About us
Business highlights
31 years of trusted experience
Services we offer
Amenities
Free Estimates
YesWarranties
YesAccepted payment methods
Reviews
4.063 Reviews
Showing 1-25 of 63 reviews
WILLIAM L M.
10/2009
masonry
+ -1 moreThey quoted me at 1500.00 and I gave him a deposit of 500.00. I have not heard from him since September 22, 2009. I have tried to call him several times and he is not responsive and not returning my calls.
Description of Work: They gave a quote to repair some masonry work.
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Yes, I recommend this pro
$500
Response from COOK MASONRY & RESTORATION
ELLEN S.
12/2008
masonry
+ -1 moreThey did not match the mortar, regardless of how many times we pointed out that it did not match. They missed places in the mortar. They drilled out places to tuck point and never filled them in. They left us somewhat of a mess. They left in a hurry and we had to have someone else come in and clean up. They didn't have anyone on the job that spoke English regularly so it was hard to translate what needed to be done.
Description of Work: They were tuck pointing our house and a garage which also has an apartment above it. It was basic repair work.
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$11,000
Response from COOK MASONRY & RESTORATION
Richard B.
07/2008
masonry
+ -1 moreI asked Mr. Cook for an estimate on the cost to repair or replace the brick on my house. I attempted to set up the appointment 1 month in advance. Every time I called to confirm the appointment, the staff acted like they had never heard of me. Then Mr. Cook did not show for the appointment. After multiple calls to the office and also his cell, he finally arrived 9 hours late. I was even going to let that go, but he never did return with a bid or follow up with information concerning my brick problems. It was a very poor experience and I am glad his company was not chosen to perform any work for me.
Description of Work: Asked Cook Masonry for consultation on brick problems with house and approximate cost to replace the brick.
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Response from COOK MASONRY & RESTORATION
LAWRENCE & CANDICE R.
06/2008
decks, masonry
+ 0 moreIt was awful. They were never here; we had to call to get their workers to come over. The owner of the company Blake Cook told one lie after another. The quality of their work was terrible.
Description of Work: They installed the stone and the brick for two different porches. They also did the brick and stone three walls.
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$7,000
Response from COOK MASONRY & RESTORATION
MICHAEL & BARB B.
10/2007
masonry
+ -1 moreIt went really well. All of the little issues that came up at the end were immediately addressed by Cook.
Description of Work: We had them do our patio walls and reinforcing walls. They were great to work with and have good professional masons working for them.
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Yes, I recommend this pro
$8,000
john F.
10/2007
masonry
+ -1 moreCook masonry responded promptly to phone inquiry, gave an estimate that was reasonable. Their workman were polite and efficient. The impressive part was after the job was complete, Cody Cook came and inspected the job and called me to make sure I was happy with the work. The follow up quality assurance call was much appreciated. I would be happy to work with them again.
Description of Work: Repaired brick and flagstone entryway.
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Yes, I recommend this pro
$4,500
JOYCE L T.
07/2007
chimney repair
+ -1 moreThey did a great job! Scaffolding appeared, everything was kept clean and organized, they put on new cement drip caps, the result looks great.
Description of Work: Our chimney was not tied into our house and was starting to crack and lean. We had metal caps that were rusting.
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Yes, I recommend this pro
$8,000
JEAN B.
05/2007
masonry
+ -1 moreIt took a while for someone to come out and look things over. They said they would mail quote which I never received. Called to alert them to the fact that I never received the quote and they said they would get it out to me. Still no quote. (2007)
Description of Work: Asked for a quote on tuck pointing retaining walls, chimney and house where needed. (2006)
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Response from COOK MASONRY & RESTORATION
MICHAEL B.
05/2007
masonry
+ -1 moreIt is unfortunate that this company responsiveness and professionalism is so poor.
Description of Work: On 4/17/07 a email was sent for a "Request for Bid" for masonry work at my Church. In the email I requested a response if they did not intend to bid. As of this date, this Company failed to submit a bid, did not notify me.
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Response from COOK MASONRY & RESTORATION
MICHAEL R.
10/2006
masonry
+ -1 moreTheir estimate was not detailed and it took some time to get the estimate.
Description of Work: None.
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$4,500
ZACH F.
10/2006
chimney repair
+ -1 moreThe quote was not even in the ballpark with others. If you are using Cook make sure to bid the job out. They are good at what they do, but no one is good enough to quote the price they did.
Description of Work: I had them give me a quote on chimney repair and front stoop repair.
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Response from COOK MASONRY & RESTORATION
ERIC A.
09/2006
masonry
+ -1 moreAt first, the company was very helpful, coming to look at my house only a day after I called to ask for an estimate. The estimate was for complete tuckpointing (remove all existing mortar) of 2 concrete block courses of foundation wall on my house. It took 3 weeks (and several phone calls) to get the written estimate, which I feel was outrageously overpriced. For roughly 250 square feet of wall surface, they wanted to charge me $3300, which comes out to $13.20/sq ft. This is roughly twice the industry standard for tuckpointing brick! Brick tuckpointing should be more expensive than concrete block tuckpointing because there are several times as many mortar joints per square foot. So, needless to say, it seems as though they didn't want to do the work and threw out some crazy number thinking I was an idiot and not an architect. I won't be calling them in the future.
