Worthington Design & Remodeling

They did a great job. We were very happy with them. It was just a really good experience. They spent a lot of time in design. They have a lot of software that allows you to visualize what's going to happen to the space. We changed up quite a few things and we spent a lot of time to have meetings with their designers. The carpenter they had was just fabulous. He did a great job, was super professional and very efficient. He was very tidy. They did a great job. They had great follow up. I would give them my highest recommendation.

Absolute A's! This was a major upstairs remodel to add a full bath, from a half bath, also reclaimed attic space for a small library. Also a very large closet. We live in a historic home, and they were very respectful of the history and structural needs. They were able to modernize the amenities, but kept the design traditional. Case Design cost a little more then the others, but the timeliness, cleanliness, quality and ability to work with different designers and contractors made it well worth it. In example, we put in a separate zoned furnace/air conditioner upstairs and we used a different designer than Case. So even though Case didn't normally work with that specific designer, they worked well together to do get a great end result.

GREAT. I attended a spring seminar sponsored by Case Design and was impressed from the start. From the first appointment with the designer, all the way through the process, planning, selecting materials, meeting the team, it was a good experience and the end result - my new kitchen - is great! The Case staff are all highly skilled and professiona and NICE people. Very punctual. I received daily updates and was informed if there were any delays (there were very few!). The only issues I had at all were a couple of days when the painters were a little sloppy in their cleanup. Other than, I would recomment Case for your next kitchen remodel. They are a great group of folks! I can honestly say that having my kitchen "torn up" for 3 weeks was not that bad - but very much worth it to see the end product!

The job went very well. They helped us design the layout of our finished basement. They listened to what we wanted and were flexible when we wanted to change things. They helped us every step of the way. David our project manager was great and Liz our decorator was fabulous. She helped us pick out colors, counter tops, cabinets, fixtures, etc. Mark, our lead carpenter, was amazing. He is so talented and very patient. I would definitely hire them again. They are not the cheapest remodeling company but were worth it for how smoothly it went and the finished project.

The job was well done and the carpentry superb, kitchen tile floors are great, slight problem with countertop backsplash but we worked it out as best we could. Love the results.

Our design consultant took us to showrooms to pick the materials for the project. From demolition and removal of everything in the kitchen (appliances, flooring, cabinets, lighting) to beautiful finished room took only 4 weeks. Our project manager was great about accommodating our situation (home business with employees, 3 large dogs) and unexpected things that came up (the sub floor was rotten where the old refrigerator had leaked, the cook top vent required special installation, half way through the kitchen remodel we decided to remodel the bath too). All of the materials and workmanship were excellent. They exceeded my expectations.

They were very friendly, nice and accommodating. They were punctual and professional. The pricing was reasonable.

This was by far the best, most professional remodel I have ever gone through. You would hardly know they were here, and there was never a mess .Expensive yes, but I got exactly what I wanted and enjoy peace of mind with regard to the quality and the fact that they stand behind their work. I will use them again soon.

About a month or so after the work was performed, I went to paint the areas that had supposedly been repaired by Case. When I got on a ladder and looked closely, I found unsanded areas, loose paint, rough caulking, and areas that had not been filled or smoothed properly. I sent the company an email (with photos of the work) and requested a refund, as I had to re-do much of the work to make it suitable for painting. In return, I received a one-line email that essentially said "you still owe us for the electrical work" (a separate job done two weeks ago for which I had not yet been billed by Case). There was no apology, and no attempt to address my problem. After an exchange of emails in which I was told that they "did not work on that part of the wall" (untrue) they offered to refund for the shoddy work. I'm writing this review not only in response to having the work poorly done, but to the very unpleasant customer service experience which followed.

We met with Case at their office to start the process. I have to say it was a wonderful experience. From the onset they were totally professional. Dan was our project carpenter and we couldn't have wished for a more competent person. At the end of each day, he cleaned up all the mess. He was quiet and during the process he answered any questions had. He was a complete joy. Now the bathroom is finished and it is absolutely beautiful. Case will defintely be our remodeler in the future.

They did a nice job. All the work was well done. It's a little pricey, but they did a good job.

It's great, they're a very good company. They're very nice. I think price is a little high.

Do not agree with the Case business model. The first meeting was on site to take measurements. The second, and last, meeting was at the Case office. This meeting was a sales meeting that marketed Case---and provided the prospective customer nothing of value. In the Case business model, the customer pays for any design up front.

Far too expensive for what we needed and wound up doing the bathroom remodel ourselves for a fraction of the cost. Had we proceeded, we would have over-improved for that house.

