Allie's Specialized Cleaning

IT DIDNT GO!!!!!! THE SERVICES REQUESTED BY MY DAUGHTER, AS A HOPEFUL AND ABSOLUTELY NECESSARY XMAS GIFT TO ME, IN THE FORM OF A XMAS GIFT CERTIFICATE FOR A “DEEP CLEANING SESSION”, FROM ALLIE’s SPECIALIZED HOUSEKEEPING SERVICES, HAVE NEVER BEEN SCHEDULED AND HAVE NEVER BEEN RENDERED. My health is very bad & challenging related to multiple complicated spine surgeries, which have left me “wheelchair-bound” on some days, otherwiseand some days, I must use a walker minimally every day in moving within many of our rooms, such as bathroom, kitchen, etc. I have known Allie for many years and she has provided housekeeping services for me at random requests. When we first began working with one another, she provided housekeeping services for me on a regular bi-monthly schedule. I was a customer of Allie‘s, shortly after her company started, after my initial injury, in falling down several steps causing multiple level spinal fractures, and now with complex rheumatoid arthritis. My daughter purchased a Christmas gift for me from Allie which was a deep cleaning session gift certificate. Because I have been in and out of the hospital over the last few years, And since both of my parents passed away and my husband’s parents passed away, all within the last 6 years, I have not had an opportunity to schedule this session. I have attempted to reach out to Allie multiple times, every month, since starting in Spring of this year, 2022. Out of the many phone calls that I have attempted to connect with Allie, she has only answered her phone once, and has never acknowledged my multiple text messages & multiple phone calls that I have sent to her likewise, requesting total refund to my daughter for services and unrendered. Of course given her very very rude and impolite business practices and not being able to contact with her, and given the fact that she accepted full payment for the gift certificate from my daughter, and since she has not rendered services as advertised and promised, I consider this entire situation intended theft and personal/family deception. I have exhausted all of my efforts in trying to contact Allie. Her business practices are totally unacceptable. Her blatant disregard and refusal to recall me about this situation is disgusting and inappropriate and illegal in my mind. She has stolen a great deal of $ from my daughter, several hundred dollars for services not rendered for the deep cleaning services that my daughter purchased for me for Christmas. ALLIE IS A THIEF. ALLIE IS A LISR. ALLIE CANNOT BE TRUSTED. ALLIE RUNS A VERY DARK, SHABBY “BUSINESS” ALLIE IS UNRELIABLE. ALLIE IS PHONY AND A FAKE. ALLIES HOUSE CLEANING SERVICES ARE INCOMPLETE, AND SPOTTY ALLIE DOES NOT STAND BY INCOMPLETE JOBS ALLIES STAFFING TURNS OVER RIDICULOUSLY ALLIES CACUUMS AND OTHER SUPPLIES ARE FILTHY DIRTY ALLIES EMPLOYEES THROW CIGARETTE BUDS IN CUSTOMERS LAWN AREAS I HAVE WITNESSED STAFF SITTING UPON THE SIDE OF MY MASTER BEDROOM JACUZZI TUB SCROLLING THEIR PHONES, etc AND NOT CLEANING, AS HIRED……. ALLIES HOUSE CLEANING BUSINESS FUNCTIONS THAT IS IN PLACE TO DECEIVE PERSONS WHO TRUST HER IN SHOWING UP AND PERFORMING THE REQUESTED BUSINESS SERVICES. ALLIES ENTIRE “PERSONA” IS NOT TO BE TRUSTED IN ANY WAY. I WILL FILE A POLICE REPORT FOR FINANCIAL MONETARY THEFT AND DECEPTION AND FALSE ADVERTISEMENT, etc. ALLIES SPECIALIZED HOUSEKEEPING BUSINESS - SCAM. SCAM. SCAM. AND………. ALLIE IS AN DECEITFUL THIEF AND CRIMINAL. NEVER USE THIS PATHETIC USELESS BUSINESS FOR ANY TYPE OF SERVICE!!!!!!!!!!!

Good at first. Then quality slacked. Then punctuality and responsiveness slacked.

When they left my home was clean.

It went so well that I am now using Allie's weekly. The first cleaning person she sent over was not a good fit, but I felt comfortable communicating this to Allie and she found someone else for the next week. Things have been going smoothly since then. I have had many housekeepers over the years and have had problems with every one of them. I was starting to feel resigned to never finding someone that I could trust and was dependable. I am not good at confrontation and have had people take advantage of me in the past. It is so good to have someone that I trust and that I know will show up when they're scheduled to. Thank you Allie!

Please see details above.

I called on short notice, during Derby week, for those of you familiar with the Kentuckiana area during The Derby, you know my late calling was not helpful. Alas, I got lucky, and they had a cancelation on the very day I was hoping for! The lady arrived a few minutes early(didn't call first as promised) but that was fine with me. I hired them to clean walls, and baseboards in a room with heavy sooting on the walls. They did as good a job as possible without removing the paint, and she was very meek, and polite. The rate was exceptional, but I tipped the lady a bit extra. Overall a good service.

unknown

We usually have the same person, Rhiannon. If she can"t make it, there is an alternate person who comes, Debbie. They are both pleasant, honest, and thorough. Rhiannon has been coming for years. She is wonderful! Allie, is very responsive, is easily available, and pleasant to deal with.

The woman who cleaned was late arriving. Her vacuum broke and she didn't finish the vacuuming. The owner gave me a partial refund and was easy to work with.

She has people working for her and they come every other week. I pay $90 a visit and I pay $180 a month. They are very reliable. As soon as they get here they call Allie to let her know they are here so that she knows that they made it on time. They call before they leave so that she knows the time they left. They do all that I want done. She bills monthly and she bills in arrears so if there is a problem she clears up the problem or gives you a credit before you ever get billed.