Worthington Design & Remodeling

Case recommended that call Linda Westover from the Tile Shop to help us coordinate choosing the tile to match the rest of the bath. It was a great recommendation, she figured out exactly what we needed. They collected all the materials that were needed and brought them to the job site for us. Then they made sure that they took the time to do the job correctly and the finished product was everything we could ask for and more. We would certainly use them aging for more tile work

My husband and i were looking into removing our existing deck and replacing it with a stone patio complete with outdoor kitchen. I called Case as one of my 3 estimates or bids. We were warmly greeted and even had our names in print on the welcome sign. We were led through a beautiful office into a conference room with a large flat screen TV. They were most professional. They listened to our ideas and asked appropriate questions. They shared with us the plans of another client who was working on a similar project. The plans as well as their ability to show them in 3D were very impressive. At the next meeting, I was asked to pay a $950.00 fee in order to continue. The fee would be used toward the project so I agreed. They came up with a preliminary design. Now, it was time to make selections...... and pay another fee. This time it was $5000.00, but again, it was toward the project so I agreed and paid the fee. My project manager was very professional and pleasant to work with. With his help, I chose all the materials. At my next meeting, they gave me a price for the project based on my selections. The price was more than my husband and I paid for our first 2 homes. I asked for a line by line break down of what I was paying for. This was not my first time with a construction project and I knew how much I had paid for things in the past. I found their pricing to be beyond unreasonable. Their quote for the granite was 3X more than I had recently paid in a master bath project. Based on this 1 number, we decided that it was time to get some other bids. I found out that the $6000.00 didn't even buy the plans. I did however get many phone calls from the project manager suggesting ways to "get closer to budget" Where were those ideas at the start??? It was an expensive lesson but, a lesson learned, none the less. I have no ill will toward Case Design. Larry Green is a very nice man. His staff is wonderful and I know that they do good work. They just won't be doing it at my house.

I went to a seminar one evening at their Carmel location. It was interesting and they were obviously skilled and professional. We wanted to have some work done to our kitchen/dining area. One of their designers came out. She was stylish, knowledgable, witty and creative. We enjoyed talking with her a lot. We then went into their offices - maybe two or three weeks later. She had some ideas, but it was pretty much stuff we'd already talked about. They gave us a range, as they said they would do. It was not as wide a range as we'd hoped and it was more than we could justify at that time. If we'd felt okay spending the money at that time, we might have continued with them. Instead we settled, again, for a refurbish. We bought good quality custom wood drawer fronts and doors and some doors with glass inserts. We also bought new hardware, a new table and chairs, new lights, a funky sideboard with character and changed the window treatments. We hired a very good painter and between his efforts and ours it dressed up our kitchen very nicely - for under $4000.

We went to a seminar, and we were impressed with their seminar. We had them come out, and they had a professional designer assigned to our remodel. After we decided to go ahead with it, they introduced us to what they considered to be an elite carpenter who was in-charge with both projects. It was wonderful working with him and working with case and everything. The lead carpenter had overseen everything. He made sure that everybody were they were supposed to be, all the materials were they were supposed to be, and installed when they were supposed to be. Everything that they did was wonderful.

We interviewed various design-build companies in June 2012. We decided to go with Case Design because they made us comfortable with their process. While others charged a hefty up front cost (sometimes open ended with an independent designer) for the design process, Case only requires a minimal cash commitment for the initial design plans that would be rolled into the final cost. Deborah Mader, their interior designer, did a great job conceptualizing changes that could be made and made the work areas most functional. She also helped in preventing us from making major gaffs in the decor. A lot of time was spent in meeting with the design team to make the kitchen layout meet our lifestyle and selecting the materials & appliances used in the remodel. After the initial design plans were approved by us and their structural engineers approved that the contemplated changes were feasible, we had a meeting with the production manager, Andy Haldrup, and the lead carpenter, Mike Summers who went over the the construction process. Construction started in mid October. Mike Summers was not only a master craftsman but he was very conscientious in keeping the construction process tidy. Dust barriers were put up to prevent debris from going into non-construction areas and the last work hour daily was spent cleaning up. The floor plan called for major changes. The original pantry was eliminated and walls were removed. A new entry way from the kitchen to the formal dinning room. A new bar area was created and a new pantry was made using space in the existing laundry room. Most structural issues were anticipated in the design process and those that arose during the construction phase were adroitly handled by Case. When unexpected issues arose, Case was prompt in consulting with us about the situation and presenting us viable options. Overall, the construction process proceeded as anticipated and even during the holiday season, Case stayed very near the construction timeline. Post construction clean up was smooth. The final cost was in line with what was in the original estimate. Now we have an updated areas that not only look beautiful but also function beautifully as well.