Description of Work: They did concrete block foundation wall tuckpointing.
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BEVERLY S.
08/2006
masonry
+ -1 moreVery troublesome both for me and my roofer as I kept calling them (and they came out) as I thought the leak was their responsibility. Instead it was caused by the poor work of Cook masonry.
Description of Work: Repaired the masonry on the outside of the roof.
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$3,411
KURT & MARY W.
08/2006
masonry
+ -1 moreMR. COOK WAS NEVER ON TIME FOR APPOINTMENTS WITH US, AND FREQUENTLY WAS A "NO CALL/NO SHOW". HE SPOKE VERY ANGRILY WITH MY WIFE IN FRONT OF ME WHEN WE INFORMED HIM THAT WE WISHED TO CANCEL THE JOB. HE THEN PHONED ME A DAY LATER, AND APOLOGIZED FOR BEHAVING SO BADLY TOWAARDS MY WIFE, AND BLAMED IT ON HAVING A "BAD DAY". HE HAS BEEN PROMISING US FOR 5 WEEKS THAT HE WOULD REIMBURSE US. HE PROMISED ON 4 DIFFERENT OCCASIONS THAT HE WOULD PERSONALLY DELIVER THE CHECK TO OUR HOME AT A PARTICULAR TIME AND DATE, AND THEN WOULD FAIL TO SHOW. NOT ONLY WOULD HE NOT CALL TO EXPLAIN HIS "NO SHOW", HE WOULD NOT ANSWER HIS OFFICE/HOME PHONE OR CELL PHONE WHEN WE WOULD CALL TO REQUEST OUR CHECK, NOR WOULD HE RETURN OUR CALLS. MR. COOK HAD A MORAL OBLIGATION NOT TO SPEND MONEY THAT HE HAD NOT EARNED.
Description of Work: WE PAID BLAKE COOK, OWNER/OPERATOR OF COOK MASONRY, $6,800.00 IN FULL TO REMOVE OUR EXISTING BASEMENT WALL ALONG THE WEST SIDE OF OUR HOME THAT WAS LEANING IN, AND REPLACE IT WITH A NEW ONE. WHEN WE REALIZED THAT TO DO THIS, WE WOULD HAVE TO REMOVE TOO MUCH OF THE BASEMENT DRYWALL IN OUR FINISHED BASEMENT, WE DECIDED NOT TO HAVE THE WORK PERFORMED IN THAT WAY. THE ONLY THING THAT MR. COOK HAD DONE WAS TO HAVE A PALLET OF CEMENT &/OR SAND DELIVERED FROM LOWE'S. WHEN WE INFORMED HIM THAT WE WANTED TO CANCEL THE JOB, HE PROMISED THAT HE WOULD PAY US 1/2 OF THE MONEY THE LAST WEEK OF JULY, & THE REMAINDER OF THE MONEY THE 1ST WEEK OF AUGUST. WITHOUT CALLING US, HE SENT OVER 7 OR 8 WORKERS TO RETRIEVE THE CEMENT &/OR SAND. DURING THAT SAME EVENING 4 - 5 GAL. GAS CANS FULL OF GAS DISAPPEARED FROM OUR PROPERTY. MR. COOK AGREED TO REPLACE THAT AS WELL. AS OF TODAY, 8/31/2006, WE HAVE ONLY RECEIVED A CHECK FOR $500. WE WANT OUR MONEY AND REIMBURSEMENT FOR GAS & CANS.
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$6,800
Response from COOK MASONRY & RESTORATION
CATHERINE N.
05/2006
chimney repair
+ -1 moreHe came out and took a look around. He said he would get back in touch with me. He was professional.
Description of Work: Estimate for chimney repair.
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Yes, I recommend this pro
BRIAN D.
04/2006
concrete repair
+ -1 moreThe company responded promptly to our request for an estimate. Chase came out to look at the site. He was polite and offered some suggestions. However he only took a few photographs and paced out the area. He did not take exact measurements of the site, and the resulting estimate included concrete for a larger area than all other estimates for this job. Also, it took a full week and a phone call to get a copy of the actual estimate. We decided to go with another company.
Description of Work: Requested an estimate for the removal and replacement of our driveway and front porch steps.
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CANDACE S.
04/2006
chimney caps
+ -1 moreCook came out to give me an estimate. The young man did not go up on the roof, but took pictures from the ground. This is a two-story house and the chimney cap is at least 30 feet above where he was standing. He promised an estimate by fax the next day, but when I didn't receive it, I called and was promised it would come the following day. It didn't in fact, it was a full week later before I got their estimate of $650. Meanwhile, another company came out to provide an estimate and they fixed the problem on the spot at NO CHARGE. $650 from Cook versus NO charge. I would be very wary of using Cook.
Description of Work: Chimney cap had become dislodged due to extreme weather. Cook Masonry did not do the work.
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JOSEPH C.
03/2006
masonry
+ -1 moreThey were very prompt and the quality of the work was quite satisfactorily. On the bluestone patio there was something they had to come back for, but they came back and did it without any question.
