Secure Stat HVAC

Charlie gave us a quote, which we approved. Then he gave us an estimated date to start. On the day of the job, he texted ahead to let us know when he would be there. He spent the entire day working on the project, explaining as questions came up exactly what he was doing and why. He asked for us to pay half up front and then the other half upon completion of the job. He did not finish until the job was complete, which in our case meant that he started at approximately 8:15am and did not finish until 10:30pm. He did not want to leave until he had seen the unit working reliably for a period of time. He was very knowledgeable, very professional, and I would highly recommend him to anyone looking to have this kind of work done.

we are very happy with the work done!!! Charlie went beyond what other contractors were going to do. he is extremely knowledgeable and helped us understand what work needed to be done and why, no other a/c service has done that before. His price was a little higher but because he explained the whole process and why things needed to be done this way we felt more comfortable with him decided we trusted him more and that was worth the cost. His work was very meticulous and we are so glad we went with him.

Charlie was quick to respond to the unit not working correctly and then worked with us to explore the different options regarding the different replacement units available, taking into account a wide range of budget options. He was a great resource. Once the decision was made, he worked with us to quickly process the paperwork to get the unit ordered and complete the installation. Charlie is easy to work with and very good about communicating the progress of installation. I would highly recommend him.

The technician was very professional and courteous. Secure Stat was easy to work with and did a very thorough job. Appreciate the attention to detail.

My overall experience was very positive. I had Charlie come out to explain what I wanted to do and get his recommendations on how best to accomplish it. He was able to recommend everything I needed and give me some insight on things to install now, in case I wanted them later. Once we settled on a price, he then worked with my basement contractor to coordinate install dates. He made good on all dates and installation deadlines.