COBB HEATING & COOLING INC

I got an estimate for a thermal expansion valve replacement. I was told they bill $90 per hour (when I spoke to the office). The repairman stated it was probably a 3 hour job. I got an estimate that stated 3 hours at $90. I saw no problem. The repairman came at about 10:00 to do the job. He finished sometime between 11:30 and 11:50. I thought, "Great, I only have 2 hours to pay for instead of 3." When I received the bill, I was surprised to see the hours billed for the repair as 3 hours. I called and was told that this particular job was an automatic 3 hours billed. No where does the estimate state this fact. If this were the case, the estimate should say quantity of 1 at $270, not quantity of 3 at $90. I politely said that I would pay it and never do business again with such a dishonest company. She said it wasn't dishonest as we had an estimate. I will let you, the reader, be the judge as to whether you want to do business with them. If so, make sure you have all the facts on how they bill your project.

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Installation went smooth. Tech's were all very professional and showed up on time. The system works properly with no issues. The parts and labor came in exactly on the quoted price with no surprises. Heating and air install was the smoothest part of the entire process.

They were suppose to come out and fix my AC unit or at least tell me what the problem was so I can make a decision on what to do. He changed the thermostat which he told me was $50, then turned out to be $60. Also he said he was going to charge me for an hour then that turned out to be an hour and an half. He never checked my filters which were caked on with dog hair from the previous owners. So I paid him he lefts no cold air so I called another company and they fixed it. Thanks Cobb ANOTHER UNSATISFIED CUSTOMER!! KEEP IT UP THE LIST IS GETTING LONGER.

We began experiencing problems with our Goodman heating and cooling system earlier this summer. Unfortunately, the problems were numerous. After two attempts at fixing the problems, we decided to replace the entire system. Cobb Heating & Cooling provided both the best price and best warranty of the three vendors who submitted replacement estimates. Additionally, Cobb deducted the price of the second service call from its already low estimate. Cobb installed a new Lennox system consisting of a XP16 heat pump, CBX32MV air handler and iComfort WiFi thermostat that has been problem-free since installation. The only problem during installation was that Troy (Cobb) was initially unable to determine if the two-stage heat pump was properly transitioning between stages. It turned out that the transition was so quiet that it could not be determined audibly. April (Cobb) was incredibly helpful in answering questions about the system, getting the new system ordered and handling all of the rebates for us. We could not be more pleased. We received a good system at a good price plus excellent service. You can?t beat that. We highly recommend you consider Cobb Heating & Cooling the next time you need a HVAC contractor.

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Another HVAC service company was called to confirm the compressor failure, which they did. This company however found that Bryant had RECALLED this compressor and was offering free replacement (parts only). This Company only charged $500 in labor to install the compressor and auxiliary parts provided by Bryant. Note that Cobb never mentioned this compressor recall and were going to charge nearly $2000 to replace the compressor!! Needless to say, Cobb will never be used by me again after their blatant display of incompetence and/or dishonesty.

They fixed it. The original problem was an odor coming from AC. They put bleach in the drip pan and showed me how to do it. They think a dead mouse was in the unit. The smell is gone now and I am happy. It was a good experience.

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