Indecon Cleaning 911

The provided tested for mold and provided results to me at a later date.

They ignored our calls after the service and we never heard back from them.

We cancelled the deal and received a refund.

I purchased an Angie's List Big Deal for this service. The guy came out and made two visits. He was upfront and said he could see mold before he started testing. He did not test and said he would do it later after remediation was done. He gave us pricing for various methods of remediation, but we decided to have the work done by a company closer to us. We are biding time now to have him come back and do the actual mold testing since we have not had the total testing done. He was fair and honest.

I called him and he never called me back and I never got the job done. I think he got too many responses and was overwhelmed. I tried to contact him numerous times. He was supposed to come out and didn’t show up. It was a bad experience and I got a refund on the deal.

Mold remediation is an area that most homeowners have little or no knowledge, so we rely on the expertise of "mold specialists". This is an unregulated industry and licensing is not necessary. So what you have is alot of opinions of what the problem is and how it should be solved. Do yourself and your pocketbook a favor and at the very least go to www.epa.gov/mold/moldresources.html to begin your education about mold. Google "mold solutions" and you will find some easy and cheap solutions to at least some mold issues. Lastly, if you find you do need a mold specialist, get at least 4 estimates and detailed explanations of what will be done, what type of warranty will be given (usually none) and why their approach will resolve your problem. I guarantee your head will be spinning.

He was very prompt and did a good job. He provided us with a good conditions report for the house. I would highly recommend him.

No service ever performed so cannot comment on the quality of work.

I have contacted the provider at least three times, once via a message through Angie's list, and every time I am told by Gary that he will be in contact soon to schedule an appointment. About five (5) months have past, and still no appointment nor have I received any communications from the provider that they have not forgotten about me. Mold is a serious concern, and I had hoped to work with this provider to do whatever remediation was necessary after the testing was complete. Prompt and complete steps will need to be followed soon, or I will simply request my money to be refunded.

Initially I called this company to schedule an appointment with no response, eventually I was contacted while out of town for Memorial Day weekend and was advised I would be contacted for an appointment, June went by and no phone call. Once I spoke with the company rep he explained that he was experiencing truck problems and promised he had called. I never received a call in June. By the beginning of August I was still unable to get an appointment, I called the rep and he pushed me off the call indicating that he could not hear me on the phone and would call me back. He never did.

I was so pleased to find a company that could do all of the various repairs we needed - a "one stop shop". Gary was always prompt, polite and friendly - he supervised the entire project every step of the way, calling me almost every day to keep me updated on the progress. Joe (who did the inside work) and Chuck (who did the roof), were also great to work with. This company demonstrates the highest quality in professionalism and service.

They were really good with information and wanting to work with me. They didn't get an opportunity to come to the property to do the estimate but they were able to give an estimate based on what I told them and I definitely would have used them based on that. The timing just did not work out for us.

We got in on one of the Big Deals for the air quality testing for $99.00. We had to call and find out why we had not shown up for the first appointment to find out he did not receive the necessary materials to complete the testing. We rescheduled the appointment for the following week and he was 3 hours late arriving. Upon completion of the testing we spoke about what possible repairs would need to be done to get everyting cleaned up, and I requested that he send me a quote in case it would be needed based on the air samples. It took almost a week to get the test results back despite his claim that they would be available within 48 hours. Once we received the results it did show low levels of mold but at a level that required action be taken. I requested again that I receive a quote for the repairs, and as of today I still have not received it.

They came on short notice and were friendly. I would use them again in the future.

Called and made an appoint for inspection. Showed up on time. Did an inspection and and explained the procedure to remove it. Issued a fair bid. I excepted it and set an appointment to do the procedure. He showed up on time, explained what and why what he was doing. The whole process took about 3 1/2 to 4 hrs to complete. After he completed the process he cleand up the mess and thanked me for the bussiness.

Gary and his crew were on time and ready to start, however due to my tenants not doing their part, and being out for this work to get done decided to stay and this made it very hard for Gary to work. He keep me updated and went ahead anyway to try and get the job done in the fast possible time. I really believe anyone else would have walked away from this job due to the constant problems these tenants caused.

Gary was a very, very great person and honest!!!!! He was very detailed with the inspection and wasnt out to get anyone. He is the first person i would call for any of his professionalism's. Thanks, Gary!!!! :)

It was excellent! Following hurricane Irene's flooding in NJ, Indecon cleaning from IN appeared to service my disaster needs. I was so happy with my decision to hire them because they fulfilled all promises made, and my basement and garage were left rectified from the damage better than expected. They were professional, punctual, reasonable in price, and very easy to contact and communicate with, as well as getting the personal business owner's touch. I highly recommend them to anyone needing comparable services.

The mold remediation work was excellent.

The mold was removed. However, the contractor was supposed to replace some insulation that was removed for cleaning. That insulation has not been replaced. Also, a roll of carpeting was taken from the basement after he was instructed to not take it away. In phone calls and texts he had informed me that he had the roll of carpet and would return it and re-install the insulation, and has yet to do so several months later. I would not recommend this contractor.

Indecon Cleaning 911 was very helpful, but we chose to do the work ourselves.

The job went very well, took slightly longer than estimated due to some equipment issues, but overall I was happy with the service. The crew was very professional and friendly, and took the time to explain the entire process and methodology behind the work. They also spent time making sure everything was properly prepped for the drywall guys to easily start their repair work. Overall, very happy with the service and would definitely use them again; I just hope I don't have to for a long time, as you can imagine :-).

Right before we were to move in to a new home, the city sewer backed up into our basement. We were one of the lucky ones since we didn't lose much stuff but still felt initially devastated given this was our new home and concerned with moving in with a toddler with asthma and allergies. We called numerous clean up companies and everyone was overwhelmed and they all said to get on everyone's waiting list. Mastercat ended up referring us to Indecon who saved the day by coming that same day. We really lucked out to have them there that same day. And while I wasn't there, my husband raved about how hard the men worked. They arrived at 6pm on the same Saturday we called for help and stayed until midnight when they finished. Contractors that came out afterwards to put the basement back together were also impressed with how dry the basement was.

We experienced basement flooding due to sewer backup when the northwest suburbs received an enormous amount of rain in just a couple hours. This was the first time we had ever experienced any water problems and were concerned about who to call. After talking to my plumber he suggested I needed professionals to clean and sanitize the basement. I had originally called Mastercat who I found on Angies List. When I talked to them on the phone they were able to answer my questions and scheduled a crew to come out that evening. Due to the amount of flooding in the suburbs Mastercat was overwhelmed with jobs and not able to have their specific crews come out. They work closely with "Indecon Cleaning 911" and made arrangements to have one of Indecon's crews do the work. I was extremely pleased with Indecon's work and workers. There would be no hesitation to use them again. Mastercat was the general contractor for the job, even though they were not doing the work their reputation and quality of work were being represented by Indecon. If I am ever in this situation again both Mastercat and Indecon will be at the top of my list to call. There were some delays in them getting to house at the appointed time, but I do not fault them for it. The entire area was in a disaster mode and things were not going exactly as planned. Both companies called multiple times trying to keep me up to date with the status of the crews and when they could expect to make it to my house. I was so pleased with the work they did at my house that I took them over to the neighbor?s house to help him out.

We actually had called another company, Promaster, to do the work, but they were too busy due to the amount of calls from flooding. Promaster referred us to Indecon Cleaning. Gary, from Indecon, responded to our call right away. He came out with his crew a couple of days later and did a great job remediating the problem.