Legacy Window & Door LLC

I am very happy with the windows. Actually, I liked that Mark sales/ owner did not pressure me any with the sales pitch. He gave me some good info and answered my questions. He was available for phone and email questions. The installation crew was wonderful. They were very careful inside and outside. They also installed a marble sill for me because it had a crack in it...at no additional charge. We had almost no cleanup after the installation crew left. We are very happy with quality of our windows. We had our windows installed on a Friday. Sunday morning I sent an email to Mark telling him the bath window was a tiny amount off on width. He answered back a few hours later. He ordered a new one from manufacturer right away. They just installed the new screen 7/22. It fits great. Everything was handled very professionally. I plan to call them next year to do a few more windows.

I'm pretty satisfied with them, but I've had some issues with the last window getting installed. Overall they were good to work with and I felt no pressure about purchasing additional services from them or purchasing the windows from them.

Marks crew led by James, arrived on time and one by one took out the old windows and frames and replaced each with beautiful triple pane windows. The difference is striking! We chose prairie grids for two of our larger windows, and it was the perfect solution to enjoy both the view and still have the charm of grids. the job was completed in one day. The crew cleaned up and did some minor repair work that couldn't be helped. They were courteous, nice people to have in our home. we would highly recommend Legacy Windows for either new construction or replacement windows.

It went very well. One set of doors had to be specially ordered, so the project took a little longer for completion. The new doors and windows look great and work wonderfully.

The overall work and experience was entirely satisfactory and I would recommend Legacy Window & Door to anyone interested in replacing old or outdated windows.

Very professional, extremely responsive, and got immediately with me about my estimates. I am in a historic building, so he helped with the historic restoration group's guidelines. Very experienced in this area. he sent me links for everything and extremely thorough.

After reading the past reviews on Legacy, we submitted a form to have them contact us regarding an estimate. Mark contacted us right away and came out to the house. We showed Mark what we were wanting to do and explained what we wanted to accomplish. Mark showed us the windows that he recommended and talked with us about our options. He was very informative but not too pushy. After consideration (we had received a quote from another company), we asked Mark if he could work around our refinance process and if he could replace the gutters on the front of our house. He said that he would work with our timeline and that he could use contractor to replace our gutters. James came out to measure our windows and within 6 weeks, we had the new windows in place. The replacement process only took 2 days to remove the old & put in the new. James did a wonderful job and was very thorough. The gutters took a bit longer but were installed a few weeks later and the whole house looks great! We even recommended Legacy to our neighbors who had their whole home replaced about a month after us. We'd recommend Mark & Legacy to anyone!

First met Mark at the Home Show, made an appointment for him to come to our house for an estimate on new windows. He arrived on time,as scheduled. Mark was very friendly and professional. He showed us samples of the window cut away, which was very helpful. He looked at and measured our existing windows, and was able to give us a good deal based on signing up at the home show. After meeting with other window companies, we decided to go with someone else, but I believe they have a good product at a good price.

Called last fall and made appointment, but nobody ever showed up. This time he was late because he got lost - he had written my address down wrong. He is a very nice man and he explained our choices well, but didn't write an estimate that I can read. There are just random numbers all over the paper. What writing there is is indistinguishable. Yawned through the entire process. To be fair, he did say that I'd be receiving an estimate, but he didn't take my email address. I have to assume that it will be snail-mailed.

I had Mark Spencer come out and give me a quote for several windows in a sunroom at the end of November. I had just bought my house several months before and it was in deperate need of repair. My windows were so bad that snow drifted on the inside during the blizzard (with the windows shut). Their price was better than than the other quotes and Mark was a no pressure sales guy which I liked and appreciated. Mark seemed more comfortable quoting the job than the others. Legacy also had good reviews on AngiesList. I decided to use Legacy and paid half up front. The holidays and blizzard made it take a week longer than anticipated and I started getting a little concerned, but the fact that Mark answered the phone personally every time I called even on off hours helped me relax. Then Mark said they were ready to do the install and Shawn and Mitchell came out and did the install. They were both American workers and seemed like really good people, very cordial and professional, and I could tell they were very intelligent. Thats another thing that is difficult to find - intelligent craftsman. Obviously Mark has some good people working for him. They took out the old windows and installed the new ones. But thats only a small part of what they did. They took pride in their work and did an awesome job on the flashing outside the windows. They didn't rush anything. The windows and house looked terrible before they came, and they even had to replace a couple of rotten boards (which really wasn't part of the quoted job but they cared enough to do it). When they finished it looked beautiful. I kept staring at it in awe. Also, I think the room where they replaced the windows was cleaner when they left than it was when they got there. It is very difficult these days to get that kind of service and actual craftsmen that take pride in what they do, and all at a good price. Thats almost unheard of these days. I plan to have them back out to reflash all my other existing windows since it looks so good and will help prevent moisture damage. I will also call them for any other window or door needs which I'm sure I will have eventually. Another thing worth noting, the sunroom is now easily heated with a small space heater and the cold draft is gone. Things I recommend: 1) Be patient, they aren't some bix box store that will give you the run-around, have some guy in india answer the phone (or never answer it), and do sloppy work -- they are good quality intelligent craftsmen with a great product at a great price and they take the time to do a good job. 2) If you know you have rotted wood/window sills, you might want to have some spare lumber when they come. They can't anticipate everything they will run into, and at their prices you can't expect them to rebuild your wall. However, they cared enough to replace a couple of boards for me and I was lucky enough to have the lumber in the barn that they needed.