Pros and Cons. Pros - they have a "neat" computer system to let you see the changes before they are approved and implemented. One point of contact is great; Design help would be great! Seems like it would flow nice. Cons - we were very disappointed in the first meeting. 1) seems like person who came to house did not take very good notes...meaning, many things we wanted addressed were not even part of the first presentation at their office...the lady "assigned" to us did not seem to know the things we had asked of the original sales person. (We understand that they don't want to invest too much time into a project before someone has committed to using them.....but i felt like very little was heard or passed on for our first meeting at the office). We felt like we wasted our time. 2) given the fact that they had very little detail/meat to their presentation, I have no idea how they came up with a $30K price. They would be better off NOT giving a price....but showing before/after pics of other jobs and THOSE prices. That really turned us off. Bottom line....with project management from our end, we can save money and still get the job done. Granted, it won't be as fast, but.....we are oK with that.

We had a very lovely woman come to our home. Arrived on time, asked a few questions, took some pictures and left. Altogether, took maybe 10 minutes. We scheduled a follow up appointment to go over her thoughts. I will be the first to admit, I know really little about bathroom remodels or how the process works. When we arrived at the meeting, the designer that I had met with no longer worked for the company. We sat down with another designer who was going by the notes the other staff member had made during our brief 10 minute appointment. The designer admitted that she was just going by the notes and the pictures that the original person had taken were missing. One of the things that I talked about with the original person was how this process was going to work. She was going to show us this program that would give us an idea of what we could expect. It would not be exact and would not include the design elements but give us an idea what they will do with the pictures and measurements of our. Since they did not have our pictures, we were left with a demo of someone else's bathroom. Not at all helpful. Did the new person just figure out right before the meeting that she had no pictures? There was plenty of time between the first consultation and the meeting that they could have called and admitted there was a problem. We could have rescheduled. So with a written summary of the 10 minute consult, no pictures and no demo, a person who has never seen our house, told us that the project would cost around $20,000.00 on the low end and $22500.00 on the high end. ( I want to point out this is a kids, hallway bath room.) I have to this day no idea where they came up with those numbers. They had some sheet which I would not in any terms broke down the costs. Terms were vague. For example the grade of the materials was notated but no example or definition or example of what that meant. How much was the labor? How much would the tile run? What about the tub or vanity? I don't think it is unreasonable to know how they get these numbers. To add further insult to the whole process, they wanted a $750.00 deposit to actually do the design work and then added that the price that quote is the price that it will be no overages. Big deal, with no helpful information, they could do what ever they wanted and charge what ever they wanted. Just these numbers that have no real reference for comparison. This was job interview and they failed. I understand that they do a job and feel that they are skilled at it but can they at least make and attempt to educate the consumer (me) who is looking to hire them as to the value they can bring. Show us examples of what at $20,000.00 kids bathroom looks like. Make me understand why I should believe that this bathroom should cost $20,000.00 and why should I trust them with this project if they can't keep track of my information or the pictures that they took in the privacy of my home. The second designer, after our meeting, followed up with us. She emailed that she had run through the notes again and after speaking with us, that she would have gone a different direction that would have set the price $18,000.00 to $20,000.00.

The problem was I scheduled the work to be done several weeks in advance. The night before it was supposed to be done, they emailed me to tell me they wouldn't be able to make it. Then someone was to be there at 8am the following Monday and no one came. I called the office and they let me know they had a meeting in Zionsville and he would be there later. He didn't show up until 10:30am. I had to buy new wire and new chain because we put the chandelier up too high (that was our fault, not his). He had to come back to lower the chandelier. He rescheduled again and then he didn't show up by the time he was supposed to be there. I called him several times and he never returned my calls or answered the phone. I talked to Larry, the owner, and he was unaware that his worker had not been returning my phone calls. He said the scheduling should have been done through the office. Larry offered to have someone come and lower the light for free. I don't ever want them in my house again. I refused his offer. I have other work that needs to be done as well and I told Larry I appreciated the offer but twice by the end of the day when the work was supposed to be completed it wasn't. I can't do business that way. I need someone that's dependable and will show up. The work that he did the quality was good, but the dependability was an F.

