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Phil & Son, Inc.

Locksmiths, Home Security Systems

About us

For over 43 years Phil & Son, Inc. has always had a vision to provide better service and higher standards than other security companies. We are an avid part of Indiana and dedicated to Local and National Organizations. As well as, committed to keeping our communities educated, safe and protected. We are a family owned and operated company that will always stand behind our products and services. We guarantee the best security experience. We take customer satisfaction and our reputation personally.

Business highlights

52 years of trusted experience

Services we offer

Burglar alarm systems for home and commercial. Commerical fire alarm systems. 24 hour system monitoring, Card access control systems, Remote Video, and IP camera systems, With In-house Installation, and Service. We Offer Remote Access and web control of all of our systems.

Amenities

Warranties
Yes
Senior Discount

10%



Accepted payment methods

American Express
Discover
Financing Available
MasterCard
Visa

Reviews

3.98 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
13%
3
13%
2
0%
1
25%


Rating CategoryRating out of 5
quality
4.5
value
4.5
professionalism
4.7
responsiveness
4.9
punctuality
5.0
Showing 1-8 of 8 reviews

LYNN C.
01/2016
3.0
locksmith
  + -1 more
I feel that they used a cheap lock that is no longer serviceable. My cats have gotten out and when I called them to fix the work, they said that there would be a fee to come out again since it's over 90 days
Description of Work: They changed several locks in my home

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0


Response from Phil & Son, Inc.
We warranty all products and services for 90 days.. That is nearly 3 times the length of time as other locksmith companies. In all of our products we try to hit a balance in both cost and value. Im curious as the job stated that it was so terrible why it took over 3 months to call us? Then a bad review left 6 months later? Strange.

Robert O.
02/2014
5.0
locksmith
  + -1 more
.
Description of Work: They rekeyed all the locks on a recently purchased home so that one key worked in all locks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

ryan P.
07/2013
1.0
locksmith
  + -1 more
unknown
Description of Work: Completely took advantage of my wife. Came to the house, took 2 hours to come to the conclusion that he couldn't fix the problem. Then he told my wife it would be $95 dollars just to come out and then another $ 95 per hour. He then demanded payment on the spot. Very dishonest. We were not told of prices beforehand. Lawyers make less an hour. In addition he was rude to my wife. Would never recommend.
Rating CategoryRating out of 5
Yes, I recommend this pro

Terry T.
06/2013
5.0
locksmith
  + -1 more
Description of Work: We needed some door locks re-keyed in a hurry and they came out and took care of us

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$185

G See M.
08/2012
4.0
locksmith
  + -1 more
Everything was fine.
Description of Work: I used them to change my locks and they rehung my doors.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Carole J.
03/2009
1.0
locksmith
  + -1 more
Very poor salesmanship. I physically took a lock to their location to ask what was needed to fix it. I was told that this type of lock was no longer made by anyone. It is a mortise lock with a thumbset. I went home and checked on the internet, and found that all I needed was a thumbset, but they did not have the color I needed. I went to Menards, found the entire lockset on sale for less than $50...which was less than the cost of hiring Phil and Son to come to the house. I purchased the lockset and replaced it myself. Viola! Problem solved.
Description of Work: I did NOT hire this company!

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Response from Phil & Son, Inc.
THE MORTISE LOCKSET THAT WAS BROUGHT INTO OUR STORE WAS A VINTAGE LOCK THAT THE MANUFACTURER WENT OUT OF BUSINESS BEFORE WORLD WAR II AND PARTS ARE NO LONGER AVAILABLE. WE RECOMMENDED A REPLACEMENT LOCK, BUT THE CUSTOMER CAME IN ONLY TO HAVE HER LOCK FIXED SO THE ORIGINAL ANTIQUE LOOK WOULD STAY THE SAME. I AM SORRY THAT THIS CUSTOMER IS UNHAPPY WITH MY COMPANY, BUT WE ARE A SECURITY COMPANY AND NOT A MANUFACTURING COMPANY. PHIL & SON SECURITY COMPANY HAS NOT SURVIVED 37 YEARS OF BUSINESS WITHOUT THE LOYALTY OF OUR CLIENTS AND GIVING THEM THE BEST SECURITY FOR THEIR HOMES AND BUSINESS AT A FAIR PRICE.

08/2006
5.0
locksmith
  + -1 more
PHIL AND SON DID REALLY HIGH QUALITY AND FAST WORK. THE COST WAS IMPRESSIVE, AND THEY SHOWED UP ALMOST RIGHT AWAY TO DO THE JOB. I'VE TOLD MOST OF MY FRIENDS ABOUT THEM.
Description of Work: THEY FIXED THE LOCK ON THE FRONT DOOR.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

LILLIAN B.
08/2006
5.0
locksmith
  + -1 more
I GUESS FAST WOULD BE THE WORD I WOULD USE TO DESCRIBE THEM, AND THAT'S GOOD BECAUSE I HAD LOCKED MY KEYS IN WITH THE CAR RUNNING. THE NO GAS LIGHT WAS ON AS WELL.
Description of Work: HE UNLOCKED MY CAR FOR ME.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

    Contact information

    871 N. Madison Street, Crown Point, IN 46307

    www.philandson.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:30 AM
    Tuesday:
    8:00 AM - 5:30 PM
    Wednesday:
    8:00 AM - 5:30 PM
    Thursday:
    8:00 AM - 5:30 AM
    Friday:
    8:00 AM - 5:30 AM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Locksmiths,
    Home Security Systems

    FAQ

    Phil & Son, Inc. is currently rated 3.9 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:30 AM

    Tuesday: 8:00 AM - 5:30 PM

    Wednesday: 8:00 AM - 5:30 PM

    Thursday: 8:00 AM - 5:30 AM

    Friday: 8:00 AM - 5:30 AM

    Saturday: Closed

    Phil & Son, Inc. accepts the following forms of payment: American Express,Discover,Financing Available,MasterCard,Visa
    No, Phil & Son, Inc. does not offer free project estimates.
    Yes, Phil & Son, Inc. offers eco-friendly accreditations.
    No, Phil & Son, Inc. does not offer a senior discount.
    No, Phil & Son, Inc. does not offer emergency services.
    Yes, Phil & Son, Inc. offers warranties.
    Phil & Son, Inc. offers the following services: Burglar alarm systems for home and commercial. Commerical fire alarm systems. 24 hour system monitoring, Card access control systems, Remote Video, and IP camera systems, With In-house Installation, and Service. We Offer Remote Access and web control of all of our systems.

    Contact information

    871 N. Madison Street, Crown Point, IN 46307

    www.philandson.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:30 AM
    Tuesday:
    8:00 AM - 5:30 PM
    Wednesday:
    8:00 AM - 5:30 PM
    Thursday:
    8:00 AM - 5:30 AM
    Friday:
    8:00 AM - 5:30 AM
    Saturday:
    Closed