The salesman was extremely nice and great with follow-thru. We just had to be patient to get it. Thankfully the scratch wasn't a big priority because it still kept the water out. Great company to work with.

When the decision was made for Legacy to do the job, it was approximately one month later , James the brother-in- law of Mark Spencer called to schedule a time that would work for me and they were on time and finished the job quickly and the quality was excellent! A portion of payment was given at beginning and the final payment was given whrn thhe job was complete.. I would recommend this company to many people to use...

Service was timely and thorough. The estimate was broken down into cost per window. I was also given information on the best ay to group windows together for replacing in stages.

They arrived timely, proceeded to start the job and continuously checked to make sure none of my pets had escaped. They were very conscientious about the landscaping under the windows and took care to not damage anything. They were superb in their cleanup and if you hadn't been there to see it happen you wouldn't know they had even been there that day doing all of the tear out work. They were simply THAT good. I have already contracted with them to do some additional work in my home and know I'll be quite satisfied with the fruits of their labors.

Everything went as stated. Mark kept us informed on what was going on the whole time. When it came time to schedule installation, they worked on the day that was best for us. Very happy with window quality and quality of work.

Mark Spencer was a referral from a friend who also has Legacy windows. Mark came to our house and measured all the windows and gave us a price. There was absolutley no pressure to buy and Mark left us with a packet of information to check out Legacy windows. A few weeks later we called Mark and purchased the windows. Three weeks later the windows arrived and they were installed in one day. The workers were extremely courteous and cleaned up everything very well. While we feel we got a great price it was the quality of the workers that was most impressive. The detail work is outstanding. Everything is color coordinated. This was a very nice experience and I would encourage anyone considering windows and doors to give them a call. Mark told us how everything would work and it went just like he said. We did make one change after contract and Mark made that easy. Each time we called him we either got thru directly or he called us right back. This company communicates well. The windows have made our home more quiet and the air conditioning has definitely worked less. Great experience.

Mark Spencer always came across as professional and responsive but did not always deliver on his promises. He originally told us that tile work on our floor in front of the door was included in our quote but later said this was never the case and that they did not do tile work at all. He also said multiple times that the work was always done by his employees and not by sub-contractors and that this was why his company always did quality work. However, two young subcontractors were the ones that came to our house. One even mentioned he had never worked on a house like ours before. The removal of our single door and widening of the opening did not go well. No precautions were used cutting the drywall and cement board while widening of door. Dust went everywhere (and we had a newborn in the home)! They also popped the nails on the drywall above the opening and there was actually a buzz saw line that came into the house. When we pointed this out they actually said 'don't worry about that'. Even though they eventually put these back in and patched, we were the ones who painted the wall since we had other issues by this point (see below). The workers also used two different colors of caulk and they tried to cover up that they lost our hardware for an outdoor light fixture. The door install physically went well but the staining and painting was so horrible we had to have a handy man come in and strip the door and restain it. Mark personally stained the door, although he clearly did not know what he was doing. The colors did not look like what we picked. The weather was too hot to be staining resulting in the door being so streaky it was embarrassing. He also did not take down the doors to stain them and stain ended up on our hardware, carpet and paver patio. To make it worse, he didn't even open the second side of the french door, which left a one inch outline of unstained door. We tried to reach an agreement but he truly believed he did a good job and given what we had seen so far, we decided to part ways with $200 off our bill (it cost us $600 to fix all of their mistakes). We would obviously not use them again nor recommend them. It also took them three attempts to properly wrap our window trim as the first two times the work was done poorly and was very sloppy.

