of the hottest days of the summer, in fact. They did good work and the roof is nice. They added vents that weren't there before and were able to bring the roof up to building code. They said nothing would be left in our yard.... hahaha. Not true. I'm still finding nails and pieces of the old roof almost a year later. But I'm not sure that any company that says no debris will be able to live up to that claim. Roofing is just too messy and I feel like they did a reasonable job trying to keep things tidy throughout the process. My major complaint is that my house does not have an overhang and when they shoved the old shingles off the roof, they often hit the side of my house and left tar and scratch marks on my white aluminum siding. They put tarps hanging off my roof in some places, but not the whole house, so there were black streaks everywhere. I complained and they did try to clean it with rags dipped in gasoline, which did work for the tar marks, but NOT the scratches. I ended up having not only to go over the house in detail with a gasoline rag, but to buy paint for my siding and to spend an entire day painting over the places where the old shingles fell against the house and scratched it. I don't know if this would be a problem with wood siding or vinyl, but it sure is with aluminum. If you use them with a white aluminum house, INSIST they use tarps draped over every part of the edge of the roof when removing old shingles. Otherwise, they did a good job, the price was good, the work was good, and I would recommend them to others.... just make sure they tarp more if you have white aluminum siding and no overhang!

This work was done about 10 years ago. Price was reasonable and work was excellent

