Lowe's Home Improvement

See above

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It went very well.

The service was fine.

Great!

The service was average.

Fantastic. 100% satisfied

THE INSTALLER ONLY BROUGHT 2 OF THE 3 DOORS FOR THE INSTALLATION APPOINTMENT. THE STORE MADE A MISTAKE ON THEIR STOCK AND HAD TO REORDER. A SECOND APPOINTMENT HAD TO BE MADE TO HAVE THE 3RD DOOR INSTALLED. HOWEVER, WHEN COMPLETED, THE INSTALLATION WAS GOOD. THE STORE FOLLOWS UP WITH A PERSONAL PHONE CALL TO MAKE SURE THE CUSTOMER IS SATISFIED WITH THE PURCHASE AND INSTALLATION.

I CALLED ABOUT MY LOCK EXCHANGE BECAUSE THE EMPLOYEE DID NOT ORDER ME THE CORRECT LOCK. THE PERSON I SPOKE TO ON THE PHONE EXPECTED ME TO CALL THE NEXT DAY BECAUSE THE EMPLOYEE WHO HANDLED THE TRANSACTION WAS NOT IN THE STORE - I HAD TO ASK THE GUY TO LEAVE A MESSAGE FOR HIS CO-WORKER. ONLY ONE EMPLOYEE CAN HANDLE EXCHANGES AND THAT PERSON IS ''AT LUNCH''. ONE EMPLOYEE CAN RE-KEY THE DOOR LOCKS AND THAT PERSON IS NOT AT WORK. WHEN I ASKED WHEN AN EMPLOYEE WHO CAN RE-KEY LOCKS WILL BE AT THE STORE THEY CANNOT TELL ME, AND THE EMPLOYEE I SPOKE TO EXPECTED ME TO DROP IN THE NEXT DAY TO SEE IF ANYONE WOULD BE AVAILABLE! I HAVE TWO SMALL CHILDREN AND I DO NOT WANT TO HAUL THEM TO LOWES UNLESS I KNOW SOMEONE WILL BE AVAILABLE TO HELP ME. THEY NEED TO WORK ON THEIR CUSTOMER SERVICE AND KEEP BETTER TRACK OF WHEN THEIR EMPLOYEES ARE AVAILABLE IF THERE IS NO CROSS TRAINING ON EXCHANGES, RE-KEYING, ETC...

HAVE BEEN HAPPY WITH LOWE'S PEOPLE, PRODUCTS, STORE, AND PRICES. VISIT THESE TYPE STORES WEEKLY AND HAVE FOUND LOWE'S TO BE THE BEST LOCALLY. PEOPLE ARE FRIENDLY AND KNOWLEDGEABLE, USUALLY HAVE WHAT I NEED, STORE IS ORGANIZED WELL.

WORKERS ON TIME AND FINISHED QUICKLY. CLEANED UP AFTERWARDS. INSTALLATION SATISFACTORY. LOWE'S REP CALLED A COUPLE OF DAYS LATER TO CONFIRM WORK SATISFACTORY.

CAME TO MEASURE WHEN WE WERE NOT HOME, HAD TO COME BACK TO RE-MEASURE INSIDE BECAUSE THE DIMENSIONS HE GAVE DID NOT ALLOW LOWE'S TO SELL ME THE DOOR I WANTED. HE CAME BACK TO VERIFY THAT OUR CHOICE OF DOOR WOULD WORK. CAME BACK FOR INSTALL AND DID A FINE JOB.

