Robert Stevens Roofing

SATISFIED WITH PROPOSAL BUT BECAUSE NEEDED TO HAVE ADDITIONAL REPAIR WORK DONE ON SIDING AND WINDOWS OPTED TO GO WITH A COMPANY THAT COULD DO ALL AS A PACKAGE.

RESPONDED TO MY REQUEST FOR AN ESTIMATE QUICKLY AND LOOKED OVER THE ENTIRE JOB. IT TOOK ABOUT 10 DAYS TO GET AN ESTIMATE, BUT ONLY AFTER I HAD CONTACTED HIM A COUPLE OF TIMES. I DIDN'T FEEL THAT HE WANTED TO DO THE JOB, FOR WHAT EVER REASON.

I CALLED ROB STEVENS TO GET AN ESTIMATE FOR REPLACEMENT AND TEAR-OFF OF SHINGLES ON MY ROOF. HE RETURNED MY CALL WITHIN HOURS FROM THE ROOF OF MY HOME AND HE GAVE ME AN ESTIMATE. I AGREED TO GO WITH THEIR COMPANY AND HE WAS TO EMAIL ME A COPY OF THE ESTIMATE. HOWEVER, I NEVER RECEIVED IT...I WAS HAVING COMPUTER PROBLEMS AT THE TIME. ROB INFORMED ME HE WOULD SCHEDULE IT THE FOLLOWING WEEK. I WAS CONCERNED WHEN I HAD NOT HEARD FROM HIM AFTER 5 DAYS AND HAD PLANNED TO PHONE HIM THE FOLLOWING DAY. TO MY SURPRISE, WHEN I WENT TO MY MAILBOX THAT EVENING, THERE WAS A BILL FOR SERVICES RENDERED. I WENT TO SEE IF IN FACT THE REPAIRS HAD BEEN COMPLETED AND WAS PLEASANTLY SURPRISED THAT THEY HAD BEEN. I WAS A FIRST-TIME CUSTOMER, I WAS NOT THERE AND THEY DID NOT REQUIRE UPFRONT PAYMENT, DOWN PAYMENT OR ANYTHING. ROB DID AN EXCELLENT JOB IN A VERY COURTEOUS AND PROFESSIONAL MANNER. THANK GOD THE REPAIRS WERE MADE WHEN THEY WERE---IT'S BEEN RAINING EVERY DAY SINCE! GREAT JOB FROM A VERY D

THEY DID EXTRA WORK FOR US AT NO ADDITIONAL COST. THEY WERE VERY GOOD ABOUT RESPECTING MY PERSONAL SPACE AND WERE VERY CONSCIENTIOUS.

WE WERE VERY PLEASED WITH THE WORK DONE BY MR. STEVENS AND HIS WORKERS. HE WAS PROMPT, CONSCIENTIOUS, VERY PROFESSIONAL AND PLEASANT TO DO BUSINESS WITH. HIS WORKERS WERE CAREFUL ABOUT OUR PLANTS AND BUSHES & DID AN EXCELLENT CLEAN-UP. WE WOULD WHOLE-HEARTEDLY RECOMMEND THIS COMPANY.

ROB STEVENS WAS WONDERFUL. HE GAVE THE CHEAPEST ESTIMATE OF THE THREE THAT I OBTAINED. HE WAS CONSIDERATE, RESPONSIVE, AND SEEMED TO KNOW WHAT HE WAS DOING. I WAS DISAPPOINTED THAT THE NAILS CAME THROUGH MY EAVES AND SHOWED, I THOUGHT THEY SHOULD HAVE USED SHORTER NAILS AT THOSE LOCATIONS. ROB AGREED TO CLIP THE NAILS THAT SHOWED. THE WORKERS ALSO LOST AN OLD DIVERTOR THAT I ASKED THEM TO SAVE MULTIPLE TIMES. ROB BUILT ME A NEW ONE, BUT IT WASN'T QUITE AS NICE.

THE WHOLE EXPERIENCE WAS JUST GREAT! ON TIME AND CALLED BACK RIGHT AWAY! VERY REASONABLE.

ANOTHER COMPANY WAS CHOSEN TO DO THE WORK BECAUSE THEY EXPLAINED EXACTLY WHAT NEEDED TO BE DONE AND WHAT MATERIALS THEY NEEDED TO USE. ROBERT WAS VERY GOOD, BUT A LITTLE TOO GENERAL.

VERY KNOWLEDGEABLE AND PROFESSIONAL. I BELIEVE HE SHOULD HAVE CHARGED FOR THE INSPECTION, BUT HE WOULD NOT. I REFERRED TO MY NEIGHBOR AND THEY HAD SAME EXPERIENCE. I BELIEVE THEY WILL SELECT HIM TO REPLACE THEIR ROOF. (THEY ALSO JOINED ANGIE'S LIST AS RESULT OF THIS.)

ROBERT WAS EXCELLENT. HE CAME TO MY HOME WITHIN 24 HOURS OF MY CALL. HE DID AN INSPECTION OF MY ROOF AND TOLD ME THAT I STILL HAD SOME TIME BEFORE IT NEEDED TO BE REPLACED. I WAS READY TO REPLACE THIS YEAR, SO HIS HONESTY WAS APPRECIATED. HE DID IDENTIFY PROBLEMS WITH THE CHIMNEY FLASHING AND GOT ME A RESPONSIBLE ESTIMATE THE SAME DAY. HE COMPLETED THE WORK IN A PROFESSIONAL MANNER WITHIN 1 WEEK. I WILL CALL HIM AGAIN WHEN IT IS TIME FOR MY NEW ROOF. HE WAS EXCEPTIONAL.