I could not have been happier with all their thoughtful advice on design and then with the acutal construction. All of their staff is wonderful to work with, and I felt very comfortable with them in my house. The finished product looks amazing!

We recieved an estimate from Case to make some minor changes to our kitchen, including removing a set of cabinets over the penninsula, removing a closet, repairing the flooring, adding lights, and building a pantry. Their estimate was over twice the price of what we received from 3 other highly rated companies that we found on Angie's List and included outragous items like $3000 to repaint our very small kitchen. We ended up paying a reputable contractor $11,000 for the whole job (and no, we did not pick the cheapest bid) and Case wanted $22,000. For reasons that were unclear, they also wanted to charge us $750 for a computer visualization of our very minor changes--that might be great if you are gutting a kitchen and moving stuff, but it was completely unnecessary for our tiny job. Somehow, they just could not adjust their sledgehammer approach when all we wanted was some cosmetic surgery. Additionally, the person who gave us the estimate made a homophobic comment about my husband's name (it is often used for girls, too), which is ironic since the male Case employee's name was KELLY. Would he not want our business if we were two women? That is the feeling I got. Lovely. Overall, a horrible waste of out time.

It was a wonderful experience.

Very good design and pre-construction preparation Appreciated the weekly update/communication Very good quality finish Very responsive to the minor challenges faced along the way (as one gets with all tasks such as this e.g., unexpected wiring/plumbing) Stuck to agreed budget Cleaned up every day Very flexible so we had minimum downtime with our washer/dryer Overall a very satisfactory experience and would highly recommend (Russ/designer and Roger/carpenter - great guys)

If possible, the bathrooms were even more spectacular that we anticipated. No surprises and no real issues. If we had any concerns they were addressed immediately. I would highly recommend Case to anyone considering remodeling.

The design phase started at the beginning of April and the construction phase began at the end of May. The design team was responsive to our need to get the job started in a timely fashion. We were told that our project would take approximately eight weeks, and our project was finished on August 10th. Our head carpenter was a total professional and he oversaw the entire job from start to finish. If we had questions along the way, he was the liaison between Case and ourselves, and he was extremely responsive to our needs. Communication was clear throughout the process and everyone employed at Case was a delight to work with. I can saywithout a doubt that our addition and deck are beautifully crafted. We will enjoy the deck and 4-season rooms for years to come. You can't go wrong dealing with a professional organization like Case Remodeling. We are delighted and 100% pleased with the work they did for us.

So far we are happy with them. I liked that they gave us three options as far as how to do the job, and they've been very responsive about coming out and meeting with us. Their pricing was very competitive as well.

We liked the installer but my wife didn't care for the office person.

We had someone else do the granite countertops and tile work. We had a couple of different bids and they were the bid that I chose. They were prompt and timely. They had a variety of trades available. We ran into some plumbing issues and it was helpful that they were able to get somebody out to take care of it. It was unexpected and the cost for that was very reasonable. It did not change my opinion of their services. They raised the height of the ceiling of my kitchen.

Case Design / Remodeling price was way to high. I decided not to have the work done. They are very professional and organized. They do a lot of different things.

It was fair. The guy did a good job but we told him that we would purchase the wood ourselves because we didn't want him to buy it from Menard's. He left a hole underneath and we had to patch it ourselves.

I was not impressed with them. They did not seem qualified to do this job. They just didn't seem like they could do it. They didn't seem knowledgeable; I think I had better understanding of the project than they did. They didn't seem competent. There was some drywall repair that needed to be done in the basement and in addition to that I was going to have them build a closet in the basement.

The quality of their work was very good. I would use them again.

Case Design / Remodeling took a wall out and refinished it. They were very professional. I think they were a little slow to respond. And a little over priced. I would recommend them for a big job. I would use them again after negotiating with them.

I really liked their process thru the design stage. I did not have any experience with them actually executing the project.

They have been a really good company to work with. We really liked their personnel in their office, and the guys who worked here were very nice and good. I didn’t have to worry about smoking as nobody smoked on the property, and I liked that. They weren’t leaving and taking smoke breaks and things like that, so I really appreciated that. They were very gentlemanly men, and they were fairly prompt. Sometimes, projects get delayed and we did have delays, but generally they tried to get to it, like something wouldn’t come in that they were supposed to be working on, and then they couldn’t come and do it, so we did have some annoying delays, but they dealt with things very well. Their price seemed to be fair.

They were skilled and professional. They did a nice job.