I had just completed extensive landscaping and tree trimming at my home in South Bend, and had been informed by the tree trimmer that there were some areas of significant damage to my roof on the south side that had probably been caused by fallen branches from large trees at some time before I had bought the house, several months earlier. The tree trimmer suggested I replace the roof before it developed leaks. He also suggested I hire him to re-roof the house. I asked him a few questions that he couldn't address intelligently, his bid was quite high for a jack-of-all-trades type of contractor, and his communications were very poor, so I grew increasingly doubtful my tree trimmer would also become my roofer. Regardless, because he was potentially biased about my roof's condition and because my house (and thus my roof) is only about 12 years old, I felt I needed a second opinion. After checking Angie's List, I called Quality Roofing, LLC, based in Elkhart. Terry Morrow, the owner of Quality Roofing, came to my house in South Bend and personally inspected the roof damage. I was favorably impressed by the honesty of his response: and quot;I saw some damaged areas but I can't tell how bad they are without tearing off the roof in those places. Maybe you need a new roof soon, but maybe you don't.. Those areas will eventually lead to trouble, but that could be several years from now.and quot; Terry could just as easily have confirmed what I had already been told, that I needed a new roof, period. But to his credit he did not. He said the roof decking felt a little and quot;spongyand quot; as he walked on it, which he said is typically a summertime symptom of poor air circulation in the attic. Apparently hot, humid air that can't escape the attic is not good for roof decking, framing or roofing materials. He suggested I have ridge vents installed on the house and garage to ameliorate the humidity problems in the attic spaces. He fetched some supplies from his truck and showed me how ridge vents work. Terry was knowledgeable about the various brands of roofing and told me directly which of them he liked and which were and quot;crap.and quot; He suggested we use Certainteed Landmark shingles, with which he had had good experience. I already knew from some internet research that the Landmark line had received high marks in Consumer Reports, so I was encouraged to learn that he recognizes and uses high quality materials. I asked Terry to give me a bid, so he went straight to his truck and emerged 15 minutes later with a thorough, written proposal, which he explained to me in detail. His bid broke out the materials and labor, and he explained a few options. It was plain to see that Terry is a veteran roofer. He's not a salesman, he's a roofer (and he has the rough, oft-sunburnt face to prove it). That gave me some comfort. Terry was polite, but he came across as one who does a whole lot of roofs and unwilling to b******* me to make one more sale. His attitude was like, and quot;If there's a good match between the services you think you need and the services I offer, then I'm available.and quot; I like that approach; it feels professional. He was particularly careful not to over-promise anything. I explained that I'd just finished re-landscaping the property and told him it's very important that his crew be careful not to let torn-off shingles fall over the eaves onto my fledgling trees and gardens. Terry made very clear that he was willing to emphasize this with his crew, but he would not guarantee that some shingles wouldn't fall and damage my plants. He said his crew would be careful, as they always are, and would clean up the grounds daily. That's as much as he would offer. Terry gave me a proposed start date several weeks out, and promised to stay in communication if anything changed. He offered me a $200 discount if I signed the proposal then, but to his credit he suggested I get a few more bids before I decide. Terry had mentioned earlier that he has been in the roofing business for 35 years, and he gave me a full-page list of satisfied customers whom I could call for references. I knew his bid amount was not unreasonably high for this job, and even if I found someone who was willing to bid the job for $500-1,000 less, I would probably want Terry to do the job anyway. He's been in business longer than any roof lasts, so I felt safe inferring that if he didn't do quality work he'd have been exposed long before now. I signed the contract and was done with the process of finding a roofer. (yay) I was grateful Terry made the decision so easy, as I was later grateful he made the whole job easy. Terry called me a couple of weeks later to say that he could start earlier than we had originally scheduled, if that was convenient for me. I grabbed the earlier start date. Scheduling roofing jobs can be a tedious business, I learned. Everything has to be precisely coordinated: crews, material deliveries, dumpster drop-offs and pick-ups, and EVERYTHING depends on the cooperation of Mother Nature. Terry's company does a few roofs each week, and he personally handles the logistics of these resources for each job. I doubt he personally swings the hammer much anymore, but his job isn't easy. Our new agreed start date was last Thursday, which turned out to be the wettest day of the year in South Bend! Thunderstorms forming and breaking up nearly all day, torrential downpours. The crew drove together from their base in Elkhart and arrived on site at 8:00 am Thursday. They then waited for a break in the rainfall to get up on the roof to prepare for delivery of the shingles by the distributor's supply truck. The truck has an enormous, long boom arm for delivering packages of shingles and other materials to rooftops. Apparently the days of roofers carrying bundles of shingles up ladders on their backs is history. Terry had scheduled the supply truck to arrive exactly one hour before the dumpster (for the tear-off waste) was to be delivered. The supply truck and the dumpster-hauling truck, both enormous, couldn't occupy my driveway simultaneously. When the supply truck arrived, lightning was cracking loudly, randomly, throughout my neighborhood and no one could safely climb the roof to unload materials from the boom. About half an hour later, there was a break in the storm and Terry's crew scurried up and unloaded the materials in what had to be record speed. Then just as the supply truck departed, the huge dumpster was delivered. Terry laid out long, pre-cut strips of OSB under the dumpster to protect the drive. Terry had been in constant communication with both truck drivers every few minutes to report progress, like an air traffic controller. Carrying that analogy a bit further, in fact, he continually checked the local radar to see what was brewing in the skies to the west of South Bend. By late morning Thursday it became clear that the thunderstorms would not abate, and of course Terry wouldn't put his crew at risk, so he sent them home. The forecast for Friday was even worse, a likely wash-out. At that point I was anticipating that the tear-off and re-roofing wouldn't begin in earnest until Monday. But Terry insisted the whole crew would be back on site the next morning, Friday, regardless, to see if the forecast bore out. And they did indeed show up again Friday morning. As it turned out, the showers Friday were only sporadic, and the crew completed the entire rear side of the roof that day. I was amazed at how fast they worked. These weren't a bunch of and quot;kidsand quot; or day laborers, they were all veteran roofers who have worked for Terry for many years. They stayed on task, no lounging around taking smoke and b******* breaks. They were also personable, and answered my questions directly, with confidence. I asked them if they would mind trimming a few branches on my large trees in back, from the roof, using a long pole saw I have. The senior crew member said he would personally handle it, and he did a great job. He did much more than I had expected. They repeatedly reassured me they were being extra careful not to let torn-off shingles or tar paper fall into my yard or gardens, so I knew that Terry had talked to them about it, just as I had requested. Long story shortened a bit, the crew returned early Monday morning and completed the job, including a thorough clean-up of the premises, by mid-afternoon. And first thing Tuesday morning when I looked out my front window, the dumpster had been hauled away, like magic, with nary a sound or mark on the garage or driveway. I've hired roofers before, and I'm sure they would have taken a full week to do a roof the size of mine. Terry and his crews seem to have reduced roofing to a science. I have hired many contractors over the past year: painters, carpenters, electricians, plumbers, landscapers, movers, irrigation installers, drywall hangers, HVAC people, etc. The central thought that came to mind as I stood on my lawn gazing at my beautiful new, brown roof was that Terry was the only one among them who was always straightforward, professional and reliable. He took a no-nonsense approach from beginning to end. He didn't try to and quot;selland quot; me on anything. He made no promises he couldn't keep. He did exactly what he said he would do, when he said he would do it. He told me what the job would cost up front, and that was exactly what I paid, to the penny. No upcharges, excuses or b*******. He stayed in communication with me each step of the way, He even called me after the job, twice, once to ask if I was satisfied with the job and once to give me the name of a gutter replacement contractor I had inquired about. I really couldn't ask for more from a contractor of any kind. I wish they were all like Terry.