VERY TRICKY CUT, HE DID AN EXCELLENT JOB AND HE SEEMED TO ENJOY DOING IT

WE ORDERED AND HAD A NEW ETCHED GLASS FRONT DOOR INSTALLED BY LOWES. WE HAD SEVERAL ESTIMATES AND WERE TOLD THE DOOR WOULD BE DIFFICULT TO INSTALL AND MAJOR ADJUSTMENTS WOULD NEED TO BE DONE PRIOR TO INSTALLATION. HOWEVER, LOWES DID AN EXCELLENT JOB AND THERE WAS VERY LITTLE WORK THAT NEEDED TO BE DONE PRIOR TO INSTALLATION. THEIR PRICE WAS LESS THAN COMPETITORS, THEY CAME WHEN WE EXPECTED AND WERE A PLEASURE TO HAVE IN MY HOME. THE INSTALLATION TOOK LESS THAN TWO HOURS.

THE PRODUCT WAS/IS EXCELLENT. THE SERVICE FROM THE LOWE'S SALES PERSON (ALYSSA KAPOULAS) WAS EXCELLENT. THE ABILITY OF MAIN PERSON DOING THE INSTALLATION WAS EXCELLENT. HIS HELPER WASN'T AS TALENTED. I HAD TO STOP HIM FROM DAMAGING MY ELECTRICAL OUTLET BECAUSE HE WAS TOO LAZY TO GO GET THE PROPER TOOL FROM HIS TRUCK. LUCKILY NO HARM WAS DONE, SO EVERYTHING WAS PERFECT WHEN THEY LEFT.

I WORKED WITH THE CARMEL LOWE'S TO SELECT QUARTZ KITCHEN COUNTERTOPS. THE EXPERIENCE WAS A VERY POSITIVE ONE. SUMMER WAS THE SALES PERSON I DEALT WITH AT LOWE'S. SHE DID AN OUTSTANDING JOB CO-ORDINATING THE PROJECT. SHE FOLLOWED UP ON QUESTIONS I HAD IN A TIMELY MANNER AND WAS ALWAYS PROFESSIONAL AND ACCOMMODATING. SHE TRULY MADE THIS A PLEASANT EXPERIENCE. LOWE'S ALSO CONTRACTED WITH 'THE CONSTRUCTION COMPANY' TO TEAR OUT PLUMBING AND RECONNECT AFTER THE COUNTERS WERE INSTALLED. I WAS VERY PLEASED WITH THE YOUNG MAN'S PROFESSIONALISM AND HIS HELPFULNESS. JOHN, I BELIEVE HIS NAME IS, IDENTIFIED THAT THE NEW FAUCET WAS NOT SUITABLE. HE ALLOWED ME TO RUN UP TO THE NEARBY LOWE'S TO CHOOSE ANOTHER FAUCET WHILE HE RECONNECTED THE STOVE-TOP. HE WAS PATIENT, AND VERY HELPFUL. BEFORE LEAVING HE DOUBLE CHECKED HIS WORK AND TOLD ME TO CALL LOWE'S IF I HAD ANY PROBLEMS. THE 'AVANZA' COUNTER TOP INSTALLERS WORKED FOR 9 HOURS-DID A GREAT JOB AS WELL. GREAT JOB!

WERE VERY RESPONSIVE TO OUR DESIRE TO GET THE CARPET INSTALLED QUICKLY, SINCE WE WERE HAVING SOME FURNITURE BUILT IN. THE INSTALLERS WERE PARTICULARLY UNDERSTANDING.

MOST OF THE PEOPLE WE DEALT WITH WERE VERY INFORMATIVE AND HELPFUL AND ACTUALLY TAUGHT US ABOUT PURCHASING CARPET AND WHAT TO LOOK FOR. SUB CONTRACTORS THAT INSTALLED DID A GOOD JOB ALSO.

THEY HAD THE LOWEST ESTIMATE. THEY DID NOT DAMAGE ANY OF THE BRICK AROUND THE FRAME. THEY HAD GOOD COMMUNICATION ON LETTING US KNOW WHEN THE DOOR WOULD BE IN. THE WORK WAS DONE IN A TIMELY MANNER, ABOUT AN HOUR. THE LABOR WAS $315.00. THE REST OF THE PRICE WAS FOR THE MATERIALS.