Worthington Design & Remodeling

They communicate well and document all their work well. They did a terrific job, they worked hard, took care of the job and honored their original estimate despite the job being a lot bigger than anticipated. They met our needs even as they shifted. They work with their customer's to get them what they need, not what the company wants to do. I got what I paid for. They worked in a timely fashion. I was very happy with the result

Scheduling was farther out than I would have liked.... 2-3 weeks, but was made aware of this at the first phone call. Service person was on time, courteous, and did a good job fitting an old door into a new location. Made me aware right away how much more it would cost to have the door reversed with hinges and latch on the opposite side. The door was 2" too short and Cecil figured out an inexpensive and adequate solution to this problem. Garbage disposal was installed after a bit of a delay due to a missing part on the disposal. Cecil told us what needed to be done to finish the job, and it was quickly remedied. Sad to say, he was unable to install the thermostat because it required electrician's skills.

They were very responsive and helpful. The process they have set up ensures that they are doing the exact work you need to have done. Scott Brinker and Brad Krauss did an excellent job and communicated very well so that we always knew what was going on. Everything was great and we would use them again.

Very professional, punctual and did a good job.

Excellent. Workmen arrived on time, examined the problem, and proceeded to perform the work efficiently and effectively. Did a great job.

All case workers on this job were excellent. Scott Brinker did majority of work on this remodel and hard working, punctual, knowledgeable and genuinely friendly and pleasant to be around. Kevin Rogers was a good problem-solving plumber and was always here when needed. Randy handled a difficult demolition well. Worked hard.

They were recommended to us. It took a very long time because sometimes people didn't show up. Now we are getting the floor cleaned, sealed, and grouted because they didn't do that. It wasn't a happy experience.

He did a very professional job. We had four different people come out and give us bids and Jim's was by far in a way the most knowledgeable and professional. We agreed to have them do the job. They had to build a new staircase, which was a curved stairway, and the two workers were Doug and Neil. They built the stairwell, built a book case for us to put where the fountain was and repaired the walls where the fountain had been. They did an outstanding job. Mauricio primed and painted all of the new wood and then painted two coats of paint on the entire stairway and railings. They subcontracted the flooring for the laundry room and behind the bar to a home improvement company and that work was done in an excellent fashion. We were very pleased with the entire job that they did.

The entire experience from booking the appointment to the completion of the work went very smoothly. The Case representative assigned to my project, Tom Robinson, arrived on time and was extremely professional. We discussed the various tasks that needed attention. He performed every task (even one that I added on that day) in both a professional and efficient manner. I will not hesitate to recommend Tom to friends and will definitely use Case and Tom Robinson in the future.

Quote was reasonable. Jim Issac was very helpful in ordering columns from right company. When columns arrived, they were right there in unloading them. All personnel started in a timely and professional manner, and worked hard relentlessly to finish the job as expected. Tim Kraus (lead carpenter) with his men, especially Brad Kraus and Scott Brinker, did an excellent job in restoring the porch of our jewel house. Tim was always approachable, polite and amenable to suggestions. He communicated very well as the job was progressing. In short, we were pleased with all aspects of work.

Case did the demolition, the disconnect, and the reconnect. They did a good job, they were just a little pricey. I could have gone two ways for the pricing: paying by time and materials or by contract. Decided to go with the time and materials which was more cost effective.

Our lead carpenter Mark was very detail oriented and great to work with, especially with the custom closet he designed and built for our specific A/V equipment needs. The quality of the entire project was outstanding, and they even were willing to let us match our door styles and bath fixtures to the existing rooms upstairs for continuity. Since Case doesn't use subcontractors without their own specialist on-site, we completely trusted them to be in the house all day while we were at work. The time estimate was a little aggressive (5 1/2 weeks actual vs. 4 week estimate), but the quality was definitely worth the extra time! Also, since we decided not to have weekly status meetings, we felt we had to ask for any status updates instead of having them presented to us on a regular basis. These were very minor concerns and definitely would not change our opinion on the great job completed. We would definitely recommend Case to anyone with a large finishing/remodeling project like ours!

They were very good. The person who did the work was very professional,showed up on time and got the work done.

Generally everything went off on schedule, although the job turned out to be a bit longer than planned. The only unpleasant surprise was that I was required to personally schlepp a huge amount of lumber from my driveway to the basement. I had personally estimated about 1/3 less lumber than got ordered. Turns out I was right. Case removed the excess and gave me a credit. The work crew was prompt, courteous and cleaned up carefully. I'd use Case again if I could get the same crew.

The installer built the interior wells for the skylights without damaging my existing ceiling. The new wood trim just needed to be painted at the joint of my existing ceiling and the new skylight wells. The daylight from the skylights really improves the atmosphere in my home and I have had no leaks at this point. The work is neat and complete. They called ahead to schedule the work and came when they said they would.

I was given an hourly rate over the phone. Scott showed up promptly at 7:30 as expected. We went over what I wanted done and before I left for work he told me about how long he expected it to take. It was all completed neatly and the bill left on my counter. I was very happy with the work.

Mike arrived on time. He did a good job filling the holes on our textured ceiling. However, I was very upset with the way that he charged us for the work he did. Case charges by the hour ($85 per hour). He arrived at 1 p.m. and finished all his work, including cleaning up, by 3:50 p.m. He then went out to his car to write up the bill. He came back in at 4 p.m. On his bill, he charged me for 3 1/4 hours. I said, ''Wait, you came at 1 and were done by 4, that should only be 3 hours.'' The clock was right behind us and said ''4:00''. Mike said ''Well, by the time we are done with the bill, it will be 3 1/4 hours.'' That was an extra $21 I paid for nothing. I have never had anyone charge me for the time it takes for me to write the check! I paid it but felt cheated! Then, when I handed Mike a coupon that I had just gotten from a mailing pack, it said ''limited time offer'' but had no expiration date on it. He took the coupon, but argued with me because it did not have an expiration date.

Great! It was very easy to get an appointment and Case was very flexible in the scheduling. They were on time and quickly got to work.

I thought they were a little pricey but a job well done.

The handyman fixed all the frames, put all the locks back into the door frames. Very professional work, you can barely tell that the frames were damaged and I have not even repainted! They were very efficient and prompt, even though I was not on their agenda at the beginning of the day. I was very impressed with that.

They were very responsive both in coming over to give an estimate and in scheduling and doing the work. The workman who did the job was very professional and personable.

The entire process was great and the end result, fabulous! This is why I always call Case Handyman Service - you can count on them to get the job done right - no matter what obstacles you might encounter. Everyone I encountered was friendly, professional, and highly skilled. My kudos, thanks, and compliments to Chris, Joe, Amy, Cecil, Dean and anyone I have forgotten!

Larry Greene came over several times before we started with examples of jobs they had finished, and to discuss my expectations for the project. During the job we also met, as ideas changed. He is sensitive to concerns about cost, as well as to satisfaction with the end results. My project manager, Mike Pfeil, is excellent to work with, and very knowledgeable about all aspects of remodeling. The company is very accessible if there are questions, and good about working with people's schedules. They don't leave messes and are careful about your home. I highly recommend this company.

We went through another company which didn't solve the problem. We contacted Case Handyman to see if they could fix it. Mike Pifel solved the problem! They gave us an estimate and then they came out to do the work. He just re-grouted and re-sealed everything, only 1 tile was removed from the wall.

The estimate was high, they quoted me an extremely high price on railing. Don't use this place if you are a single woman!!!