I hate to be the one not to rave about the job Quality did, but I will be totally honest. I selected Quality for 2 reasons; 1) my financial advisor recommended them and 2) the reviews in Angie's List. I was confindent enough that I got their estimate and did not look for others. I wish I had. The first part to go wrong was the start date. We had agreed on a start date (a Monday) and I scheduled time off work and since I would be home, I also scheduled an Elkhart dental appointment for that day since I would be home. I work in South Bend so traveling from there to an Elkhart appointment is a lengthy drive. The Thursday before the start date, I hadn't heard from Quality, so I called to ensure everything was on track. I was told that my appointment wasn't for that Monday, but was for the following week. I got out the signed contract and proved to them that wasn't the case. They admitted they had shifted schedules and didn't bother to let me know. So, I change my time off work, but am still stuck with a South Bend to Elkhart and back drive for that dental appointment that was made because of the original contract date. That should have been my clue to cancel the job and look elsewhere. I thought with the screw up by Quality on the scheduling they would surely call the following week to confirm the new Monday date. I was wrong. I had to call them to make sure the job was still a go. Communication with the customer is by far the weak part of Quality Roofing. They wil sell you something, but have zero followup until it's time to get a check. Then they will definitely be in touch. They did show up the following Monday and start work. They stopped much earlier than I anticipated, but did work thorughout the day. The dumpster that was dropped off tore up my cement on the driveway as well. It would have been nice to know when they thought they would finish, but they never communicated that to me. I heard people say their clean up was great. Mine, not so much. The last day, I had to remind them to pick up some slats and old shingles on the side of the house. I still find pieces of roofing around the property 3 months later including a strip of nails. I thought when they were done, they would tell me and ask if I needed anything else, but of course that didn't happen. The only indication I had that they were done was seeing the van drive away in the early afternoon while I was cutting my back yard. The gutters hadn't been replaced yet and I had no idea when those would be done. Nobody bothered to tell me when that would be. Are we seeing a pattern here? They may tell you that you don't have to be there while they put on the roof, but in my case, they used a compressor that drew a ton of current. It kept tripping a circuit breaker and I had to keep resetting it for them. I went to work the day after I saw their van drive away and got a call from the gutter guy. I didn't know he was coming to do the work that day. That part was never passed on to me. I will say he did a great job though. They were done when I got home. Finally, I noticed the crown of the roof had some shingles that were not put on properly, or they were not lined up like the others. I called about that and was told they probably ran out of the right material and cut up shingles to patch it. That isn't what I paid for, but by this point I just wanted it to look right. They said they would look at it. It took 3 weeks before they looked at it and they did rearrange it. Not fix it with the right material, but moved it so it wouldn't be seen. In the end, the roof looks ok, but overall it could have been a much better experience. I wish they had used the proper materials instead of taking shortcuts. I really, really wish they had kept me informed, especially when the schedule changed. They probably need an office manager to take care of the details abd customer service and let the owner go from site to site if that's what he wants to do. Perhaps he's spread too thin. Two lessons learned; 1) Get multiple estimates even if the Angie's List reviews are good and 2) maybe I have the wrong financial planner!

