Angel Oak Tree Care

They are timely, fair and courteous!

Great! We had 3 large dead maples close to our house posing a risk. The crew was very professional and took great care to protect our property while safely removing the trees.

On time arrival, worked fast and well, thorough cleanup!

Great! They are always respectful and hard-working to get the job done.

10-16-2020 requested a quote online on Angie's List 10-22-2020 did not hear from them - left phone message to call me 10-26-2020 did not hear from them - submitted this review

Sadly, my negative experience seems to mirror those of some others who have commented about this vendor. On July 1st, I scanned the site to find vendors for a simple project of removing a small stump and light tree trimming in my yard. Although this wasn't the primary vendor I viewed online, their name did come up as an additional option to consider after I submitted my initial request. I agreed to include this vendor with my quote request by selecting their name from the pop-up menu and was pleasantly surprised that they dropped by my house the very next day and left a handwritten quote on a 2-ply letterhead form in my mailbox while I was gone at the office. I did think it was odd that they didn't schedule an appointment, but their bid was very competitive compared to some others and they seemed eager to do the work based on their promptness of the quote. On July 5th, I decided to email them on their Angie's List email that I selected their firm for the project and asked to be contacted for scheduling. After waiting 5 days after that with no response, I called the cell phone number left on the written quote in addition to their main office number, left voicemails on each but never received responses. The next day, I left a text message on the cell number, but there was no response to that either. Finally on July 18th (16 days after receiving their original quote), I left them another email via their Angie's List site but never heard back. So, I now give up, and I am writing this review for the benefit of others. Their lack of communication is appalling. Based on the positive reviews, it would appear they probably perform quality work once they eventually communicate back with their intent to proceed. However, shame on @AngiesList for allowing vendors like this to opt-in to this type of service only to end up annoying your customer base by not following through with basic expected business practices. My guess is that this small vendor does not have the resource capacity to handle the work requests they receive, but they're all too eager to throw out competitive quotes to keep their pipeline of potential work full in case they decide to honor their quotes. We use the Angie's List platform to avoid this type of unprofessional nonsense.

Angel Oak had the most competitive price by far, but communication really isn't their strong suit. Quote was received on 3/21. I spent over a week calling and emailing (on Angie's list and to their company email) trying to hire them for the work, and finally received an email response from Steve on 4/8 apologizing and confirming I was on the to-do list and they'd be out in the next couple of weeks. We had a lot of rain in April so on 5/7 I emailed Steve again to confirm an approximate timeframe for the work to be completed and I never received a response. On 5/16 I left them another voicemail that was never returned, so I emailed them today asking to cancel the work I requested.

Communication was poor. Work was done over three days, but the team would show up and leave without any warning or notification. I was right inside the house. Equipment was in our driveway while they worked, which was reasonable, but it would have been nice to be asked about that first, because it meant my car was stuck in the garage the whole time. (I suppose, to be fair, communication was pretty poor with almost all the people we contacted about quotes for this job.) They didn't even notify us when they were done, just mailed an invoice. A message about wanting to pay with credit card was not returned, finally found out they don't take credit card, even though it shows they do here and on their website (they did apologize for this). As for the work itself, they did a decent job removing the tree. They damaged a plant in the front yard and made one or two deep divots in the lawn, but that's probably to be expected. They ground out 95% of the stump and hauled away the excess mulch. Ultimately they got the job done at a competitive price during a busy season, but they won't be our go-to providers for future work.

Hired often through the years and always satisfied with their excellent care.

Angel Oak's service was quick and professional. They cleaned up fallen branches as they went, and cleaned up leftover branches when they were done. My only complaint was that they did not call ahead as they had agreed to do. I asked for a day's notice so that I could coordinate with our neighbors whose drive Angel Oak needed access to. Luckily our one neighbor was home and able to move vehicles out of their drive. Otherwise, I would absolutely hire Angel Oak again and would recommend their service to others.

They did an excellent job for a very fair price.

He was a little late the day of the appointment, but not a huge deal. I did have to call him for his ETA. He was very knowledgeable and professional. I have no doubt he knows trees. He said he would be able to get it done the following week and no one needed to be home. I waited a couple weeks and nothing was done. I called again and he said he would be by the following week. We went over of town for the week. When we got back still nothing had been done. I can only suppose the job was just too small for him to schedule. That does not excuse his lack of communication and empty promises,

I keep hiring them. Steve is a graduate arborist and been in this business many years.

They came the same day as called and performed work quickly and cleared all debris from the site. Couldn't have asked for better service and price.

Excellent work, cleanup and wonderful people to work with. Would use again and recommend to anyone with a tree issue.

called several times, sent texts, sent messages. No response. I used the company 2 years ago and needed more service.

Very well, was in restrictive area where felling could have damaged fences or house. No problem was well done. This is third time I've had them do tree removals for us and very satisfied. Cost included stump grinding

I had a good experience.I'm waiting to see results; It takes a couple of weeks for the trees to respond.

Could not have gone any better. Very pleasant to work with.

Called 3 companies and Angel Oak came in the lowest, I called them and scheduled the appointment. They were on time and completed the job quickly and left no mess. Would hire again.

We were very satisfied! Price was very reasonable and they actually did some additional work that was also not originally contemplated, and they did that very reasonably as well. Prompt, professional, reasonable and did actually what they said they would. Very responsive and very efficient and effective.

We watched the art of tree cutting and they are efficient reliable and very professional. They did everything as promised. We had a dying maple tree cut down and a Bradford pear tree in the back cut down. All together it took 3 hours and it was efficient. Good services.

Services performed as agreed. Staff was friendly and attentive.

Angel Oak was competitive, professional, and the workers were pleasant to deal with. I would use them again. One minor hitch. They forgot they left the stump standing; however, when I reminded them they returned the next day to finish the job.

They did a great job. They left the large stumps and firewood for me to use as asked, and cleaned everything else up nicely.