BRUMMETT POOLS

Dale and the entire team were amazing!!!! I’m so happy with all the work the have done and that we have had the opportunity to meet such great people! They have and continue to go above and beyond! Highly recommended!!!

They did an ok job. They were vague on when to expect their initial appointment and could not finish opening the pool due to missing parts. They sold us the missing parts and some chemicals which were on top of the cost of opening the pool. We had a follow up appointment to help finish opening it, and to do “pool school.” The pool school was limited in what it covered but comprehensive enough to teach us the equipment. we have had to follow up with more questions. Brummett has been difficult to get a follow up appointment with leaving us with the sense that the 2-3 people working there are overloaded with customers. At this time we still have a cloudy pool and are figuring out how to work it with Backyard Staycations.

unknown

Excellent pool quality. Great customer service during purchase and install. Terrible customer service when a problem arises later. They will not even return a phone call. They have an exclusive in the area with the manufacturer so if you have problems, there's no one else in the area that can respond. It's a big investment - then to have no one that you can go to when there is a problem is very frustrating. The company has been in business for 30+ years, which I placed alot of importance on but the second generation is running the business now.

THEY WERE AVERAGE. I WAS HOPING FOR A LOT BETTER SERVICE AFTER THE POOL WAS INSTALLED. THEIR RESPONSIVENESS WAS FINE. I HAD SOME PROBLEMS AFTERWARDS, BUT THEIR RESPONSIVENESS WAS POOR.

THEY COME WHEN WE CALL & GET IT ALL READY FOR OUR DERBY PARTY & WE HAVE NEVER HAD A PROBLEM WITH THEM. THEY COME RIGHT AWAY. WHEN THE TARP FALLS IN THEY ARE GOOD ABOUT GETTING IT OUT.