Deborah Mader and Nic Kern were incredibly helpful and responsive. I had selected the lights online and they got them ordered and delivered exactly when they said they would. The lights are beautiful and I'm very happy with the service Ferguson provided. Thank you!
Description of Work: purchased lights for remodeling of 2 small bathrooms
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$380
Scottt S.
12/2013
3.0
plumbing, appliance sales, home remodeling
+ 1 more
I paid almost $600 for a new Brizo Faucet for my new sink. After 6 months, the sink handle began to give an ear-bending screech when it was rotated. I called Ferguson and spoke to my sales person, Joey, who said he would check with Brizo and his manager and get back to me. He later called me and said they could send me a new washer but the installation charge was on me. I tried to reason with him that this charge should not be on me for a defective $600 faucet that was 6 months old. I was told there was nothing that they could do. I am VERY dissapointed that after spending $1600 at Ferguson that this was the level of service I received. Ferguson obviously wishes to be a distributor only, and not stand behind the products that they sell. As I begin to redue the remainder of my kitchen and I appliances, I will be seeking another vendor to do business with. This was a very costly error on Ferguson's part.
Description of Work: Purchased new sink, faucet, and cabinet handles from Ferguson.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
2.0
responsiveness
2.0
$1,600
GERALD & MARCIA G.
12/2011
5.0
home remodeling
+ -1 more
I called Ferguson and they were able to give me the brand and part number as well as the 800 number to get it replaced for free. I didn't even purchase it at Ferguson. I am very pleased with their service.
Description of Work: I have a kitchen soap dispenser that was cracked.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Al M.
10/2011
1.0
heating & air conditioning/hvac, appliance sales
+ 0 more
They sold me a furnace blower motor that lasted 15 months ! The warrantee was for one year. AlthoughI bought this at the westside location, it's run by the same corp. They would not give me any refund even though I brought back the defective motor. I bought what I needed from 'Shorty's HVAC' supply on the southside. They were very helpful and honest. My furnace works great now. I will not be visiting Ferguson's any time soon.
Description of Work: I needed a blower motor for my furnace. I bought one at there westside location.
Rating Category
Rating out of 5
quality
1.0
value
5.0
professionalism
2.0
responsiveness
1.0
punctuality
4.0
$120
KEN S.
09/2008
5.0
lighting
+ -1 more
The experience went very well. Ms. Miller's expertise inspired confidence.
Description of Work: We stopped in the store to discuss remodeling our kitchen lighting. Deb Miller sat down with us immediately with our kitchen plan and told us what standards to follow and how to determine what lighting we needed. She wrote down specific products to use, where to get them and gave us two referrals for an electrician contractor. She did all this in spite of the fact that she had nothing to gain by it since her store did not carry the products we needed. We left feeling confident that we knew how to proceed, and grateful for her generosity.
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Service Categories
Kitchen and Bath Remodeling,
Appliance Sales and Installation,
Lighting,
Plumbing,
Heating and Air Conditioning
FAQ
Ferguson Bath, Kitchen & Lighting Gallery is currently rated 3.8 overall out of 5.