Description of Work: They repaired two chimneys and a bluestone patio.
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Yes, I recommend this pro
MICHAEL C.
02/2006
chimney repair
+ -1 moreStopped by Cook Masonary to request estimate on chimney repair. I live very close to their office so an estimator followed me to my home and gave the estimate immediately. He started with an unusually high estimate and continued to come down on his price. I feel they may do quality work but did not choose Cook Masonary because I did not get a reasonable estimate immediately. Of course with each drop in price he tried to justify why he could drop his price. I feel a direct approach in estimating a price would have given me more confidence in using this company.
Description of Work: Asked for estimate to repair chimney.
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DEBBY W.
02/2006
chimney repair
+ -1 moreThe workers were very polite and cleaned up after the job. Extremely poor customer service. (They were Angie's List 2004 Customer Service Award winner.) Wonder why pricing for extra work was so much higher than other vendors.
Description of Work: Cook Masonry was to repair 2 chimneys and rebuild my firebox. They wouldn't provide a start date. I got an e-mail stating they were going to stop by to see what they needed to do the job. That same day, there were 3 workers at my home. They had no idea they were to work on the second chimney. Before they left, they asked to come inside to see what they needed to do the firebox the NEXT DAY! No one had contacted me to arrange for me to be home to let the workers inside. I spoke with the owner the next day and made arrangements to meet him at my home between 12:30/1pm. He never showed or called. After I left a msg with the office, I got a call and made arrangements to meet him between 5/5:30pm. Again, never showed or called. It wasn't until I contacted them that they spoke w/me again. Another worker met w/me and apologized. He was to give me a bid on further work. Took almost 2 weeks to get that. I found another vendor would do the same work for $150 less.
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$1,980
DARLA D.
12/2005
masonry
+ -1 moreWE GAVE THEM HALF DOWN AND THEY STARTED RIGHT AWAY. THEIR WAS A VERY HARD LANGUAGE BARRIER. WHEN WE CALLED THE OWNER THERE WAS NO HELP AND HE DOES NOT KEEP HIS WORD FOR ANYTHING. THE WORKER DID NOT KNOW HOW TO FINISH THE JOB. THEY DID POOR WORK. I WOULD NOT RECOMMEND THEM TO ANYONE. IT WAS ALSO TOUGH TO GET THE DEPOSIT BACK.
Description of Work: THEY WERE SUPPOSED TO TAKE OUT A FRONT PORCH AND PUT NEW ONE IN.
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$2,400
David G.
11/2005
masonry
+ -1 moreA REPRESENTATIVE OF COOK MASONRY CAME TO MY HOUSE. HE WAS VERY NICE AND SPENT 20-30 MINUTES TAKING PICTURES AND ASKING QUESTIONS. UNFORTUNATELY, COOK MASONRY NEVER SENT AN ESTIMATE.
Description of Work: NO ESTIMATE WAS PROVIDED.
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TERRY & DEBBIE M.
10/2005
masonry
+ -1 moreDID NOT PERFORM WORK BECAUSE ESTIMATE WAS EXTRAVAGANT.
Description of Work: GAVE ESTIMATE FOR REBUILDING CHIMNEY.
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LAUREL S.
10/2005
masonry
+ -1 moreAFTER SOME MISUNDERSTANDING AND DELAY IN GETTING A BID - THE WORK WAS DONE PROMPTLY AND WELL.
Description of Work: COMPLETE TUCKPOINTING - RESIDENTIAL - 75 YEAR OLD HOUSE.
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Yes, I recommend this pro
$5,200
PATTY B.
10/2005
masonry, chimney repair
+ 0 moreI HAD TO CALL TO REQUEST A COPY OF THE QUOTE AFTER BLAKE CAME TO LOOK AT THE HOUSE. THE EMPLOYEES WERE NEAT AND COURTEOUS AND CLEANED UP THE AREA EACH DAY.
Description of Work: CHIMNEY REBUILT AND TUCK PAINTING AND REPLACED FLUE LINER.
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Yes, I recommend this pro
$4,340
Contact information
8108 Wind Drift Cir, Brownsburg, IN 46112
Licensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Masonry,
Chimney Repair,
Chimney Caps,
Concrete Pouring and Repair,
Decks and Porches
FAQ
COOK MASONRY & RESTORATION is currently rated 4 overall out of 5.
COOK MASONRY & RESTORATION accepts the following forms of payment: Check
Yes, COOK MASONRY & RESTORATION offers free project estimates.
No, COOK MASONRY & RESTORATION does not offer eco-friendly accreditations.
No, COOK MASONRY & RESTORATION does not offer a senior discount.
No, COOK MASONRY & RESTORATION does not offer emergency services.
Yes, COOK MASONRY & RESTORATION offers warranties.
COOK MASONRY & RESTORATION offers the following services: COMMERCIAL/RESIDENTIAL BRICK, BLOCK, ROCK, AND REPAIR. ALL CONCRETE WORK. INSTALL FLAG POLES.
Contact information
8108 Wind Drift Cir, Brownsburg, IN 46112