Rudy's Watch & Jewelry Repair

Watch Repair, Jewelry Sales/Design/Repair, Buffing and Polishing,

About us

We are a family owned small business that has been operating since 1987.

Business highlights

35 years of trusted experience

Services we offer

Watch & Jewelry repair, ring sizing, chain & bracelet repair, stone replacement, diamonds, gifts, remounting, new & vintage watch repair, watch batteries, Rolex certified.

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.8101 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
5%
3
2%
2
1%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.9
responsiveness
4.8
punctuality
4.9
Showing 1-25 of 101 reviews

CHARLOTTE E B.
03/2021
5.0
jewelry stores, watch repair
  + 0 more
Wonderful! Monique was able to fix watch by putting it on a machine that redid the settings! Works great! Appreciate all that Monique, Nicole, and Cherie do to help customers! Great place to take any watch or jewelry that needs repair. They also have a nice variety of watches and jewelry to buy!
Description of Work: Watch stopped working even after I had new battery

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

GEORGE M.
08/2018
5.0
watch repair
  + -1 more
The whole thing worked out very well. The lady was very friendly and we were out in less than 10 minutes.
Description of Work: My wife has a very small wrist which makes it difficult for her to find a watch that fits her. We took a watch to get it sized correctly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10

PATRICIA W.
07/2018
5.0
watch repair
  + -1 more
They repaired initally what was obviously broken. When I continued to have problems with the watch they did further repaires at no cost.
Description of Work: watch repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$63

Kathleen M.
04/2018
5.0
jewelry stores, buffing & polishing
  + 0 more
Excellent. The rings came back cleaned and you can’t tell where they are soldered.
Description of Work: Soldered stacking rings

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Bryan H.
09/2017
5.0
watch repair
  + -1 more
Completely transparent. I brought it there, they fixed it. It works great now. They even cleaned the wristband as part of the service.
Description of Work: A watch with sentimental value (had a kinetic winding/recharging mechanism) would not charge and second hand was not behaving properly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

CHARLOTTE E B.
06/2017
5.0
jewelry stores
  + -1 more
Rudy’s Watch & Jewelry Repair in Brownsburg is great! I want to put in a good word for this wonderful business that I have gone to over the years. They have a great selection of watches. With the help of Monique, Nicole, Pablo, and Cherie, I found a perfect watch for my brother’s birthday! He wanted a stretch band, and they looked through boxes of watch bands to find the one that would work best with the watch. Nicole found the perfect band! They are so good with customers and really go the extra mile to make your visit the best! They are expert in metal frame repair—Jon did a soft weld on the frame to my brother’s glasses—and Monique is expert in cleaning frames and rings with an ultrasonic method that removes grime and tarnish without chemicals. The glasses looked new! His ring glistened! His smile was priceless! My glasses also looked better than they have in years! Rudy’s truly treats customers like family and made us feel special. I highly recommend this wonderful, honest, compassionate, and caring family business!
Description of Work: New Watch, Repair Glass Frames, Clean Ring

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gary E.
05/2017
5.0
watch repair
  + -1 more
I took it in, they gave estimated time and cost, and called to pick it up sooner than estimated at the original cost estimate.
Description of Work: Replace a watch crystal.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

ANN & RICHARD H.
04/2017
5.0
jewelry stores, watch repair
  + 0 more
Repaired a watch that manufacturer said parts not available. Replaced movement in another watch.
Description of Work: Watch repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jeff R.
03/2017
5.0
watch repair
  + -1 more
Excellent experience - good communication and fair prices
Description of Work: Watch repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

CHARLOTTE E B.
03/2017
5.0
jewelry stores, watch repair
  + 0 more
Great Family Business! Rudy's is across from the KMart and Kroger in Brownsburg at 124 E. Northfield Dr. (Suite G). Their email is rudysrepair@sbcglobal.net, Phone: 317-299-6890. All of the techs--Pablo, Luis, Juan, Don--are wonderful and work together as a team. This is a family business: Owners Monique and her sister Nicole work there as well. Monique does watch repairs and replaced the movement of my watch (under warranty). Nicole and Cherie take care of orders. Monique did a great job! She goes the extra mile! She also cleaned the band of the watch around the inserts and replaced my scratched crystal with a new one. The watch looks brand new! I had some earrings that that were too tight, and Monique loosened the tension so that I can now wear them! I highly recommend Rudy's for watch and jewelry repair--they are family and treat their customers like family, too! I now go there for any watch or jewelry repair.
Description of Work: New movement in watch.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