The owner, Terry, answered my call and gave a quick response to inspect and quote on the roof replacement. He was polite, professional and friendly. Was the best price of 3 quotes. Signed the contract and asked him to also look at my father's house. He left here and went immediately to his house to give him a quote. He also signed up. We had some rain delay but Terry called each day and set a new start date and kept me informed as to when the dumpster would arrive and the materials. They came a Friday morning to do the demolition; came back on Monday and Tuesday finished the job. The crew was prompt and polite. They cleaned up virtually every piece of roof and nail. The dumpster was picked up quickly. They moved on to my father's house and he was pleased with the job they completed. They did set the skylites slightly off so when my inside trim contractor came he could not line up the trim to fit up into the window casings as it should have. They probably should have climbed up a ladder inside the house to place the windows instead of viewing them from the floor as the other worker tried to line them up on the roof.

Having to replace a roof isn't fun, but this was a very positive experience. I spoke with several different companies and/or individuals regarding roofing and Quality Roofing was the easiest and most professional to speak with. We received a detailed quote and certificate of insurance very quickly. It was easy to understand and spelled out everything. The price on the quote was in line with the other quotes we received. We personally know two homeowners who have used Quality Roofing, and both highly recommended them. Once we let Terry Morrow know we wanted to hire Quality Roofing, he brought samples of shingles and thoroughly discussed the entire project from A to Z. He asked permission to do everything they needed to do. This was a day and a half project and they were at our house when they said they would be. Everyone who worked on our roof was friendly, professional, and polite. They worked fast, did a fantastic job, fixed a problem with the garage roof, replaced the satellite dish, and we have not found a scrap, spec or nail anywhere. There were no hidden costs or surprises. To sum it up, Quality Roofing is prompt, professional, capable, reliable and trustworthy. I highly recommend them.

They did a great job. They did it when they said they would and cleaned everything up really good as well.

They started on Thursday morning as soon as they got here. Finished roof on Friday by noon. 22 square roof. Very happy with the new roof, looks great.

Quality Roofing employees came each day, and did their jobs as quietly as possible, and were friendly and informative. They came and showed me what they were doing and the adjustments that they were making. Everyday, they cleaned up and never was there any mess. They were incredible and sweet and always had smiles on their faces even though it was VERY hot when they were here. Every day the owner, Terry, came to check on his workers and on me. He was great, concerned that I was happy with the working being done, and very humble. I not only have a quality roof I am proud of, I feel like I have a friend! Quality Roofing will ALWAYS have my business. In the end, Terry also had my back. After it was all said and done, the supplier sent him their invoice. He really had no reason to do anything but file it, yet he double checked their invoice, found a mistake they made, and cut me a refund check before collecting from the supplier. Terry and his crew are great, honest, quality people, and I would recommend them to anyone! Thank you for a job very well done!!

He Came on time ///// Tour off the old shingles. Then he Put on A 30 year roof and Ice guard. He flashed the chimney. The crew did a great job.

Terry is very reliable. He returns phone calls. His crew is efficient. Some of them have been with him for 30 years. He has a perfect rating at the better business bureau.He uses US citizens. He even gives a guarantee for 5 years that it won't leek. Terry knows what he is doing... He gives a discount if you sign up within 10 days of the estimatelHis phone is 574 522 5658 or 215 6308