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PRO CARE HORTICULTURAL SERVICES

Landscaping, Pavers and Hardscaping, Patios,

About us

Founded in 1972, Pro Care Horticultural Services has developed into a truly total service landscape provider for all aspects of landscape design, construction and maintenance. Our continued and ever expanding abilities garnered us unexpected national exposure in 1996 when we where named as one of the Top 100 Landscape Companies in America by Landscape Management Magazine with there intial Top 100 Ranking. When this came out the ranking was based on inovation, volume, regional or national reputation and media accesability. Today this ranking is based soley on volume. With our extensive web site, www.procarelandscapers.com, you can find a breakdown of all of our services. These includes subsurface drainage, rough and finish grading, pond construction and enhancement, hardscaping of all kinds such as, masonry walls, drives, walks, patio surfaces of all kinds, irrigation installation and repair, fountains, swimming pools, spas, wood structures like arbors, decks, custom fences, and pergolas, landscape lighting design and installation, and of course, mature and unique landscape plantings and our ability to care and maintain everything we deliver forever. But, perhaps our greatest strength is our desire to deliver all encompassing landscape designs that are uniquely distinctive with an immediate impact on overall curb appeal. Added to this, our willingness to coordinate everything outside the Home or Building using our people, your people, or any combination of the too, just gives our customer one less thing to worry about. Our web site also doubles as a resource guide with currently over 500 examples of our work located in our extensive photo gallery, broken down into different categories. For more information contact Lowell Rolsky Pro Care Horticultural Services 9801 North Augusta Rd Carmel, Indiana. 46032 Office: 317-872-4800 FAX: 317-871-5371 Sales@procarelandscapers.com www.procarelandscapers.com

Business highlights

53 years of trusted experience

Services we offer

landscape design & installation, plantings of all kinds & sizes, fountains & waterfalls, Fireplaces & FirePit, Kitchens, Grills, ponds,lakes, bridges,decks,carpentry,arbors,pool houses,pergolas storage buildings,barns,concrete,walls of all kinds like timber,concrete block, masonry brick and stone with footings,exposed aggregate,metric sand,natural stone,brick & concrete pavers pattern, salted or stamped patios,walks & driveways,fences and gates,irrigation,lawn maintenance,flowers

Amenities

Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.615 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
73%
4
7%
3
7%
2
7%
1
7%


Rating CategoryRating out of 5
quality
4.5
value
3.8
professionalism
4.6
responsiveness
4.5
punctuality
4.6
Showing 1-15 of 15 reviews

Jo R.
09/2020
1.0
landscaping, appliance sales
  + 0 more
I didn’t have a good experience with this company. I paid $500 for a hand drawn landscape plan, given a cost for the plan but they only planted 1/3 of the plan. After they got started I asked where all my perennials were and the owner proceeded to tell me that would be EXTRA! Poor communication. Poorly drawn plan.
Description of Work: Cut bed, plant perennials and 3 large pine trees.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$7,000

Response from PRO CARE HORTICULTURAL SERVICES
There was definitely a communication issue with this customer. We did create a conceptual drawing of the area she wanted to have landscaped. The pricing was determined per the plan and broken down for different things. Since the overall landscape concepts on the plan encompassed spending more money then she wanted to invest at the time we recommended a starting point consisting of things we considered priority items. These elements would be installed first and then additional phases could be created to add elements to the space down the road. This also allowed the homeowner to pick how much money she wanted to spend at any given time. A proposal was created that indicated the work she wanted us to perform at the time. The work was performed as per the contract. She even asked us to perform extra work and had us enlarge the original bed shape to encompass an area that was not included in the original proposal. We sent her an invoice for the work and it was only then that she realized what she signed. We like to assume and have no problem assuming responsibility for our actions. Obviously, this case is no different. As we look back at this scenario, we can see that we needed to have done a better job of communicating what was included in the contract. Unfortunately, her idea of what she was receiving was not what she had agreed to receive per the proposal. We apologized for the communication issues. She asked for and received a credit for some of the work we had completed in an effort to make her feel better about the experience, but by then she was upset and she felt like we misled her. Since that was her perception regardless of what actually transpired or the actual facts of this situation...by then the damage was done. We are sorry this customer's experience was not a positive one. It was an unfortunate experience for everyone involved. We can only hope to learn form this one to ensure a similar situation does not occur with another customer. Sincerely, Pro Care Horticultural Services

