SavATree Carmel

I WAS IMPRESSED WITH THE TREE KNOWLEDGE THAT THE PERSON HAD(THE ONE WHO CAME OUT TO GIVE THE ESTIMATE)!

SUPERB WORK IN EVERY ASPECT. ESTIMATOR KNEW HIS BUSINESS. PROVIDED OPTIONS FOR REMOVING OR RESTORING THE LOCUST TREE WHICH CAUSED MY GREATEST CONCERN. ADVISED US ON CARE OF OTHER TREES ON PROPERTY, TO INCLUDE SOME SPECIAL AREAS TO WATCH OVER THE NEXT SEVERAL YEARS. THE TREE REMOVAL TEAM WAS WELL EQUIPPED, USED PROPER SAFETY EQUIPMENT AND PROCEDURES, AND PERFORMED EXPERTLY. THEY LEFT THE AREA EXCEPTIONALLY WELL CLEANED. ABOUT 2 WEEKS LATER THE STUMP REMOVAL TEAM DID ITS THING. THEY LEFT ME THE CHIPS FOR MULCH (MY REQUEST) AND CLEANED THE AREA NICELY. PROBLEMS WITH THEIR COMPUTER AND PHONE SYSTEM CAUSED SOME INITIAL PROBLEMS IN SCHEDULING AN ESTIMATOR AND I HAD TO INITIATE FOLLOW-UP TWICE. ALL COMPANY PERSONNEL WERE PLEASANT TO WORK WITH.

IPL HAS BUTCHERED TREES IN THE NEIGHBORHOOD IN THE PAST, AND IT WAS WELL WORTH THE EXTRA $145 THAT I WAS CHARGED FOR THE CONTACT WITH AND SIGN OFF FROM IPL TO MAKE SURE THAT THIS WOULDN'T HAPPEN. JUD WAS VERY GOOD ABOUT COMMUNICATING THE STATUS WITH ME VIA E-MAIL.

I WOULD DEFINITELY RECOMMEND THEM. THEY ARE PROMPT TO RETURN CALLS AND SCHEDULE APPOINTMENTS. THEIR WORKERS ARE PROFESSIONAL AND COURTEOUS. THEY WORKED EFFICIENTLY AND EFFECTIVELY.

WANTED PRICE FOR PUTTING IN 2 OR 3 FLOWER BEDS AND REMOVING A WOODEN DECK, THEN INSTALLING A CONCRETE PATIO. I THOUGHT PRICING WAS VERY HIGH!

THEY DIDN'T OVERSELL ME LIKE A COMPETITOR DID. I STOPPED BY WHILE THEY WERE WORKING AND ASKED THEM TO DO A FEW EXTRA THINGS AND THEY DIDN'T TACK ON ANY EXTRA CHARGES.

PROMPTLY RETURNED MY CALLS. TOOK A LITTLE LONGER THAN I PERFERRED TO GET TO JOB, BUT THEY ADVISED IT MIGHT TAKE A FEW WEEKS. WAS NOT HOME WHEN WORK WAS PERFORMED, CAN'T COMMENT ON CLEANLINESS ETC. HOWEVER THEY DID AN EXCELLENT JOB ON CLEAN UP. OTHER THAN BY THE WORK COMPLETED, YOU COULDN'T TELL THEY HAD BEEN THERE.

THEY CAME BACK ON 9/25/03 AND OVER SEEDED SOME BARE SPOTS.

I WISH THEY HAD BEEN HONEST ENOUGH TO TELL ME THEY COULD NOT COME OUT UNTIL A LATER DATE.

SPOKE WITH SOMEONE THAT TOOK DOWN OUR INFORMATION. THE PERSON SAID THEY WOULD BE OUT FOR THE ESTIMATE AND IF NO ONE WAS HOME THEY WOULD IT IN THE DOOR. THAT WAS 2 WEEKS AGO AND I HAVE NOT HEARD ANYTHING FROM THIS COMPANY.

THEIR ESTIMATE WAS A THIRD MORE EXPENSIVE THAN ANYONE ELSE I TALKED TO. THEY HAVE INCREDIBLE SERVICE, BUT THEY TOOK AN EXTREMELY SMALL JOB AND GAVE IT AN EXTRAORDINARILY LARGE PRICE.

NOT CAREFUL IN REMOVING ALL 'DANGLERS', ONE FELL AND DAMAGED GUTTER, CALLED TO HAVE THEM RETURN, CAME BACK IN TWO WEEKS!

WE HAVE USED VINE and BRANCH FOR 10-15 YEARS AND HAVE ALWAYS RATED THEM AS ABOVE.

