Reviews
5.02 Reviews
Showing 1-2 of 2 reviews
Stacy H.
05/2014
lawn mower repair
+ -1 moresee above. Really appreciated the honesty.
Description of Work: I needed a part for my lawn mower that they did not stock. He offered to order it for me and it came in with their next delivery. They called and I picked it up. I asked about servicing my lawn mower and due to the time of year, he was very honest with me and told me how long it would take due to high volume, and asked how long I could be without my lawn mower. I couldn't be without it that long at the time. I really appreciated him being honest and not just taking my mower and me not being able to mow my lawn for 3 weeks. I will definately go back to them.
| Rating Category | Rating out of 5 |
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| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$30
Kimberly G.
12/2012
lawn mower repair
+ -1 moreWe purchased our Toro from Gruel Bros about 10-12 years ago. They have done all the servicing on it, as we live only 5 mins from them. Their charges are in line with other estimates we received. Their friendliness and convenient locality to us are worth the few dollars we might have saved at another shop. On this date, the pull cord on my Toro Recyler Mower broke off due to age and wear. I had been using it since the battery to the electric starter had also failed. I called Gruel Bro and inquired on the cost and availability of a new battery. The serviceman informed me that the batteries are close to obsolete and they didn't have any in stock. The cost was more than I had budgeted so he advised I just get the recoil rope replaced and reconditioned, as Toro's are supposed to operate on a one-pull guarantee. He told me they were very busy and it would be a week or two before he could get it done. I went to Home Depot and purchased the recoil rope for under $10. I had difficulty getting it installed so I called Gruel Bros for help. They were very friendly, as always, and tried to assist me, but I soon realized I didn't have the right tools. I had to take it to Gruel Bros after all, but I've not had any problem with it starting since then.
Description of Work: The service department installed the recoil rope on my Toro Recycler Mower that I had purchased at Home Depot and then had trouble installing it myself.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$31
Contact information
1601 N MAIN ST, Crown Point, IN 46307
Licensing
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Service Categories
Lawn Mower & Power Tool Repair,
Hardware & Home Improvement Stores
FAQ
GRUEL BROTHERS INC is currently rated 5 overall out of 5.
No, GRUEL BROTHERS INC does not offer free project estimates.
No, GRUEL BROTHERS INC does not offer eco-friendly accreditations.
No, GRUEL BROTHERS INC does not offer a senior discount.
No, GRUEL BROTHERS INC does not offer emergency services.
No, GRUEL BROTHERS INC does not offer warranties.
Contact information
1601 N MAIN ST, Crown Point, IN 46307