CHARLOTTE E B.
11/2016
5.0
watch repair
  + -1 more
My favorite watch needed a new movement. The Batteries Plus location that I go to use and recommend Rudy's, a small family-run business that has skill and heart. It used to be in Lafayette Mall but moved to a nice location across from KMart and Kroger in Brownsburg. Pablo checked the battery, which was fine, but said the watch needed a new movement, which he ordered. He let me know the price and automatically gave me the Angie's List discount when I mentioned I was a member. Monique put in the new movement and cleaned the band (it looks great) and Nicole added a clear polish to prevent future tarnish. All of the techs are wonderful --Juan, Luis and Don work together as a team with Pablo and Monique and her sister Nicole. While there, two other patrons who know Pablo, Monique, and Nicole from the old location stopped by--one for jewelry repair and one for watch repair. All I saw were happy customers, and the shop looks at customers more like friends and family. I will go back for the jewelry repair as well. I appreciate their great work and customer service!
Description of Work: My favorite watch needed a new movement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John W.
10/2016
5.0
watch repair
  + -1 more
Rudy's did an excellent job on both watches. They replaced a battery while I waited and had an estimate for the other watch within half an hour. I left the one for repair and it was done in three days. They told me it was a 50/50 chance that the watch would work with the particular type of repair, (quartz movement), So far, so good. The people were helpful and knowledgeable, I will definitely use Rudy's again if the need arises.
Description of Work: Rudy's replaced a watch battery in one watch and repaired a 35 year old watch.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$65

Karl M.
04/2016
5.0
jewelry stores
  + -1 more
I found Rudy's on Angie's List, when I was looking for jewelry repair near me. I checked 3-4 other companies reviews, but none of the other companies had the consistency that Rudy's did, as far as customer satisfaction goes. They repaired a bracelet I bought for my mother for her upcoming birthday, and had a very quick turn around time (same day). I cannot attest that this is their service level every single day, but I was thoroughly impressed with the work and the timely manor in which my business was handled. The owner I spoke with, was very polite and courteous on my visit. Very nice people and would not hesitate using in the future.
Description of Work: Repaired Tennis Bracelet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

CECELIA H.
02/2016
5.0
watch repair
  + -1 more
I had tried other providers to get my watch fixed. I was told that they no longer make the parts. I then took my watch to Rudy's and he was able to fix it right away. This watch means a lot to me so I was thrilled that they were able to fix it.
Description of Work: Watch repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25

Claire C.
12/2015
1.0
watch repair
  + -1 more
A group of colleagues and I all pitched in to get a special gift for a co-worker: a Mont Blanc fountain pen. I took it to Rudy's to get it engraved. I was a little nervous as the pen was very expensive. When I collected the pen, the engraved text was crooked. When I called this out to the person serving me, the response was: "That was the best our engraver could do." The manager was more helpful and actually re-ordered a similar Mont Blanc ballpoint pen, to replace the cap that had been ruined. When I went in to collect the second attempt the font was considerably larger than what I had requested. I expressed my displeasure to the manager but he refused to acknowledge that it was different to what I had requested and chose to remind me that he had incurred the expense of replacing the pen cap: a cost they incurred because their engraver was inept. I will never use this vendor again, and caution anyone against entrusting Rudy's with anything of value.
Description of Work: Engraving.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0

$100

Response from Rudy's Watch & Jewelry Repair
We are always committed to satisfying our customers, and we can assure that we did everything we could to rectify the situation properly. The cap was engraved by the company, so the font was the standard size used and recommended by the company. We regret deeply any anguish this may have caused the customer.

Chris H.
12/2015
5.0
jewelry stores, watch repair
  + 0 more
Very friendly and helpful Reis Nichols is closer and charges the same for service but I believe is going to Angie's List to choose before going anywhere else.
Description of Work: Serviced my Rolex watch I had water damage and they dried it out and did a normal service on watch

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$550

Linda C.
07/2015
5.0
watch repair
  + -1 more
Rudy did an excellent job and the employees are very professional !
Description of Work: Fixed a bracelet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$20