THE DIFFICULTY WITH RATING THIS COMPANY IS THAT WHILE THEY DID EXTREMELY GOOD WORK ONCE THEY ARRIVED, THE LACK OF COMMUNICATION THAT THE OFFICE DEMONSTRATED WAS COMPLETELY UNACCEPTABLE. THERE WERE SEVERAL (AT LEAST 3) MISSED APPOINTMENTS (WE WANTED TO BE PRESENT TO DISCUSS THE SPRUCES WITH THE CREW IN MORE DETAIL) WITH NO COMMUNICATION FROM THE OFFICE THE CREW WAS NOT COMING THAT DAY. WE UNDERSTAND THAT DELAYS OCCUR AND WE ARE COMPLETELY FINE WITH A SCHEDULED TRIMMING BEING LESS IMPORTANT THAN AN EMERGENCY REMOVAL OF A FELLED TREE. HOWEVER, WE ARE NOT FINE WITH THE ABSENCE OF A PHONE CALL TO LET US KNOW WHAT IS HAPPENING. THERE WAS NOT ONE TIME THAT THE COMPANY PHONED US. WE WERE ALWAYS THE ONES THAT HAD TO CALL THEM FOR AN UPDATE. WE WILL NOT HIRE THEM AGAIN BECAUSE OF THIS APPARENT LACK OF CONCERN AND COURTESY BY THE OFFICE. I MUST SAY THAT I WAS PLEASED WITH THE CREW WHEN THEY FINALLY ARRIVED- THEY WERE VERY NICE, POLITE, AND EXTREMELY EFFICIENT. THE CLEAN UP WAS EXCELLENT.

WE WAITED 6-8 WEEKS AND THEY WERE COMPLETELY UNRESPONSIVE. THEY TOLD US THERE WAS A TWO WEEK WAITING PERIOD, SO WE FINALLY CALLED AFTER THREE WEEKS. THEY TOLD US THEY WOULD RETURN OUR CALL IN A DAY OR TWO, BUT NEVER DID. THE SAME THING HAPPENED WHEN WE CALLED BACK TWO WEEKS LATER. THEY COULDN'T EVEN DO WHAT THEY SAID THEY WOULD IN TERMS OF A PHONE CALL - THERE WAS ABSOLUTELY NO FOLLOW-UP.

ANY DAMAGE TO OUR LAWN WAS RE SEEDED.

THEY SAID THEY WOULD SEND A PRELIMINARY REPORT. IT NEVER ARRIVED. A FEW WEEKS LATER, I CALLED BACK. THEY SAID THEY WOULD PASS MY INFORMATION ON TO THE APPROPRIATE PERSON. IT'S BEEN 3 MORE WEEKS AND I'VE HEARD NOTHING. IF THEY WOULD JUST TELL ME THEY'RE TOO BUSY, THAT WOULD BE FINE, BUT DON'T MAKE ME WAIT WHEN I COULD BE USING SOMEONE ELSE. POOR PROFESSIONALISM. I CALLED ANOTHER COMPANY AND THEY CAME OUT THE NEXT DAY.

I CONTACTED THE COMPANY AND CALLED AN ADDITIONAL FOUR TIMES OVER A MONTH TO GET SOMEONE OUT TO MY HOUSE. THEY ALWAYS SAID THE ARBORIST IS VERY BUSY. I CALLED ANOTHER COMPANY AND THEY WERE THERE THAT SATURDAY. I NEVER HEARD BACK FROM VINE AND BRANCH.

HAVE USED THEM ON SEVERAL OCCASIONS. GOOD EXPERIENCE.

THEY DID NOT RESPOND TO MY CALLS. I HAD TO CALL THEM BACK. THEY CAME OUT FOR AN ESTIMATE, AND THEIR PRICING SEEMED TO BE DEPENDENT ON HOW MUCH I WAS WILLING TO PAY. HE WAS NOT PARTICULARLY FRIENDLY. THEY SEEMED TO NOT REALLY WANT MY BUSINESS. BUT WHEN I GOT A HOLD OF THEM THEY TRIED TO GET A LOT OF MONEY OUT OF ME.

AFTER WE DID WHAT THEY TOLD US MY TREES STARTED GOING DOWN FAST. HE SHOWED UP ON TIME AND WAS VERY PROFESSIONAL AND COURTEOUS. WE HAD TO HAVE 17 TREES TAKEN OUT. I WAS NOT HAPPY, I WOULD HAVE DONE BETTER ON MY OWN.

FOR ANY TREE CONSULTING JOB HE IS GOOD

WE WILL HAVE THEM BACK TO DO MORE WORK

HAD THE TREE REMOVED AND CHOPPED UP WITHIN 3 HOURS OF MY PHONE CALL

IF YOU CAN GET A BETTER ESTIMATE SOME WHERE ELSE, GIVE THEM THE OPPORNITY TO QUOTE AS WELL.