Kitchen Master Corporation

Regarding our experience with the Avon, IN, Rockville Road location: Communication was poor between sales and install teams, and lack of humility and issue resolution. Owner, Glenn, was the road block rather than a facilitator to issue resolution. Sales portion of the interaction was good. Our salesperson was polite and respectful, and offered ideas. Laser measurement did not go very well. Glenn was present for the laser measure. He was carrying on with his apprentice rather than focusing on the task at hand or communicating with his customer. We then received a call later that day asking us to make our house available on another day for them to come back and repeat a step of the measurement that they had forgotten. We obliged, but she arrived at the house in the very last 5 minutes of the 2 hour window, an inconvenience. The Cambria countertop install went fine, and the result is as expected. However, the backsplash was measured wrong and had to be re-cut on the install day. I can imagine this goes back to the laser measure day, poorly executed. The plumbing portion went poorly. Communication between teams was poor, as our expectation was not transmitted to keep our current disposal unit and not replace it. The plumber messed up the wiring in the junction box, and left a loose wire. He reports there was a short circuit while he was working. He should have not touched the wiring since we specifically asked for the disposal not to be replaced since ours was less than 1 year old and a nice one. Here's where things went bad: My wife experienced that the dishwasher did not work after the plumber left. She noticed a smell of burning in the kitchen when the dishwasher first started up. She reported this to the salesperson at Kitchen Master. We then got a follow up email from Glenn explaining how it was our problem and we needed to hire an appliance repair person to address the wiring issue. He said it wasn't in his scope of work to address the issue. He never asked more about the issue or tried to diagnose or understand, nor ask anyone else on his team to do the same. When I got home, I discovered that the water supply to the dishwasher was not turned back on by the plumber. That's why the burning smell from the dishwasher heating element.... I did hire a technician to address the junction box wiring and he told me that the last person in the box (the plumber) left a loose wire which would have become an issue. I tried to explain the above to Glenn. He was argumentative. He has threatened to send us to collections and put a lien on our house, instead of acknowledging any issues that could have been handled better by him and his team. Mind you that work was just completed in the last 3-4 business days as we're discussing this. Glenn has chased me back to the big box stores like Lowe's and Menards. One can occasionally expect to have an issue during a project, and it is how the vendor responds and remedies the issue with the customer that counts. Kitchen Masters has not acknowledged any of their shortcomings let alone attempted to make it right by us, the customers. Poor communication between staff teams and lack of humility by the owner, Glenn, has left us wishing we had gone elsewhere.

I liked my cabinets but did not care for the owner. We were looking to remodel and he was going to give us all these discount and we decided to go with another contractor and that's when he became a real jerk about everything. His professional I would give him a D, he is not a very nice person to us. I think he was annoyed because we acted like we were going to go with him and we ended up just ordering and we got really poor poor customer service. There parts I liked. I ordered my countertop through him.

Nate and Samantha at the Carmel office were easy to work with and professional. The countertops were delivered in the approximate time range that I was given. The Cambria design team had made a mistake and made the island countertop the incorrect size, but that was quickly corrected and I was called a week later to schedule the installation of the corrected island countertop. The backsplash tile did not get delivered to Kitchen Master at the right time but they worked hard to get it in as soon as possible, and came immediately to install it. The backsplash installers were very detailed when cutting around my strangely-shaped windowsill, and did a great job. I am comfortable recommending Kitchen Master to others and I would be happy to work with them again myself.

They could improve their communication and follow-up after the install.

Scheduling an appointment was fine. I was not really pleased with my experience. I felt they did not listen to my ideas.

Did not go well. When she finally showed up...she didn't bring anything to show me to get ideas. She never provided ANYTHING for me to review

They are overpriced and they didn't listen to what I had to say. I feel this provider is just average.

The proposed plan looked great. Unfortunately, we were not able to proceed due to unrelated circumstances

There were no extra charges. We haven't used them yet to go with the renovations, we haven't decided yet. They were very good.

She came and took detailed measurements and photos of my current kitchen. She was very courteous and professional. Within a short time, i was provided with a detailed proposed layout and an estimate. She followed up appropriately after I received the information as well. We ended up not doing the work because some of what I wanted to do turned out not to be possible due to the construction of the kitchen. I would call them again if the need arose.