COMPANY DID A GREAT JOB ,VERY PROFESSIONAL ,GREAT WORKMANSHIP ,LOOKS GREAT ,WOULD RECOMMEND MARK AND COMPANY TO EVERYONE.

Mark Spencer quoted the windows and was the best price out of 4 quotes. The windows arrived in less then 3 weeks from the order being placed. A crew of 2 guys spent about a day and 1/2 at our house removing the old Windows and installing the new ones, cleaning and removing all the trash and the old window garbage from our house. They did a great a job they didnt leave any mess and were very professional in there work. The new windows are great the look great both inside and out. The work great and I feel I got a great value for my money.

The workers arrived at the stated time. They went over the work order with me to make sure that every thing was right. They then proceeded to install the windows with a minimal amount of noise. They were very courteous in answering any questions I had. They was also very neat and efficient with the work they performed. When they finished the job there were no debris left behind. They were also courteous enough to complete 2 windows that I had installed by someone else. I would not hesitate to hire this company again if the the need arise.

Found Mark at Indianapolis home show was impressed with his product as well as professional and friendly personality,He work with my husband and I matching windows to the brick on our home as well as providing the product we were looking for at a very excellent price ,most company I talked to had added prices ,he was fair on price and gave us excellent quality on the windows ,His company crew was excellent did all in 1 day,clean up ,left no mess,workmanship excellent ,stay in contact with us all during and kept us informed on everything going on from ordering to placement on windows.As well as follow up and sending Thank you card,We have and will continue to recommend this company to anyone looking for doors or windows.

I liked their work. They were very good to work with as far as anything I needed. Their quality of work was very good. They did an excellent job.

Mark Spencer is the owner and he was very personable. We met him at one of the trade shows. He gave us information, he was a no pressure guy. When he came out to the house he gave us a demonstration. He was nice, polite and didn't push anything on us. He didn't tell us the deal was only good today. He said he just wanted to give us information and let us make a decision. We felt like he was very honest, he had a great product and we decided to buy the windows. We had 17 windows that we purchased. They came out and installed them in one day, they were big windows. The installers were excellent, professional and kind. I would recommend them to anyone and everyone. One guy did all the installing, he was amazing and it was the owner's brother-in-law. It's a family owned business. The overall experience was amazing.

Legacy Window & Door L.L.C. had high-quality doors, and they were very professional. They were extremely prompt and the people that did the installation were honest and did a great job in a timely manner.

First, let me start off by saying that I am not the easiest person in the world to work with and offer a big thank you to Mark Spencer for sticking with me throughout this process. The windows in our house were in such a state of disrepair that they absolutely had to be replaced. We wrestled with options and finally decided to go the vinyl window route and consulted Angie's List for recommendations which is how we found Legacy and Mark. We had several companies give estimates on replacement but Mark was head and shoulders above everyone else in his presentation. I sincerely believe that Mark Spencer cares about what is best for a homeowner when it comes to making that big investment in their home. Whether it is windows, remodeling, painting, or whatever else needs to be done, Mark wants the homeowner to be comfortable in their decision. Sometimes that decision might take a while, as it did with me, but Mark gives you the time to come to that decision with absolutely no pressure. I wanted to make sure that I was not going to lose a significant amount of glass space when I replaced my windows and I also wanted to retain some semblance of a custom appearance with a vinyl window. Mark spent extra time in measuring my windows and even made a call to the manufacturer to determine the actual glass width on the windows. We then talked about retaining a wood jamb around the windows which, in my opinion, sets them apart from a typical vinyl installation. Mark then made a suggestion on the exterior wrap for the windows which simulates a brick mould appearance. He even found a flexible wood product for the trim around our arch window. We couldn't have been happier with the end result. The windows look fantastic! Installation was superior as well, with Mark's brother-in-law James leading the crew and providing superior workmanship. They were all very courteous and worked quickly to get the job done in one day. They were very neat and did a spotless clean up at the end of the day. The only hitch was that one window came in with the wrong measurement (the factory transposed the numbers) and had to be reordered. I could tell that Mark and James really do care about the homeowner as they both expressed regret about the window as it was the one that needed to be replaced the most. Mark reordered the window and James came out on a Saturday to do the installation. I guess that my hesitance in getting this whole process rolling was the old saying that if something sounds too good to be true then it probably is. I kept waiting for the other shoe to drop but it never did. Mark Spencer and Legacy Windows is the real deal. He provided a superior price, superior service, and a superior experience. I could go on and on about how happy we are with the job that Mark did with our window installation. If you are in need of new windows, call Mark Spencer at Legacy. You will not be disappointed.