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HOMES BY JOHN MCKENZIE

Homebuilders

Reviews

3.52 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
50%
1
0%


Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.5
responsiveness
3.0
punctuality
3.0
Showing 1-2 of 2 reviews

SUE & DON K.
12/2012
2.0
home builders
  + -1 more
We became aware of the problems in spring of 2012 when we discovered some shingles had blown off our home. The roofing company we hired to replace the shingles discovered the overall condition of the roof and chimney. We attempted to contact the builder multiple times with no response. Ultimately, it required showing up unannounced in his office to get a response. He did send a roofing company out to assess the roof, and that company agreed that the shingles were damaged with multiple exposed nail heads and nail pops that required shingle replacement needed to prevent water damage and provided us and the builder with the report along with photos of shingles and chimney. Builder chose to take no action and refused to return calls. We got assessments and quotes from 3 highly rated roofing companies and all agreed on the condition of the roof and chimney and work required. We continued to submit these reports and photos taken to builder and call with no response. We ultimately hired one of the roofing companies to repair at our expense. We then delivered samples of the damaged shingles and rotten moldy wood from the old chimney to his office with no response. We have now gone approximately 5-6 months with no action on the builder's part. This should not occur in a custom home with a roof less that 5 years old. The work done did not totally replace the roof but was done to prevent impending water damage, and the other parts will continue to deteriorate.
Description of Work: Purchased a new home from builder in late 2005. Inspection showed roof needed shingles replaced. Took builder until May 2007 to do repair work. In 2012 we discovered that the roof was in very poor condition. The shingles had nail pops from improper installation and required replacement. The roof was inspected by 3 highly rated Angie's List roofing companies, and all 3 agreed that the shingles had been improperly installed, and the workmanship was very poor. Additionally, it was discovered that the wooden chimney had been very poorly constructed with untreated lumber and with only caulking, with no flashing and required total replacement. The wood throughout the chimney was rotted and moldy.The builder provided no service and refused to take any responsibility. He also had no record of the subcontractor who had done the repair in 2007.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$4,300

KAREN W.
02/2003
5.0
home builders
  + -1 more
THEY AND THEIR CONTRACTORS ARE VERY GOOD TO WORK WITH. JOHNS PEOPLE IN THE OFFICE AND ON SITE ARE VERY GOOD, RESPONSIVE, AND KNOWLEDGEABLE.
Description of Work: BUILT NEW HOME.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    4631 LISBORN DR, Carmel, IN 46033


    Licensing

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    Service Categories

    Homebuilders

    FAQ

    HOMES BY JOHN MCKENZIE is currently rated 3.5 overall out of 5.
    No, HOMES BY JOHN MCKENZIE does not offer free project estimates.
    No, HOMES BY JOHN MCKENZIE does not offer eco-friendly accreditations.
    No, HOMES BY JOHN MCKENZIE does not offer a senior discount.
    No, HOMES BY JOHN MCKENZIE does not offer emergency services.
    No, HOMES BY JOHN MCKENZIE does not offer warranties.

    Contact information

    4631 LISBORN DR, Carmel, IN 46033