The girl who came out quit and they lost the plan. She didn’t give any suggestions. They found my plan and mailed me a picture. I was not impressed.

The gentleman who came out to see the space was punctual and professional. He took measurements and we talked specifically about what I wanted and didn't want and what challenges were in the space. He gave me an approximate date when the plans would be ready so I could come to their office and view them. He said the company would contact me when the plans were finished. I waited a week after the time he said the plans would be complete and when I hadn't heard from them, I called. They said the plans weren't complete yet; it would be another week. I set an appointment for 1.5 weeks later. The plans they presented did not take into consideration any of the mandatory needs I'd expressed with the original representative. They bathtub was placed exactly where I said I did not want it, and the layout of the space was awkward. The "drawings" were simplistic and looked like they'd been generated with a $29.95 piece of software. I wound up spending 30 minutes with the representative reworking the drawings--telling her where things should go and why--and walked out with a worthless set of layouts. Just confirmation that you get what you pay for. If it looks too good to be true, it is.

The service was fine. We didn't have them do any work, except draw the design. I thought they were fine, maybe a little more high end than what I was looking for, and that is why I didn't go with them. My renovations need to be a little more simple than the plans that they drew up for me. They did a fine job, it just wasn't the right fit for me. They were a little late showing up, and the two people who showed up were different from who I was expecting, and that was a little off putting. I would use them again in the future.

Placed toilet and shower improperly based on local codes, designed too small of a shower base, when resized base to meet code, the whole bathroom had to be redesigned, etc.

It was all right. I wasn’t that satisfied. The person came over and I explained what I wanted done and I’m not sure that she truly understood and she did send some plans and they weren’t that great and we didn’t do anything about it. She was professional enough but I don’t think she really understood what my husband and I was talking about.

This was purchased as a gift for my brother-in-law, and unfortunately, he did not use it. I was contacted the day after I purchased the special by Kitchen Master to schedule an in-house appointment. They were very prompt in their communication and held up their end.

Kitchen Master provided a complete kitchen renovation for my property. Kitchen Master conducted all of the measuring, design work, cabinet consultation, and installation services. Each step of the process was quick, efficient, and thorough. I mainly worked with Jeanette and Glen. Both were a joy to work with and were always available to answer any questions or concerns. Kitchen Master used quality carpenters that took pride in their work and always left my house clean. Nothing was sub contracted. Our new kitchen is a joy to cook in and looks phenomenal.

When I went to his location to hear the presentation on the plans provider designed, it appeared to me that he had not listened to anything I had to say during the hour he stood on my patio. Truly annoyed that he didn't do what I had asked. I have no idea when we did this. but the survey won't let me put in NO DATE AVAILABLE

Some key considerations for me weren't reflected in the kitchen design. The service was prompt and the designer was very professional and courteous. We just weren't on the same page. I'd ask that some elements be retained to match other parts of the open-concept room, but the work product was very modern/contemporary. It was a very nice design, just not for this house unless we were making drastic changes to the Family Room, which we aren't.

It went well. However, we had to put our project on hold due to foundations issues.

They drew up plans. It was good. I ended up not using them for my kitchen. They didn't even really draw up detailed plans; they just sort of gave me a 3-D picture of what the kitchen would look like. But it was fine.

They went through everything and showed us what is would look like when it was complete. They did an excellent job. They had very good customer service.

It went well. I contacted them and they came out, took measurements and drew up plans. We loved the plans they designed (very creative!), unfortunately for them, we bought a vacation home instead of using the money for a remodel.

I have a very awkward kitchen layout and wanted plans for a remodel. I have had two other professionals draw-up re-model plans and I did not like them. Kitchen Master's plans provided a much improved kitchen layout. The designer was very easy to work with and listened to all the details I wanted included.

Jeanette did an amazing job, I love the design she created for my kitchen. I was rebuilding a kitchen from an empty room that was oddly shaped, and medium sized with a lot of windows, so little cabinet space. After being frustrated by my own inability to come up with a workable solution, Kitchen Master's design was beautiful, as were the colors. The print-outs of their design were very clear and inspiring.