uBreakiFix

Terrible customer service and very poor communication. Dropped off the computer on Friday and was told I'd have an update later that day. Saturday I hadn't heard anything so I called and was told they were too busy to look for parts. Later that day my wife got an email saying they were looking for parts. No info on Monday so I finally called and again was told they were too busy to look for parts for it. When I asked why I was told that they had been too busy fixing things that had been dropped off that day. I went in today (Tuesday) to at least get the computer back while they were looking and was told they couldn't find the part (which again, would have been nice to have been informed about by call, email, text, messenger pigeon). When I told all of this to the manager I got one of those "if/then" apologies that are becoming so prevalent nowadays. "If" that's what happened, "then" he was sorry. On a side note: I found the part within 10 minutes of looking online myself and a youtube video on how to repair it. Save your money, save your time, and save yourself the frustration.