MOLLY MAID

unknown

unknown

.

house looks great

They are excellent.

Overall not as well as expected

They came out and charged me $105 and told me what they were going to do. I gave them a list of things that weren't done after the so called job was finished. I noticed that obvious things such as toothpaste on the mirror, vacuuming the floor, total TV screen wiped, and numerous reasonable tasks weren't completed. I tried to negotiate with Diana and she said the owner would be in touch. One week went by and the owner never called, so I spoke with Diana again and she said she passed it on to the owner and she didn't know what to tell me.

REGARDING PROFESSIONALISM I RATE THEM "B." THE CLEANING GIRLS THEMSELVES DID A POOR JOB CLEANING FOR WHAT I PAID. THEY CLEANED 8 ROOMS INCLUDING 2 BATHROOMS. THEY NEVER RETURNED MY PHONE CALLS. THEY DID NOT DO WHAT THEY SAID THEY WOULD DO. THEY MISSED AREAS. THERE ARE AREAS THEY DIDN'T DO A VERY DETAILED JOB OF VACUUMING. THEY DID NOT DO THE BASEBOARDS AS THEY SAID THEY WOULD.

I HAVE HAD THIS COMPANY CLEANING FOR ME FOR NEARLY 6 MONTHS AND HAVE HARDLY EVER SEEN THE SAME TWO PEOPLE COME TO MY HOUSE TWO WEEKS IN A ROW. I HAVE PROBABLY HAD 10-20 PEOPLE IN MY HOUSE CLEANING IN THE PAST 6 MONTHS. I HAVE NO COMPLAINTS IN THE STANDARD CATEGORIES LISTED ABOVE, BUT WHEN YOU HAVE PEOPLE THAT HAVE A KEY TO YOUR HOUSE, YOU DO NOT WANT TO HAVE LOTS OF DIFFERENT PEOPLE COMING THROUGH. I ADDRESSED MY PROBLEM WITH MANAGEMENT, WHO ACKNOWLEDGED SHE HAD BEEN HAVING SOME TURNOVER. HOWEVER, THE FOLLOWING WEEK, THERE WAS SOMEONE NEW AT MY HOUSE.

I HAD A COUPON WHICH GAVE ME $10 OFF MY FIRST 3 CLEANINGS. I AM NOT SURE I WILL KEEP THEM AFTER THE THIRD TIME,(I HAVE HAD 2 SO FAR). THEY MISSED THINGS LIKE DUSTING LAMP SHADES AND SOME BASEBOARDS, CLEANING SOME COUNTERS, VACUUMING INSIDE MY WALK-IN CLOSETS, ETC. THE FIRST CREW BROKE THE ANTENNA OFF MY MINI TV IN MY KITCHEN AND NEVER TOLD ME. THE SECOND CREW WAS BETTER, BUT MOPPED AROUND THE FURNITURE ON MY HARDWOODS INSTEAD OF MOVING IT. I HAD TO GO BACK AND REWASH SOME AREAS ON MY HANDS AND KNEES. WE ARE SELLING OUR HOUSE AND NEED IT TO LOOK REALLY GOOD. ALSO, THEY DO NOT TAKE CREDIT CARDS AND I HAD TO RUN TO THE ATM TO GET MONEY BECAUSE MY HUSBAND HAD THE CHECKBOOK. THEN THEY DIDN'T HAVE ANY RECEIPTS.

(COST LISTED IS HOURLY) THEY ARE INCREDIBLY FAST AND DO REALLY GOOD WORK. THEY ARE REALLY BUSY, BUT THEY CAN OFTEN FIT YOU IN IF YOU NEED IT, THEY TRY TO ACCOMMODATE IF THEY ARE ABLE.

THEY WERE PUNCTUAL AND DID WHAT THEY SAID THEY WOULD. I FELT THEIR PRICING WAS A LITTLE HIGH. PRICE WAS FOR 2 PEOPLE FOR 2 HOURS.

CLEANING FOR VERY SMALL CONDO, GRADE FOR QUALITY DEPENDS ON THE TEAM THAT COMES TO CLEAN. THE ONLY ISSUE I HAD WAS THAT THEY HAD BROKEN AN ITEM ONCE AND NEVER ACKNOWLEGED THAT.

unknown

VERY PLEASED WITH THE QUALITY OF THEIR WORK.

THEY DO NOT PAY ATTENTION TO DETAIL. I HAVE TO DO A LOT OF CLEAN UP AFTER THEY LEAVE.

THE CLEANERS HAVE BEEN GOOD, HOWEVER, THE OFFICE CONTACT ARE POOR. I HAVE FOUND THEM HARD TO WORK WITH, AND VERY NON-RESPONSIVE TO MY REQUESTS.

THOUGHT PRICES WERE A BIT HIGH.

THEY PROVIDED OKAY SERVICE TO CLEANING THE BATHROOMS, BUT I WAS DISSATISFIED WITH THE REMAINDER OF THE SERVICE. THE VACUUM THEY USED DID NOT GET THE CAT HAIR OUT OF MY CARPETS. THE MOPPED FLOORS WEREN'T WELL CLEANED. I HAD A PROBLEM WITH THE TEAMS RUSHING TO GET TO THE NEXT JOB AND NOT DOING A GOOD JOB ON MY HOUSE AND PEOPLE CALLING IN SICK ON A SNOWY DAY. MY TEAM ARRIVED THREE HOURS LATE AND I WAS NEVER NOTIFIED IN ADVANCE.

I'VE HAD EXCELLENT RESULTS WITH THE CLEANING CREW, BUT I CANNOT GET THE FRONT OFFICE TO CALL AND LET ME KNOW WHEN THE CLEANERS WILL COME.

THEY LEFT DOORS OPEN AND LIGHTS ON. MEMBER IS GENERALLY NOT HAPPY WITH THEIR SERVICE.

VERY INCONSISTENT WITH CLEANING. WOULDN'T DO THINGS MEMBER WANTED DONE. CALLED THE SUPERVISOR AND WAS TOLD SHE WOULD COME OUT, BUT NEVER DID. (DID EVENTUALLY COME AND ARE NOW DOING A GOOD JOB.)

KEPT BREAKING THINGS. CHIPPED CUPS, ETC. ALSO BROKE A FIGURINE WHICH THEY MENDED BUT NO EXCUSE. GONE FROM MY HOUSE.

CAME FOUR TIMES. FIRST TIME OK, BUT ALL DOWNHILL FROM THERE.