Peterman Heating, Cooling & Plumbing Inc.

We just moved into our home from out of town and found Peterman Plumbing via Angie's List to look at the drainage for our sinks and the functioning of our water softener as we have never had one before. We purchased an Angie's List coupon for the service call for Peterman Plumbing. On November 13, the technician fixed the sink drainage issues but wasn't knowledgeable about water softeners. He said he needed to "call a manager" to help him ascertain the situation with our water softener. While I worked in my home office he came back upstairs and said it was full of water, defective and needed to be replaced and no repairs would help. He provided some quotes and left. Our family reviewed the quotes and sought a 2nd opinion who came by in a few weeks on December 6 to examine the water softener. The 2nd plumber agreed and informed us he needed to shut off the appliance immediately as it was continuously running water. A few weeks later we noticed our water bill was over $1,000 (normally around $200) due to an elevated reading between November 13 and December 6 and it was due to the Peterman's failure to shut off the water softener or let us know we needed to shut it off as our 2nd plumber did. After receiving the water bill, we spoke to a manager at Peterman and he was not sympathetic and quoted some insurance fine print language that they couldn't touch our appliance and do repairs without our permission. He had no explanation or apology. I told him if they had just told us the softener was using excess water and needed to be disabled we would have asked him to do it or asked him how we could handle ourselves and we wouldn't have such a large bill. We spent $1000 literally down the drain which could have gone toward a new water softener. We will never use Peterman Plumbing again and encourage you to stay away from their horrible service.

They did an excellent job, but they're expensive.

I don't know about other services. We tried to call them for our shower or something and it was too costly. We got it for a cheaper rate at other places. For the HVAC, I was really satisfied with them.

They charged me for the estimate. They were charging me around $200-300 for that, and I got it fixed for $60-70. I would use them again for HVAC. I won't call them for an estimate, every time I call them or an estimate I have to pay them.

Excellent.

Called for a quote; showed up on time an hour later. Accepted quote; job complete 5 working hours later. Perfect cleanup. We could not have asked for more.

The installers arrived on time, were friendly and informative. They were very courteous about tracking dirt into the house. They brought blankets to cover furniture. Explained everything they were doing. They were very thankful for our business.