Illiana Heating & Air Conditioning Inc

I had been using Illiana for regular maintenance on my heating and cooling systems. In December, during a regular inspection of my furnace, they determined I had a cracked heat exchanger on my over-20-year-old furnace. The next day, I went through the options with Dan, the sales representative, and selected a furnace system (I also elected to have a new air conditioner put in as well, since I wanted to upgrade both systems). Unfortunately, over the next day or so, my furnace would periodically stop working, due to the fact that the safety switch and the furnace door were no longer in sync. I called Illiana on a Saturday morning, which happened to be one of the first big snows of the year. They came right out despite the nasty weather and made the fix for no charge to get me through until my appointment for the furnace installation. The furnace installation was relatively quick and went through without a hitch. Jeff, the technician, showed me the system once installation was completed and left no sign he had ever been there, other than the brand new furnace. As promised, Illiana called early in the spring to set up an appointment for a/c install. Again, this was a quick process, although the company had to return to charge up the a/c, since it was a bit chilly on my install date to do so. The charging took longer than anticipated, because the thermostat and a/c were not compatible. Jeff worked patiently through the problem and installed a new thermostat, without charge. I have been very happy with the service I received and the performance of my systems thus far. The price was fair, and the company has been very pleasant to work with. Also, the company extended my maintenance agreement to include an additional 6 months of service since I had purchased the two new systems. Most companies would not have recognized that my regular winter service appointment wasn't actually completed, so I appreciate that.

Technician Gary cleaned the condenser coil thoroughly, hooked up gauges, and checked the unit for proper operation. He was prompt, polite, and professional. I would not hesitate on using Illiana in the future.

Very good people to work with. We used this company prior for repairs, etc. We were having our basement waterproofed the day before new furnace installation, so Illiana was very accommodating in taking out the old furnace the day before Perma-Seal came. THANK YOU.

Went very well. Please with tech and service. Signed a contract for annual service of air and heat.

I've been using them for the past seven years and they were excellent. They have good service, have timely work, good quality of work and the price is fair. They were on time, professional and friendly. I had a good experience with them and I trust them.

Went extremely well. Service man came when he said he would and furnace and new furnace was working in less than 4 hours.

They were prompt for the appointment and explained everything well to me. The installation went well and it seems to be working fine. Scheduling went perfect and I was able to get in earlier than anticipated. One technician came to install the new system and it took 3 hours to complete the work. They were able to applied some discounts for me so I was happy with the deal I received.

Installers showed up on time. They did a very professional job. After installation, clean up was good. Kevin explained operation of new a/c and furnace. Everything was to my satisfaction. I would recommend this company to anyone who needs a furnace or a/c replacement or service of any kind.

Illiana Heating & Air Conditioning Inc. did a good job cleaning the ducts. There's not too much to do to tune up a furnace. It was already running okay. They cleaned it and checked all the electrical parts.

All went as planned with no issues....

They came at the time they said, removed my old furnace and installed a new one. They explained everything to me before they left. They did a great job and I would recommend them to anyone.

t week!HE showed up and was very professional, checked furnace and found the crack , recomended not to use, having a new one installed nex

I contacted this company to perform air duct and furnace cleaning services, based on their Angie's List reviews. Although their office staff was nice enough, I will not be patronizing them again. My house was the first house scheduled for air duct and furnace-cleaning on a Monday morning. Despite that, the technician showed up nearly 90 minutes late. (I don't care how good of a job you do; if you don't respect my time, you will not be getting my business.) When he finally did arrive, he did an okay job cleaning the ducts, but took nearly five hours to do so, even though I had removed every register, and his access to each vent should have been very easy to negotiate. Also, I'm not sure that he sprayed the anti-microbial that the company describes in its online videos. The tech nearly left without cleaning the furnace, even though it was very clear from my emails and conversations with the Illiana office staff that we were paying for that service. Upon opening the front of the furnace, he said he notice several cracks in the firewall, and immediately condemned it, saying he had to turn it off and that we should not run it. Despite that, I was charged the full amount for the furnace cleaning. Let me repeat: the tech charged me for cleaning an appliance he said I could not use. I had some other HVAC companies examine the furnace later on, and while they agreed there was a lot of wear & tear on the furnace, it was not clear that it could not be operated. They also remarked that it not appear to be cleaned very well, if at all.

The crew is very polite and courteous. They are here when they say they are going to be here. Illiana does wonderful work.

Very professional company with great employees! I would recommend them to everyone.

only service actually performed was check of the A/C, identifiication of some type of incompatability between the A/C and furnace. i would not use them again to either buy or maintain a system because i expect a tech to be willing and able to explain what they are doing and i was left with the impression of dishonesty when i was contacted for an estimate that i never requested

Excellent service--owner came out the same day I called, gave an estimate, plus various options. Serviceman came out within 5 days and installed the new unit.

Illiana Heating & Air Conditioning Inc When the fellows from Illiana Heating & Air Conditioning Inc. come out, they don't smell like cigarettes. They are prompt, thorough, clean up after themselves, and always very informative. Illiana Heating & Air Conditioning Inc does a very good job.

We decided to replace an old but working heating and air conditioning system to take advantage of the federal tax credits. We received four bids for the work and Illiana was on the higher side of the four bids but not the most expensive. The sales rep came out to our house, evaluated the project and took measurements. He explained the different options and gave us a good, better and best alternative. He also explained the tax credits and helped us understand what we needed to qualify. We received his bid by email within a couple of days. We spoke several times as we navigated through all the estimates. We decided to go with Illiana as they had the best mixture of quality product, flexibility and reasonable price. They also had the best guarantee. I left for work on installation day early in the morning and the workers arrived promptly at 8:00 AM. When i returned home in the afternoon, they had completed the job including replacing the hot water heater. I was amazed that they did not leave any mess. In fact, if it wasn't for the new equipment, you wouldn't have known that they were there working. I also appreciated the nice install job that they did in that they tied off all the wires and did a thorough job of caulking the openings. The whole process from estimate to install was just completely painless. They were very easy to work with and we are completely satisfied. We now have been through all four seasons with the new furnace and air conditioner and haven't had one issue with them. We are seeing the savings that they had estimated in our electric and gas bill. The units are very quiet, easy to operate and haven't given us one problem. We are completely satisfied with their work and would not hesitate to recommend them.

Terrible. Very unprofessional behavior, no follow up, Overall very poor customer service. I don't see these guys being in business too much longer.

Please see above. In addition the technician was courteous, removed his shoes, cleaned up after himself, wiped down vents, and explained bill in full

They were professional, responsive and punctual. I thought that their prices were competitive.

They were very good and they showed up on time. They were very professional and I actually did all my business over the phone with them. They were very trustworthy and reliable.

They were wonderful to work with. They responded right away when I called about the problem. They were very knowledgeable and told me exactly what was needed. They did the job in one day and they were very respectful and neat, cleaning everything up perfectly.

Illiana is great to work with. They come out on time and if I ever have a problem, they respond quickly. They do quality work and are very responsible. I trust their work. I had used other Heating & A/C companies before, but I like this one the best.