JOANNE & DANIEL J.
06/2016
5.0
landscaping, hardscaping
  + 0 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Wendy S.
01/2014
5.0
landscaping, roof snow removal
  + 0 more
We are happy with the snow removal that they had done. They are very prompt and responsive.
Description of Work: We've used Pro Care Horticultural Services for landscaping and snow removal through our homeowners association.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

RUSSELL K.
09/2013
4.0
landscaping, hardscaping, patios
  + 1 more
I did not get a quote from Pro Care. i don't know if he was waiting for me or if I was waiting for him but i never recieved a quote. I really think that ProCare would do fantastic work but after seeing quotes for the work from other providers, I do not think I can afford Pro Care. Lowell from Pro Care is a great sales person that has great, artistic ideas.
Description of Work: Came out to look at my property to provide quote and design for patio.

Rating CategoryRating out of 5
professionalism
4.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro

Mary K.
07/2013
5.0
landscaping, hardscaping, patios
  + 1 more
We ended up just paying for the design and estimate process, $500, because we felt the quote for the actual work was very high. We liked Lowell who came out and worked with us and did the design.
Description of Work: Provided estimate and design for patio/deck and backyard areas.

Rating CategoryRating out of 5
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$500

Christine H.
08/2011
3.0
decks, landscaping
  + 0 more
He was late for our initial appointment however he did call to tell me he would be. I showed him the bushes I needed pruning and he asked if I would be interested in him showing me how to do them myself. I said I was and really appreciate that. I just didn't know how to do it and didn't want to kill the plants but don't mind doing these things myself. Next we went to the backyard and I explained what we were wanting. An small patio in our backyard with a fire pit and a sitting rock wall. He took measurements and showed me lots of pictures to get some ideas. We scheduled an appointment for him to come back on August 13 at 8:30 am for us to see the design he would draw up and get the actual numbers for the project. However he NEVER showed or called. I find this extremly unprofessional. I must say it really surprised me that I didn't hear from him at all as he seemed to be professional and experienced on our initial appointment.
Description of Work: I had someone come out to give me an estimate on some pruning of bushes and a patio/firepit we are wanting to put in our backyard.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
1.0
punctuality
1.0


Response from PRO CARE HORTICULTURAL SERVICES
The member is correct. After looking at our records we did have a scheduled appointment. Some how I or my office failed to post this apointment to my schedule. It is only because I just filled out a company profile on 11/28/11, that I even realized my error when I encountered her review. While I have to believe my response to her complaint is too late, I will call to apologize and to confirm that she know longer needs our assitance and that her needs where met by another company. It is unfortunate that this happened and that we potentially missed out on an opportunity to meet her needs with something special.

S Richard J.
03/2011
5.0
landscaping, hardscaping
  + 0 more
The work went pretty well. We had number of people who came and gave us estimates. They were the only people that could try to replace the patio as before. They did not get the same color but they were pretty close. I would recommend them to others. They seem to be on the expensive side but they are very professional.
Description of Work: I use Pro Care Horticultural Services for landscaping. They replaced the patio for us.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$15,000

Timothy B.
08/2010
5.0
landscaping
  + -1 more
The owner Lowell is an artist and landscaper in one. He is very knowledgable, friendly and knows exactly what to do and where in your yardscape! The exceptional work and quality is unsurpassed. I would recommend Pro Care Horticultural Services to everyone!
Description of Work: Landscaping back yard for privacy and around patio.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

nimu S.
07/2010
5.0
landscaping, hardscaping
  + 0 more
Our experience was exceptional. The landscape plans were a piece of art. The man that drew up the plans came out when the plantings went in & would make some changes if he thought it would look better arranged in a different way. He would come out regularly to see how the plan came together. The trees gave our house to a better scale home/landscaping than what most all landscapers do. When it was all done it looks beautiful with little headaches. The crew that had been working on the house are hardworking, knowledgeable, and conscientious. The price was overwhelming when we first got the plans & that is because of the great detail & the many, many plantings so we did cut some things out and decreased the size of some of the trees. i appreciated when we wanted to make some cuts they said it was an area that could not be b/c it would change the look of that area and then would suggest another area to slim down on. we liked our backyard so much we then decided to do the front & the landscaping has transformed our home.
Description of Work: we had our front & back yard completely landscaped - we had a patio, built in hot tub, arbor, and landscape walls along with many, many large trees, boulders and interesting plants placed.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100,000

