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ANDREWS HEATING & AIR COND., INC.

4.4(
8
)

Heating and Air Conditioning

About us

Andrews Heating has been serving the Wabash Valley for nearly 45 years. We are third generation family owned business offering both convential and geothermal residential heating and cooling equipment. We are recognized as a Customer Care Dealer for American Standard Heating and Air Conditioning equipment and a GeoPro Master Dealer for WaterFurance geothermal equipment.

Business highlights

53 years of trusted experience
Emergency Services Offered

Services we offer

We service most makes and models of residential HVAC equipment.

Services we don't offer

We do not offer duct cleaning at this time.

Amenities

Warranties
Yes
Emergency Services
Yes

Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.48 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
13%
3
0%
2
0%
1
13%
Rating CategoryRating out of 5
quality
4.4
value
4.1
professionalism
4.1
responsiveness
4.6
punctuality
4.3
Write a review
Showing 1-8 of 8 reviews
Trebi T.
10/2022
1.0
heating & air conditioning/hvac
  + -1 more
Technician arrived, did not have the capacitor to repair the unit. Technician wrote a work order out for $92. Technician then stated that if I would pay for his vehicle gas ($15), and an ADDITIONAL $92 upon his return, he would order & pick up the capacitor. I did not sign the work order. Earlier in the year I had purchased a Spring & Fall Service agreement for AC & Heat Checks respectively. The Spring inspection had already been performed. In October when I called to schedule the Fall Heating Inspection. The owner informed me that he used my Fall inspection payment for the Capacitor Repair back in June. My prepaid inspection $'s was for inspection per my contract. I had not received any bill(s) from Andrews to know I had a charge, and how do they have the decision of how to spend my $? In addition, he inflated the June capacitor bill (for the capacitor that wasn't repaired) to the EXACT amount of my fall inspection. I am now out $'s for a repair that wasn't performed, in addition to a prepaid Fall Inspection.
Description of Work: In June we needed a capacitor replaced on our AC Unit.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
Response from ANDREWS HEATING & AIR COND., INC.
We apologize that you feel your experience with our company has not been a good one. However, in response to your claims, the facts of this situation seem to be in question. Our technician arrived at your home on 6/22/2022 for a "no cooling" service call for your 2nd floor Heil AC. Upon inspection, your equipment required a somewhat uncommon capacitor that we do not stock. However, the technician did offer a suitable solution with a part he did have on his van. You preferred that the OEM (original equipment manufacturer) part be ordered and return at a later date to install. We informed you that we would be able to do that but you would have to pay the additional labor and travel expenses for the return visit. You indicated that you would not pay any additional charges...that "it was our problem that we did not have the exact part for my machine". We are an American Standard dealer, not a Heil dealer. It was our understanding that you did not wish for us to make the repair, you refused to sign the invoice for the time we did have in the project, and you were presented with the invoice which was filled out but not totaled for the no ac diagnosis (no parts were billed on this invoice as you claim). The invoice reflected $90 for labor, $45 service charge, and $15 gas surcharge...totaling $150.00. I would be happy to provide a copy of this invoice if you would like, but please realize that this invoice was in no way edited as you claim...these are our established / advertised rates. The cost of your yearly service agreement is $330.00. The first check was performed 5/9/2022. We will be issuing a refund in the amount of $15, which is equal to the unused balance remaining of your service contract ($165) less the unpaid balance for service invoice #33996 dated 6/22/2022 in the amount of $150.00. Thank you.
Ruth T.
03/2016
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Barbara G.
12/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Replaced an old oil furnace with an electric furnace and heat pump.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$12
Craig C.
02/2015
4.0
heating & air conditioning/hvac
  + -1 more
Contract was signed in early December. System completed end of January. They did keep us informed as to why the delays. Work and equipment was high quality and furnace works as advertised (love it). Will use them for maintenance. Drillers seemed especially knowlegeble and skilled in geothermal systems, as we had difficult property for drilling the necessary length of tubing.
Description of Work: Installed geothermal furnance and AC
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
2.0
Yes, I recommend this pro
$25,000
Steven H.
09/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: We got a new AC/Heater unit installed over 2 days. It works great. Within a week, it had quit due to a Freon leak and they came out that day and got it fixed. Have been very happy with their service in the past too.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Ruth T.
03/2012
5.0
heating & air conditioning/hvac
  + -1 more
They are tops.
Description of Work: They do maintenance on my furnace twice a year.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$236
Troy C.
11/2011
5.0
heating & air conditioning/hvac
  + -1 more
I have nothing but good to say about them. if you go with them you will not be disappointed. they are a little higher in price than others but not outragiously. when you consider the high quality products and workmanship that you get the extra $$$ is worth it. The guys always cleaned up at the end of the day, and other than seeing waht was done you wouldnt even know they weere there. very good guys and they do great work.
Description of Work: I had a Water furnace brand goethermal unit vertical loop and all ductwork installed. along with an accuclean air filter and the newest acculink thermostat (which is really cool) that will do so many other things than regulate heat and air. high quality equipment, and workmanship.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30,000
Darlene A.
03/2011
5.0
heating & air conditioning/hvac
  + -1 more
NO PROBLEM. THEY SHOWED UP WHEN THEY SAID AND INSTALLED TIMELY.
Description of Work: Electronic board installed in furnace. This guy could have charged me close to 300.00 but instead he went the extra miles and told me the furnace was still under warranty. I would not have known the difference. This was a furnace install before I bought the home so when I called the closest furnace repair, it so happened they were the ones that installed it and they did not have to inform me it was under warranty. They would have gotten their money sooner had they not told me it was under warranty. THESE PEOPLE ARE HONEST.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro

    Contact information

    447 N 9TH ST, Clinton, IN 47842

    www.andrewsheating.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 12:00 PM

    Licensing

    Bonded
    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Heating and Air Conditioning

    FAQ

    ANDREWS HEATING & AIR COND., INC. is currently rated 4.4 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 9:00 AM - 12:00 PM

    ANDREWS HEATING & AIR COND., INC. accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
    No, ANDREWS HEATING & AIR COND., INC. does not offer free project estimates.
    No, ANDREWS HEATING & AIR COND., INC. does not offer eco-friendly accreditations.
    No, ANDREWS HEATING & AIR COND., INC. does not offer a senior discount.
    Yes, ANDREWS HEATING & AIR COND., INC. offers emergency services.
    Yes, ANDREWS HEATING & AIR COND., INC. offers warranties.
    ANDREWS HEATING & AIR COND., INC. offers the following services: We service most makes and models of residential HVAC equipment.
    We do not offer duct cleaning at this time.

    Contact information

    447 N 9TH ST, Clinton, IN 47842

    www.andrewsheating.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 12:00 PM