STEVENS' ROOFING CREW ARRIVED AT THE SCHEDULED TIME, DID A COMPLETE TEAROFF OF OLD ROOF, REMOVED SEVERAL VENTS AND PATCHED THE ROOF DECK. THEY INSTALLED FELT AND ICE/WATER SHIELD, AND ROOFING. THE WORK TOOK ABOUT A DAY AND A HALF. THERE WAS CLEAN-UP AT THE END OF EACH DAY'S WORK AND THE SITE WAS LEFT SPOTLESS. I HAVE MADE ARRANGEMENTS FOR STEVENS TO DO ADDITIONAL WORK ON MY HOME.

OVERALL EXPERIENCE WAS OUTSTANDING. PRICE WAS WELL WITHIN THE ESTIMATE, AND THE WORK DONE WAS PROFESSIONAL AND FAST.

I WAS OVERWHELMED BY HIS INSISTENCE THAT THE WORK PERFORMED WOULD BE FREE.

I HAVE RECOMMENDED THEM TO FRIENDS AT WORK. HE WAS ABOUT A THOUSAND DOLLARS LESS THAN ANOTHER ESTIMATE I GOT. THEY JUST DID EVERYTHING THEY SAID THEY WOULD AND THEY CLEANED UP AFTER THEMSELVES. I WAS WORRIED ABOUT FINDING LOOSE NAILS IN THE DRIVEWAY AND THERE WERE NONE.

THIS COMPANY WAS INCREDIBLY RESPONSIVE AND KEPT IN TOUCH WITH ME ON A REGULAR BASIS OVER SEVERAL WEEKS AS WINTER WEATHER PROHIBITED COMPLETION OF MY REPAIR. THEY SHOWED UP WHEN THEY SAID THEY WOULD AND ALL OF THE PEOPLE WITH WHICH I DEALT WERE VERY CUSTOMER FOCUSED, RESPONSIVE AND KNOWLEDGEABLE. MY ROOF WILL NEED REPLACED IN THE NEXT FEW YEARS AND I WILL DEFINITELY USE THIS COMPANY.

HE SAID HE WOULD CALL THE FOLLOWING WEEK TO SCHEDULE AN APPOINTMENT, HE NEVER DID.

THEY REPAIRED THE LEAK AND TOLD ME THAT I DID NOT NEED A NEW ROOF.

THEY DO USE SUBCONTRACTORS, BUT THE ONE WE HAD WAS VERY GOOD. MAKE SURE THEY KNOW IF YOU HAVE A HOT TUB OR OTHER LARGE OBJECT UNDER THE EAVES SO IT CAN BE PROTECTED BEFORE WORK BEGINS. UPDATE: Found a number of litltle things which were not done and probably should have been. Subcontractor did not flash between the lower roof and the upper level of the house. This allowed water into the house above the living room door. We also are noticing a number of leaks in the garage roof that were not there before the work was completed. The job is only 8 years old and we are already looking to replace the roof again.

THEY DID A THOROUGH CLEAN UP. MY ONLY COMMENT IS THAT I WAS DISAPPOINTED THAT I COULD NOT USE THE COUPON FROM THE ANGIE'S LIST FOR $10.

WORK WAS SCHEDULED AND COMPLETED PROMPTLY. CLEAN-UP WAS PRETTY GOOD. CORRECTED ONE THING I DIDN'T LIKE WITH NO QUESTIONS ASKED. WORKED WITH ME TO ALLOW TIME TO PAINT GUTTER BOARD AFTER ROOF INSTALLED AND PRIOR TO GUTTER INSTALLATION. ROB WAS FRIENDLY AND COURTEOUS. WOULD DEFINITELY CONSIDER FOR ANY FUTURE NEEDS.

PRICE WAS ABOUT $3,000 LESS THAN 2 OTHER PROVIDERS. I LIKED THE THREE YEAR WARRANTY, AND THE CREW WAS VERY POLITE AND PROFESSIONAL.

WE KEEP FINDING NAILS. THE WORKERS LANGUAGE IS NOT CENSORED.

HE IS EXCELLENT TO WORK WITH. THE THING I LIKED WAS HE GAVE ME HIS CELL PHONE NUMBER AND TOLD US TO CALL HIM ANYTIME. HE WAS VERY ACCOMMODATING. THE CLEAN UP WAS VERY GOOD. THERE WAS HARDLY ANY NAILS LEFT. THE JOB IS DONE VERY NEATLY. HE DID GIVE AN ANGIE'S LIST DISCOUNT. HE ALWAYS KEPT RIGHT ON TOP OF THE WORK. IF THEY WERE RUNNING BEHIND THEY WOULD CALL AND LET US KNOW. VERY PLEASANT AND VERY EASY TO WORK WITH. THE ONLY THING I DID NOT KNOW WAS THE GRASS CAN GET SCORCHED BY THE SHINGLES THAT ARE BEING TORN OFF. THE YEAR BEFORE HE GAVE AN ESTIMATE ON REPLACING THE ROOF AND A FEW OF MY SHINGLES HAD BLOWN OFF AND HE REPAIRED IT AT NO COST, VERY FAIR.

I CAN NEVER GET A PHONE CALL RETURNED ONLY A MACHINE.

DID A GOOD JOB. THEY WERE VERY SERVICE ORIENTED.