Loretta F.
06/2015
5.0
watch repair
  + -1 more
It was a great experience. I didn't expect it to be ready for Christmad, but they got it done.
Description of Work: Fixed an antique watch-cleaned, tuned up and replaced watch hands.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary R.
06/2015
5.0
watch repair
  + -1 more
they were very helpful, conscientious and professional. Ring turned out great. Please note I don't remember the cost for them to do this -- but I know I thought it was reasonable, whatever it was. I entered $50 as cost because it was a required field, but that is just a guess.
Description of Work: turned a silver spoon my family used during my childhood into a spoon ring.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

ALFRED P.
05/2015
5.0
watch repair
  + -1 more
Went very well. They gave me a price and said it would be ready in 2 weeks. At the end of 2 weeks, they gave me a call and said it was ready. The cost was as quoted and the watch works perfect. While I didn't obtain quotes from anyone else, the last time I had a problem with a Seiko watch, I was told it had to send it back to Seiko and the starting price was $90. Rudy's fixed it cheaper and quicker than I was quoted the last time I had a broken watch. Rudy's will be my first choice for watch repairs from now on.
Description of Work: Replaced a broken stem on a ladies Seiko watch.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$87

Greg D.
05/2015
5.0
jewelry stores, watch repair
  + 0 more
They were very clear and detailed explaining the entire process to me. I felt very comfortable that they knew exactly what to do in order to resize the rings. Their work was superior and I was extremely happy with the rings and their fit after this work.
Description of Work: Resized two rings

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Betty F.
01/2015
5.0
jewelry stores, watch repair
  + 0 more
I just stopped in to see if they might be able to help me. A young woman greeted me immediately and offered to help me then and there at no charge. Fast and very friendly service.
Description of Work: cut my ring off my finger

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

James L.
01/2015
5.0
jewelry stores, watch repair
  + 0 more
They were very professional, very quick and very nice. The price was excellent. I walked in and they took care of it.
Description of Work: They cleaned my watch and replaced the battery.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$20

Leslie O.
01/2015
5.0
watch repair
  + -1 more
Took watch in thinking it was broken. They determined that it just needed a new battery, which saved lots of money. Very honest people. Would definitely go back.
Description of Work: Changed battery

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$17

SUSAN G.
01/2015
5.0
watch repair
  + -1 more
Repairs were completed promptly and very satisfactorily.
Description of Work: Make minor repairs to items of jewelry and fix several watches.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Contact information

124 E Northfield Dr Ste G, Brownsburg, IN 46112

www.rudyswatchandjewelry.com

Service hours

Sunday:
Closed
Monday:
10:00 AM - 6:30 PM
Tuesday:
10:00 AM - 6:30 PM
Wednesday:
10:00 AM - 6:30 PM
Thursday:
10:00 AM - 6:30 PM
Friday:
10:00 AM - 6:30 PM
Saturday:
10:00 AM - 5:00 PM

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Watch Repair,
Jewelry Sales/Design/Repair,
Buffing and Polishing,
Appraisals - Antiques/Jewelry/Items

FAQ

Rudy's Watch & Jewelry Repair is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 10:00 AM - 6:30 PM

Tuesday: 10:00 AM - 6:30 PM

Wednesday: 10:00 AM - 6:30 PM

Thursday: 10:00 AM - 6:30 PM

Friday: 10:00 AM - 6:30 PM

Saturday: 10:00 AM - 5:00 PM

Rudy's Watch & Jewelry Repair accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Rudy's Watch & Jewelry Repair offers free project estimates.
No, Rudy's Watch & Jewelry Repair does not offer eco-friendly accreditations.
No, Rudy's Watch & Jewelry Repair does not offer a senior discount.
No, Rudy's Watch & Jewelry Repair does not offer emergency services.
No, Rudy's Watch & Jewelry Repair does not offer warranties.
Rudy's Watch & Jewelry Repair offers the following services: Watch & Jewelry repair, ring sizing, chain & bracelet repair, stone replacement, diamonds, gifts, remounting, new & vintage watch repair, watch batteries, Rolex certified.

Contact information

124 E Northfield Dr Ste G, Brownsburg, IN 46112

www.rudyswatchandjewelry.com

Service hours

Sunday:
Closed
Monday:
10:00 AM - 6:30 PM
Tuesday:
10:00 AM - 6:30 PM
Wednesday:
10:00 AM - 6:30 PM
Thursday:
10:00 AM - 6:30 PM
Friday:
10:00 AM - 6:30 PM
Saturday:
10:00 AM - 5:00 PM