Reviews
1.52 Reviews
Showing 1-2 of 2 reviews
Erika L.
09/2012
home remodeling
+ -1 moreOverall this experience was horrible! For months i rearranged my work schedule and countless times they either showed up late or didn't show at all. 14 different strangers in and out on my house and garage. I made over a dozen trips to the hardware store, spent $250 of my own money (on top of the $13000) for supplies for the workers because they couldn't get a hold of the contractor when they needed something. Even my calls went unanswered. I even had to buy my own towel bars and toilet paper holder. I was never shown a sample of anything. The only thing i got to pick was the paint color. Vanity's, tubs, mirrors, light fixtures, tile were all bought on day of installation and workers even had to wait for that. My bathrooms are small and the work was basic. Plumbing in one bath did need to be rerouted but nothing that should have taken more than a couple days. Drywall was torn out and walls were exposed. While walls were down and duct work was exposed, I asked one of the workers if that was the heating vent and he said yes. Since i didn't have a heat vent in the one bath i had him add a vent. Come to find out it was the cold air return. The last and final guy he brought to the job did do a great job and worked 6 days a week. He however spent a good majority of his time fixing mistakes made by all previous hires.
Description of Work: Gut and remodeled two baths. Stated approximately one week per bath. Project took THREE months and 14 different guys. At one point they sub-contracted my job out and hired someone from Craig's List. They overtook my entire garage, left the demo garbage in it for weeks and even had supplies for another job delivered to my house. I still have miscellaneous building supplies in my garage which they stated will be picked up later. It's been three weeks now. The ceiling in one bath isn't completely painted and all dark colored nails in white base boards are exposed. During demo NO plastic was laid to protect carpets and hallway walls were full of scrapes and nicks. Plumbing wasn't installed correctly the first time or the second time so they cut a whole in my bedroom wall to fix it. Bathtub wasn't secured to wall and was set over a 6 inch by 7 foot cut out hole for plumbing which all had to be taken out and fixed. Although he stated it was fine. He also boasted about being BBB accredited and even had the logo on his estimate. Come to find out the BBB discredited him and gave him an "F" rating.
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$13,000
Cynthia A.
12/2011
home remodeling
+ -1 moreThe bathrooms are nice, but there are a few small problems. The electrical boxes were too short for the sinks. The boxes were not moved, but the cover plate was cut to make room for it over the sink. I had Build Smart come in to take nine rooms of electrical and split them up for their own circuit breaker. I used a hair dryer in the bathroom and blew a circuit breaker. Which was connected to five rooms. I was told it would take two weeks. It took three months. The electrician (subcontractor) smoked in my home. The men doing work on my home (subcontractor), broke a gas pipe and left it. I had to call NIPSCO. I would NEVER let Build Smart do even small repairs to my home EVER again.
Description of Work: put in staircase, two bathrooms, electrical.
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$25,000
Contact information
unknown, Crown Point, IN 46307
Licensing
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Service Categories
Kitchen and Bath Remodeling
FAQ
Build Smart Home Improvement is currently rated 1.5 overall out of 5.
No, Build Smart Home Improvement does not offer free project estimates.
No, Build Smart Home Improvement does not offer eco-friendly accreditations.
No, Build Smart Home Improvement does not offer a senior discount.
No, Build Smart Home Improvement does not offer emergency services.
No, Build Smart Home Improvement does not offer warranties.
Contact information
unknown, Crown Point, IN 46307