The price was reasonable for the job they did. I got several estimates and I’m not sure what their price was. They did high quality work, but their salesmanship is much desired which is a part of their customer service.

I'll let you know when they complete the job.

I will begin by saying that Case is not the cheapest service provider you will ever deal with, and I probably could have gotten this job done more inexpensively, but I had seen their work and felt confident that they could accomplish what we wanted. So I know we paid a premium, but given the fact that we weren't sure exactly what we wanted or how to do it, I was prepared for that. Their design people spent a lot of time with us discussing options and possible materials and they got really close to what I had envisioned with the first drawing. We were not in any hurry, so the design process took longer than it might have had we had a deadline, but this gave us a lot of time to think about what we were doing. Once the project was underway, it went fairly quickly and smoothly. They had a challenge because our floor was not level and they had to allow for that. I thought they did an excellent job of accommodating the floor and effect it had on everything on the project. They got it near perfect and with what they had to deal with, I was very happy with that. We had a couple of questions along the way and they did not hesitate to send out the project manager to look at our concerns. I am pleased with the result and would recommend them.

It went fine. We loved the carpenter. The design took a little long, which upset us because we were expecting to pay for a shorter time span and they went way over budget. Larry Green worked with us and came to an agreement with us on the price. Any little problem that came up, Larry would take care of it.

They were amazing. We will definitely use them for all of our home remodeling projects. They were professional, on time and walked us through the whole process. Every single person we dealt with did their job very well. It was an expensive project.

They came out to do a free estimate. The representative was on time, professional and he took detailed notes, measuring everything and taking photos. They scheduled an appointment for me to meet at their offices. They had a folder of information for me about Case and the representative walked me through examples of similar jobs they had completed for other clients. Using a graphic software program, he projected it on a screen showing me the layout and photos of the final project. He gave me a broad estimate range for my job of +/- $10,000. To get a more exact estimate I would have had to pay them a retainer. Since the lower end of their estimate range was still significantly higher than any of the other estimates I had gotten, I did not pursue the it further. Case has very nice offices and seem to specialize in high-end clients. If this is what you are looking for and you don't mind spending the money, they will most likely do a very nice job for you.

Great experience! Very competent and punctual lead carpenter. Friendly and knowledgeable designer. Finished when promised!

Every job that Case did for my house was excellent. The drywall repair was perfect and matched the preexisting cieling and wall so well that you can not tell that it was repaired. The supports came out well so that now the shelves are level and my door are sealed properly. The workers call often and they explain what they are doing and make sure you know what is happening and what you are being charged for. They do a very professional job and they are always on time.

They were outrageously expensive but their presentation was extremely professional and thorough. They definitely are geared towards working with people with deep pockets.

Case was very easy to deal with. From the numerous design sessions through tear out to the actual remodeling all of the Case employees were pleasant, professional and honest. They listened to our wants and needs, created designs that met those needs, suggested improvements and listened careful to our feedback. We remodeled our entire home (every single room) and went through the design process for each room and then worked with case for a construction schedule that worked for us. I have always believed that you do not measure a service provider by if an issue occurs but what they do when one does. In gutting and remodeling the entire house surpizes were bound to occur. Very few actually did (Case was amazingly thorough in prepping for the remodel). We had two issues of significance. Case resolved both immediately and 100% to our satisfaction. It was obvious that their employees are passionate about what they do. The end result has exceeded our expectations. During the 10 week project each employee from Case was a pleasure to work with: electricians, carpenters, plumbers. Each was obviously an expert and dedicated to providing the highest quality product possible. I could not recommend them more highly. The experience which could have easily been fraught with stress and anxiety was actually incredibly pleasant and even fun.

Case took care of every detail from start to finish. There were so many details with a project of this size that we would have overlooked tons of things ourselves. Once the designer got a sense of our style he helped narrow our choices down so we weren't overwhelmed with everything. When the project moved to the construction phase that team did everything to make sure we were happy with each step. When work was completed they were very specific with the punch list to make sure we were absolutely satisfied. There was no detail too small for us to mention & they even noticed a few things we didn't. In full disclosure I do have to say that Case didn't think they needed to get a permit for the work so when the inspector came by to check out an unrelated project he did issue a Stop Work order. That held us up for a few days but things were back in full swing quickly. Also, the person that measured for the flooring was off by a couple hundred sq. ft. Since it was considered special order we are unable to return the excess. However, Case has assured me they will work to remedy the situation since it was not our error.