SANDRA K.
06/2010
2.0
landscaping
  + -1 more
Didn't happen
Description of Work: I asked for a landscape proposal for my entire garden/yard. Lyle came out and looked around, then came back about 2 weeks later with a proposal (without costs). We agreed that it looked good and he would cost it and get back to me. This was mid April 2010. To Date - June 17 2010 - I have heard nothing back from him. I would never do business with a company so slow.

Rating CategoryRating out of 5
quality
3.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0


KATHLEEN S.
09/2009
5.0
landscaping
  + -1 more
I liked the owner very much, however I got the feeling that the prices were very inflated. I felt that all of the employees were very capable, however they are over priced for the work that I was looking to have done.
Description of Work: Pro Care Horticultural Services came out to give me an estimate for some landscaping work.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


NANCY M.
03/2008
5.0
landscaping
  + -1 more
They did the plan for the landscape as well. Everything was very good. We actually plan on having them come out again for a long term project that we have planned for the back yard that we are working on in pieces.
Description of Work: They removed a tree and made an area of several trees, shrubs and bushes. This was for a corner of the yard, about a couple hundred square yards total.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,000

MARLA Z.
06/2004
5.0
landscaping
  + -1 more
unknown
Description of Work: THEY TAKE CARE OF ALL THE GROUNDS OF OUR CONDO.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JEFF & SANDY M.
07/2001
5.0
landscaping
  + -1 more
VERY PROFESSIONAL AND COURTEOUS.
Description of Work: LONG TERM LANDSCAPING PLAN DESIGNED. 4 TREES, IRRIGATION SYSTEM, WINDOW WELL FENCE INSTALLED.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

JEFF & SANDY M.
07/2001
5.0
irrigation systems
  + -1 more
VERY PROFESSIONAL AND COURTEOUS.
Description of Work: LONG TERM LANDSCAPING PLAN DESIGNED. 4 TREES, IRRIGATION SYSTEM, WINDOW WELL FENCE INSTALLED.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    9801 Commerce Drive, Carmel, IN 46032

    http://procarelandscapers.com

    Service hours

    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Landscaping,
    Pavers and Hardscaping,
    Patios,
    Appliance Sales and Installation,
    Roof Ice/Snow Removal,
    Lawn Irrigation,
    Decks and Porches,
    Fencing Driveway Gates,
    Decorative Concrete,
    Landscaping - Lighting,
    Property Management,
    Concrete Leveling

    FAQ

    PRO CARE HORTICULTURAL SERVICES is currently rated 4.6 overall out of 5.

    Monday: 8:00 AM - 4:00 PM

    Tuesday: 8:00 AM - 4:00 PM

    Wednesday: 8:00 AM - 4:00 PM

    Thursday: 8:00 AM - 4:00 PM

    Friday: 8:00 AM - 4:00 PM

    PRO CARE HORTICULTURAL SERVICES accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, PRO CARE HORTICULTURAL SERVICES does not offer free project estimates.
    Yes, PRO CARE HORTICULTURAL SERVICES offers eco-friendly accreditations.
    No, PRO CARE HORTICULTURAL SERVICES does not offer a senior discount.
    No, PRO CARE HORTICULTURAL SERVICES does not offer emergency services.
    Yes, PRO CARE HORTICULTURAL SERVICES offers warranties.
    PRO CARE HORTICULTURAL SERVICES offers the following services: landscape design & installation, plantings of all kinds & sizes, fountains & waterfalls, Fireplaces & FirePit, Kitchens, Grills, ponds,lakes, bridges,decks,carpentry,arbors,pool houses,pergolas storage buildings,barns,concrete,walls of all kinds like timber,concrete block, masonry brick and stone with footings,exposed aggregate,metric sand,natural stone,brick & concrete pavers pattern, salted or stamped patios,walks & driveways,fences and gates,irrigation,lawn maintenance,flowers

    Contact information

    9801 Commerce Drive, Carmel, IN 46032

    http://procarelandscapers.com

    Service hours

    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM