Cook Heating & Air

They installed a new furnace, air conditioner & humidifier. We've had them for probably seven or eight years. We bought a new furnace, air conditioning, and humidifier. They give an annual inspection every Spring and Fall. They change the filter and check everything out. We're on a monthly plan so we pay a little bit every month, so then we get a free check-up in the Spring and the Fall. The cost covers the Spring and Fall check. What it doesn't cover is the filter, but we get a discount on the filters. We pay a monthly fee. It's just automatically taken out of our account. I like the service and I like the people. On price I'm not sure everybody wants to do it that way. You end up with a twice a year service and discount on everything that you buy. It suits our purposes. We like it. But not everybody would want to pay something every month. You don't have to do it that way; you can pay as you go. They really are top quality people. They're very responsive and that's the other reason I like being on a monthly plan, because if we have any problem at all, they come out. They set up an appointment, they call and they tell us when they're coming, and then they call when they're on their way; maybe 5 minutes out. So you always know when they're coming, within minutes. Their professionalism is excellent. We have continued to use them again.

They come every Spring and every Fall unless we have a problem, and then I call them and they come out and do the repair work. It's set up on a schedule. Every Fall they check all the heating units and every Spring they check all the air conditioning units. We met to talk about what kind of a furnace to put in and what size. We met with the owner and he kinda came up with a plan, and so we approved it and they put it in. Our number one reason for going with this company is they're a quality company in Crawfordsville. For price, it's not the cheapest and it's not the most expensive, it's average. I'm sure there's more expensive furnaces and I'm sure there's cheaper furnaces. On quality, we haven't had any trouble with it. For responsiveness, they're quick to come out if we have a problem.

We didn't have any issues. We pay this monthly fee of $21.85, so when they come, they don't charge us anything. That's why we have them, because they're good. I would recommend them because they're knowledgeable and reliable. On price it's convenient and it's taken out monthly so when they come we don't owe them anything. On responsiveness, they contact us when it's time for an inspection. On punctuality, they call and set up an appointment time and then they call to remind us and then he calls when he's about 5 minutes away.

Very well, but took longer than was expected. Some of the delay was due to all the rain.

As a building professional, I have been working with Heating & Cooling contractors for over forty years. As a homeowner, I never have had better service from any contractor. Garrett & all the Cook personnel have been prompt, courteous, considerate of my home & have clearly conveyed the conditions, causes and solutions as they addressed the problems we were having, in part due to another contractor. This company is the gold standard for HVAC service!

Cook employees were skilled at their trade, conscientious, professional, and very personable. The quality of the work performed was excellent and I had no complaints whatsoever. I also had direct dealings with Company Management, Garrett Cook, and was very favorably impressed by his professionalism and technical knowkedge. I would definitely use this Firm again, and highly recommend Cook Heating & Air to readers of "Angie's" List.

Just now writing a review but we have had business with them since 4 years ago when they replaced our ancient furnace with a brand new energy efficient one. They sat down with us and discussed all the options of different furnace systems, prices, etc. We also have a service plan which includes them coming out twice a year as I previously mentioned. They have always been very nice and professional.

Initially, Garrett came out to walk us through the process. He did a great job of explaining what work would need to be completed, and how much it was going to cost. My house did not have air conditioning, so Jay the Technician brought one by for us to use in our master bedroom. They had to order both the hot water heater and air conditioner, but Garrett tried his best to find something within the surrounding 200 miles that would fit in our limited space. Mark and Jay did the work on the hot water heater and air conditioner. They had a hard time fitting the hot water heater down into my cellar, but were able to get the work done by temporarily removing some plumbing. When putting it back, they even corrected the flow of one of the waste water lines so that it was going downhill. They did good work and cleaned up after themselves. Garrett came by a few weeks later to ensure that everything was working properly. We have some additional work that we are going to look at later, including sealing ductwork and moving the thermostat out of the way of a west facing window (put a plant in front of it for now). I was very impressed with their level of craftsmanship, and they have been excellent in their communication and service. I would highly recommend.

Our contact started with a call for service. The tech came out on a Saturday, was very polite and professional. It was not a surprise to us when the tech advised us the 19yr old unit would cost more to repair than it was worth. The salesperson also showed up on Saturday afternoon and both he and the tech gave us multiple ideas for replacing our system, including heat pumps and geothermal as well as keeping our gas furnace and electric AC. (I should add that Cook was also the company that repaired our furnace 3 years earlier when 2 other companies had failed to do so.) While doing research, I was a bit of a pest to the salesperson, who continued to answer my emailed questions promptly. This, along with the service we had received from the tech on a Saturday, gave me confidence in the company's likelihood to maintain their promises. We finally decided on a geothermal system. We did get a competing bid, but the salesperson of the other company was not nearly as knowledgeable and did not present our options in good detail, so it was easy to stay with Cook. The salesperson also provided a list of references that we could call to get input from other customers Cook had installed geothermal systems for. Cook also offers a lifetime guarantee as long as you live in the home and sign up for the maintenance plan. They were also helpful in discussing things we did not ultimately buy (such as more insulation). The techs who performed the work seemed very professional and knowledgeable. We also signed up for the maintenance plan. This provides regular inspection plus a lifetime guarantee on the major components installed by Cook. During the final completion of the work and the required paperwork for invoices, tax credits, etc, I stopped getting timely responses. I then found out the salesperson we had dealt with was no longer employed there. Since the salesperson left, responses are sometimes weeks in coming and reminders are necessary to get our tax paperwork. I'll admit that I've been a pesky customer, but with the large dollars spent I think details are important. The lack of response time seen recently concerns me in terms of the long-term plan for maintenance and lifetime guarantee. For example, we need a replacement of 1 minor part primarily for aesthetics. While this is not a functional issue, it was promised to us weeks ago. Hopefully, the salesperson will be replaced with another one who is also efficient, and their quality customer service will return soon. Also, I marked the "air duct cleaning" category as that was part of our overall service/installation plan. However, I can't really provide any insight as it was a small part of our total job.

They were a wonderful company. They were there when they said they would be. They completed the job on time and cleaned up when they left.

A couple of nights ago our heating system, which Cook Heating and Air installed 2 years ago, was not getting heat to one of the zones in our home. By the next morning, everything was operating without a problem. I called Cook anyway because we had this exact same problem about 3 months ago and it turned out to be a malfunctioning zone damper control, which was replaced under warranty. When Troy came out to have a look this time, all the damper controls were working fine and he was unable to replicate the problem or find the cause. He did find a couple of loose wires which he tightened. While he was here, he had a look at our humidifier which we have had intermittent problems with. He found that the heating element was no longer functioning. Someone brought the replacement parts out to him and he was able to make the necessary repairs. The work and replacement parts were all covered under warranty. Before Troy left, he took the time to explain everything that he had done and gave instructions as to what we should do if the zone heating issue recurs. Even though he was unable to find the problem this time, I know that should it happen again, it will be taken care of promptly no matter the time of day or night. Cook Heating and Air really goes the extra mile for their customers. They consistently give excellent, responsive and courteous service and they do not leave a service call without ensuring that the customer knows exactly what it happening with their system.

I used them actually as they put in brand new furnace, air ducts and all that. Everything turned out awesome and excellent. They were the cheapest among others that I had contacted.